speakit

Speakit is a company specializing in providing customer support services, particularly for the pharmaceutical industry. They are currently looking to fill positions for German-speaking customer support agents.

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πŸ” Customer Support

  • Native proficiency in Slovenian
  • Advanced (B2) level in English (oral and written)
  • Outstanding communication and presentation abilities
  • Experience managing customer expectations and de-escalating tense scenarios
  • Outstanding follow-up and follow through to ensure customers’ success and a positive outcome
  • Ability to work in a team environment
  • Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
  • Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
  • Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
  • Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
  • Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
  • Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.
Posted 1 day ago
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πŸ“ Slovenia

  • Native proficiency in Slovenian.
  • Advanced (B2) level in English (oral and written).
  • Excellent communication and presentation skills.
  • Strong problem-solving abilities and experience managing customer expectations.
  • Experience in de-escalating scenarios and ensuring positive outcomes.
  • Team-oriented with a proactive attitude.
  • Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
  • Assist customers with troubleshooting, ordering, and product usage queries.
  • Provide accurate and timely after-call notes in English using CRM systems.
  • Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
  • Address and resolve customer concerns with speed and professionalism.
  • Leverage data insights to proactively engage customers, improving outcomes and success rates.
  • Collaborate with internal teams to advocate for the customer and enhance service quality.

Communication SkillsProblem SolvingCustomer serviceFluency in EnglishWritingRelationship managementTechnical supportCRM

Posted about 1 month ago
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πŸ“ Portugal

🧭 Full-Time

πŸ” Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, Court, General Business

  • Bilingual: Russian & English (C1 Levels for both languages).
  • High School Diploma (mandatory).
  • Education in languages/translation/interpretation or related fields (preferential).
  • Excellent listening, retention, and note-taking skills for high accuracy.
  • Ability to explain cultural concepts to avoid miscommunication.
  • Ability to concentrate, stay detached, and remain neutral and objective.
  • Reliable, autonomous, highly disciplined, confident, and organized.
  • Good time management skills and ability to work with performance goals.
  • Render correct concepts and meanings between Russian and English following complexity, clarity, tone, and style from one language into another.
  • Uphold the correct rules for grammar and syntax in both languages.
  • Provide strict renditions of the messages including every detail of the conversation.
  • Follow instructions of Customers, manage the flow of the call and avoid taking over the call.
  • Understand protocol and terminology at the customer service level in the following industries: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, 911, Law Enforcement, Court, and General Business.

Attention to detailFluency in English

Posted about 1 month ago
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πŸ“ Malta

🧭 Full-Time

πŸ’Έ 1711.05 EUR per month

πŸ” Digital security

  • Previous experience is not required.
  • Strong reading and writing abilities in Norwegian.
  • Basic to conversational skills in English.
  • Excellent computer proficiency.
  • Good decision-making skills and attention to detail.
  • A proactive mindset.
  • As a Customer Support Agent, you will respond to customer inquiries and complaints through email, without phone calls.
  • You will review content across marketplaces to ensure compliance with company guidelines and country-specific laws.
  • Your role contributes to creating a secure online space for users to interact safely.

Attention to detailWritten communicationComplianceComputer skillsCustomer support

Posted about 2 months ago
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πŸ“ Malta

🧭 Full-Time

πŸ’Έ 1911.05 EUR per month

  • Strong reading and writing abilities in Dutch.
  • Basic to conversational English skills.
  • Excellent computer proficiency.
  • Strong decision-making skills and attention to detail.
  • A proactive mindset and commitment to create a positive impact.
  • As a Customer Support Agent, you will respond to customer questions and complaints via email.
  • You will review content across marketplaces to ensure compliance with company guidelines and country-specific laws.
  • Your role is crucial in contributing to a secure online space for users.

Attention to detailCustomer support

Posted about 2 months ago
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πŸ“ Greece

πŸ” Technology and Imaging

  • Native Norwegian speaker.
  • Fluency in English.
  • Excellent communication & soft skills, as well as problem-solving abilities.
  • Basic technical knowledge and enthusiasm for technology and imaging.
  • Familiarity with Canon products (or interest in learning) is an advantage!
  • Ability to relocate to Greece.
  • EU Passport holder.
  • Engage with customers via chat and phone, providing exceptional service.
  • Be the go-to expert on Canon’s innovative products and services.
  • Solve customer challenges by offering tailored troubleshooting solutions.
  • Provide guidance on Canon's advanced cameras, printers, and imaging solutions.
  • Support inquiries about purchases, warranties, repairs, and more.

TroubleshootingCustomer support

Posted about 2 months ago
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πŸ“ Portugal

🧭 Full-Time

πŸ’Έ 1600 EUR per month

πŸ” Social Media

  • Native level of written and verbal communication skills in Hebrew.
  • Fluency in English at a minimum B2 level.
  • Ability to distinguish self-beliefs from moderated content and policies.
  • Natural fast learner with attention to detail.
  • Great motivation and positive attitude.
  • Availability to work in rotating 24/7 shifts, from Monday to Sunday.
  • European Citizenship or a valid work permit for Portugal.
  • Review and moderate online content related to the Hebrew market.
  • Ensure that all uploaded information adheres to the client's guidelines.
  • Remain knowledgeable about policies and community standards.
  • Provide best practices to meet client KPIs.
  • Propose improvement ideas based on learned knowledge.

Attention to detailEmpathyEnglish communication

Posted 4 months ago
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πŸ“ Malta

πŸ” International services

  • No previous experience required, though customer service experience is ideal.
  • Must have strong PC skills and ability to learn new computer tools.
  • Good communication skills, strong analytical and decision-making skills.
  • Attention to detail and a professional attitude.
  • Advanced/proficient Danish language skills and conversational English.
  • Flexibility in working times and ability to work autonomously.
  • View and review user-generated content (e.g. sales ads).
  • Respond to customer inquiries on all topics related to the online marketplace.
  • Maintain a positive, empathetic, and professional attitude towards customers.
  • Follow communication procedures and policies.
  • Evaluate and make decisions in accordance with defined policies and guidelines.

Data AnalysisCommunication SkillsAnalytical SkillsAttention to detail

Posted 4 months ago
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πŸ“ Greece

  • Native-level or near-native level in Polish language along with good English skills.
  • Tech-savvy, curious, and possessing problem-solving acumen.
  • Ability to identify technical issues and suggest immediate solutions.
  • Provide systematic assistance to customers in a communicative manner.
  • High School Diploma holder required.
  • Flexible to work night shifts or weekend shifts if applicable.
  • Active listener with preferably prior customer support experience.
  • Act as the first point of contact for all the Polish-speaking customers.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Assist customers in managing their accounts and passwords.
  • Resolve post-sales requests from customers regarding the online store.
  • Deliver high-quality support and handle a large volume of calls and emails.
  • Build sustainable relationships and trust with customer accounts.
  • Handle customer complaints and provide appropriate solutions.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceActive listening

Posted 4 months ago
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πŸ“ Portugal

🧭 Full-Time

πŸ” Technology and services

  • Possess a native level of Norwegian (written and oral) and are fluent in English (B2).
  • Excel in communication, empathy, and teamwork.
  • Are available for rotating schedules.
  • Have a positive attitude and a passion for delivering excellent service.
  • Are analytical and proactive in problem-solving.
  • Assist customers with tasks ranging from simple inquiries like finding opening hours to resolving complex complaints.
  • Deliver first-class customer service by addressing a variety of questions and challenges.
  • Strive to achieve key performance goals such as customer satisfaction and quality.
  • Provide accurate, valid, and complete information using the right tools and methods.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceTeamworkEmpathy

Posted 4 months ago
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