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Slovenian Client Consultant
Posted 1 day agoViewed
Requirements:
- Native proficiency in Slovenian
- Advanced (B2) level in English (oral and written)
- Outstanding communication and presentation abilities
- Experience managing customer expectations and de-escalating tense scenarios
- Outstanding follow-up and follow through to ensure customers’ success and a positive outcome
- Ability to work in a team environment
Responsibilities:
- Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
- Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
- Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
- Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
- Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
- Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.
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