Polish Customer Support Specialist

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Requirements:

• Native-level or near-native level in Polish language along with good English skills.
• Tech-savvy, curious, and possessing problem-solving acumen.
• Ability to identify technical issues and suggest immediate solutions.
• Provide systematic assistance to customers in a communicative manner.
• High School Diploma holder required.
• Flexible to work night shifts or weekend shifts if applicable.
• Active listener with preferably prior customer support experience.

Responsibilities:

• Act as the first point of contact for all the Polish-speaking customers.
• Identify and assess customers’ needs to achieve satisfaction.
• Assist customers in managing their accounts and passwords.
• Resolve post-sales requests from customers regarding the online store.
• Deliver high-quality support and handle a large volume of calls and emails.
• Build sustainable relationships and trust with customer accounts.
• Handle customer complaints and provide appropriate solutions.