Polish Customer Support Specialist

Native-level or near-native level in Polish language along with good English skills. Tech-savvy, curious, and possessing problem-solving acumen. Ability to identify technical issues and suggest immediate solutions. Provide systematic assistance to customers in a communicative manner. High School Diploma holder required. Flexible to work night shifts or weekend shifts if applicable. Active listener with preferably prior customer support experience.

Act as the first point of contact for all the Polish-speaking customers. Identify and assess customers’ needs to achieve satisfaction. Assist customers in managing their accounts and passwords. Resolve post-sales requests from customers regarding the online store. Deliver high-quality support and handle a large volume of calls and emails. Build sustainable relationships and trust with customer accounts. Handle customer complaints and provide appropriate solutions.