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Slovenian Customer Support Representative

Posted 3 days agoViewed

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📍 Location: Slovenia

🏢 Company: speakit

🗣️ Languages: Slovenian, English

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceFluency in EnglishWritingRelationship managementTechnical supportCRM

Requirements:
  • Native proficiency in Slovenian.
  • Advanced (B2) level in English (oral and written).
  • Excellent communication and presentation skills.
  • Strong problem-solving abilities and experience managing customer expectations.
  • Experience in de-escalating scenarios and ensuring positive outcomes.
  • Team-oriented with a proactive attitude.
Responsibilities:
  • Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
  • Assist customers with troubleshooting, ordering, and product usage queries.
  • Provide accurate and timely after-call notes in English using CRM systems.
  • Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
  • Address and resolve customer concerns with speed and professionalism.
  • Leverage data insights to proactively engage customers, improving outcomes and success rates.
  • Collaborate with internal teams to advocate for the customer and enhance service quality.
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