Slovenian Customer Support Representative
Company:speakit
Location:Slovenia
Languages:Slovenian, English
Skills:
Communication SkillsProblem SolvingCustomer serviceFluency in EnglishWritingRelationship managementTechnical supportCRM
Requirements:
- Native proficiency in Slovenian.
- Advanced (B2) level in English (oral and written).
- Excellent communication and presentation skills.
- Strong problem-solving abilities and experience managing customer expectations.
- Experience in de-escalating scenarios and ensuring positive outcomes.
- Team-oriented with a proactive attitude.
Responsibilities:
- Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
- Assist customers with troubleshooting, ordering, and product usage queries.
- Provide accurate and timely after-call notes in English using CRM systems.
- Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
- Address and resolve customer concerns with speed and professionalism.
- Leverage data insights to proactively engage customers, improving outcomes and success rates.
- Collaborate with internal teams to advocate for the customer and enhance service quality.
