Technical Customer Support Engineer - EMEA

Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains like SQL databases, OLAP, cloud-native SaaS, distributed systems. Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer. Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment. Strong written and verbal English communication skills. Ability to work fully remote with reliable connectivity. Mindset of teamwork, global engagement, empathy, and solving challenging problems. Sense of adventure and urgency in building scalable, high-performing databases.

Support and guide users, customers, and prospects via cases, chat, Slack, community, and meetings. Develop solutions based on ClickHouse Cloud and open-source for sharing. Work closely with global Support Services, Engineering, Go To Market, and Product Management teams. Assist with mentoring, training, and knowledge sharing with colleagues, users, and customers. Deliver excellent customer service as a first-line technical engineer. Provide professional response, on-call coverage, and guidance within SLAs. Build strong, trusted relationships with colleagues, customers, and partners.