- Process, allocate, and reconcile customer payments accurately.
- Review customer accounts daily to ensure balances and transactions are correct.
- Investigate and resolve payment discrepancies and account issues.
- Monitor and follow up on failed payments each day.
- Send payment reminders and follow up on overdue accounts professionally.
- Respond to customer enquiries via phone and email.
- Maintain accurate customer records and update account information in the system.
- Liaise with internal teams to resolve account, billing, and payment-related matters.