Garner Health

👥 51-100💰 $45,000,000 Series B over 3 years agoBusiness Intelligence Big Data Medical Employee Benefits Health Care💼 Private Company

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Garner Health is a technology-driven company focused on improving health outcomes through innovative solutions. It is currently hiring for key positions including a Senior Software Engineer specializing in TypeScript and a Regional Sales Director for the West region.

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Jobs at this company:

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🔥 Platform Engineer

Posted 21 days ago

📍 United States

💸 120000.0 - 160000.0 USD per year

🔍 Healthcare

🔧 Requirements

3+ years experience delivering software solutions
2+ years hands on production work with cloud infrastructure, containers, monitoring, and alerting
1+ years working in a security-conscious environment
Experience leading and/or delivering cloud-first/only projects, preferably AWS
Experience with Terraform
Experience with Kubernetes
Experience with Go and Python, especially utilizing Kubernetes APIs

💡 Responsibilities

Engineer, operate, improve and secure the platform the Garner Health app runs on
Boost development velocity and productivity
Build systems to a high engineering standard and hold others to the same high standard
Research and advocate for improved techniques, process, and designs within the team
Collaborate with teammates to deliver strategic platform initiatives
Support the Garner platform in production
Secure the Garner app in production according to regulatory and compliance requirements
Partner with other stakeholders to ensure a highly-available and performant product for users

AWSPythonCloud ComputingKubernetesGoPostgresCI/CDDevOpsTerraformMicroservices

Posted 21 days ago

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🔥 Customer Service Representative

Posted 24 days ago

📍 United States

🔍 Healthcare

🔧 Requirements

Minimum 2 years of call center/customer service experience
Healthcare experience preferred
Clear and confident verbal and written communication skills
Meticulous attention to detail
A proactive and curious problem-solving mindset
An openness to feedback and a commitment to doing better every day
Technical proficiency with customer service platforms, such as Zendesk
A desire to work in a rapidly evolving startup environment and can adapt quickly to change
Passion for Garner's mission to transform the healthcare economy

💡 Responsibilities

Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits, including how to maximize their Garner benefit
Help steer members to find the best care available to them
Handle complex and sensitive conversations with professionalism, empathy, and patience
Deescalate members who are experiencing friction with their benefit
Work with other departments to address cross-departmental issues
Identify and escalate feedback from member interactions to internal teams
Stay up to date on evolving procedures
Protect member privacy and maintain compliance with HIPAA and data security protocols

Communication SkillsCustomer serviceAttention to detailWritten communicationAdaptabilityProblem-solving skillsEmpathyVerbal communicationActive listeningTechnical supportCRMCustomer support

Posted 24 days ago

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🔥 Bilingual Customer Service Representative (English/Spanish)

Posted 24 days ago

📍 United States

💸 45760.0 - 49920.0 USD per year

🔍 Healthcare

🔧 Requirements

Minimum 2 years of call center/customer service experience
Fluency in English and Spanish
Healthcare experience preferred
Clear and confident verbal and written communication skills
Meticulous attention to detail
A proactive and curious problem-solving mindset
An openness to feedback and a commitment to doing better every day
Technical proficiency with customer service platforms, such as Zendesk
A desire to work in a rapidly evolving startup environment and can adapt quickly to change
Passion for Garner's mission to transform the healthcare economy

💡 Responsibilities

Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits, including how to maximize their Garner benefit
Help steer members to find the best care available to them
Handle complex and sensitive conversations with professionalism, empathy, and patience
Deescalate members who are experiencing friction with their benefit
Work with other departments to address cross-departmental issues
Identify and escalate feedback from member interactions to internal teams
Stay up to date on evolving procedures
Protect member privacy and maintain compliance with HIPAA and data security protocols

Communication SkillsCustomer serviceAttention to detailWritten communicationMultitaskingInterpersonal skillsAdaptabilityProblem-solving skillsFluency in EnglishEmpathyVerbal communicationTroubleshootingActive listeningData entryTechnical supportCustomer support

Posted 24 days ago

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