Garner Health

Garner Health is a technology-driven company focused on improving health outcomes through innovative solutions. It is currently hiring for key positions including a Senior Software Engineer specializing in TypeScript and a Regional Sales Director for the West region.

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🔥 Strategic Accounts Director

Posted 2024-11-21

💸 140000 - 170000 USD per year

🔍 Healthcare

Deep health plan design and benefits knowledge, including experience advising large and Enterprise employer clients on benefits strategy and cost performance.
7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space.
A deep commercial focus with the desire to be measured and compensated via the retention and growth of your book of business.
Proven results of achieving retention and upsell targets year over year.
A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment.
Excellent communication and presentation skills.
Problem solver in ambiguous situations.
Strong communicator who can effectively articulate a vision.
A desire to be a part of our mission to improve the healthcare system.

Own the process to retain and upsell some of Garner's largest employer clients.
Collaborate with account managers to ensure Garner's important clients have an excellent experience.
Become our client's trusted strategic partner on plan design, bending cost trends and driving plan performance.
Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer's health plan and members.
Establish and manage some of the most important strategic broker and client relationships.
Monitor and anticipate the strategic needs of your book of business.
Monitor overall client health and execute strategic plans to proactively address key account risks.
Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner.
Drive improved net revenue retention and other KPIs for your book of business.

Posted 2024-11-21

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🔥 Account Executive (West)

Posted 2024-11-20

🧭 Full-Time

💸 75000 - 85000 USD per year

🔍 Healthcare

Experience in a quota-carrying sales or sales support role.
A desire to work in a rapidly evolving startup environment with notable upside.
A desire to be a part of our mission to improve the healthcare system.
Experience in health insurance strongly preferred.
Strong ability to present and communicate a value proposition to external stakeholders.

Own revenue responsibilities for Garner’s fully & self-insured market, focusing on the 50-500 life segment.
Continue and expand on Garner’s existing fully insured broker partnerships.
Develop foundational infrastructure and processes for tracking our fully insured sales and partnership pipeline.

Posted 2024-11-20

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🔥 Vice President of Account Management

Posted 2024-11-14

🧭 Full-Time

💸 175000 - 195000 USD per year

🔍 Healthcare

10+ years of experience managing a high-performing B2B account management organization in healthcare, benefits, or wellbeing.
Proven track record of delivering strong client satisfaction and retention.
Demonstrated experience in supporting clients to increase engagement with a SaaS solution.
Proven ability to build strong relationships with brokers in health and welfare.
Passion for delivering excellent client experience and high-quality work.
Strong systematic thinking and operational process design skills.
Excellent communication and presentation skills.
Self-starter mindset to thrive in a fast-paced startup environment.
Desire to improve the healthcare system.

Leading, coaching, and developing a team of account managers to ensure excellent client experience.
Designing and building systems and processes to help the AM team scale and grow.
Establishing and managing key broker and client relationships.
Monitoring client health and success KPIs, developing strategy plans and best practices.
Communicating with key decision-makers and broker partners to address client needs.
Collaborating with product, sales, and member services to meet enrollment and engagement goals.
Monitoring and coaching on the quality of AM deliverables.

Posted 2024-11-14

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🔥 Healthcare Researcher

Posted 2024-11-09

💸 75000 - 105000 USD per year

🔍 Healthcare

Bachelor’s degree required preferably in a healthcare-related or technical field, like Science or Engineering.
Strong interest in healthcare and clinical best practices.
Experience with healthcare claims data, health services, outcomes, or clinical research is a plus.
Aptitude to learn new technologies and tools quickly.
Statistical coding experience is a plus.
A healthcare background (master's degree or clinical practice experience) is a plus.
Strong written and verbal communication skills.
Ability to work independently.
Desire to work in a rapidly evolving startup environment.

Conduct literature reviews to develop and refine metrics for medical conditions and procedures.
Validate measures using proprietary technical and statistical tools.
Maintain a library of documentation for internal and external stakeholders.
Work closely with clinical experts.
Collaborate with product, data science, and engineering teams.

Posted 2024-11-09

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🔥 Customer Service Operations Supervisor

Posted 2024-11-09

🧭 Full-Time

💸 80000 - 90000 USD per year

🔍 Healthcare

Minimum of 3 years relevant experience with increasing responsibility in customer support or operations.
Passion for helping others, with creativity and empathy under pressure.
Desire to work in a rapidly evolving startup environment.
High level of process-orientation, digital organization, and resourcefulness.
Experience managing a team and driving excellent results.
Strong time management and organizational skills.
Willingness to roll up sleeves for company success.
Desire to be part of a mission to improve the U.S. healthcare system.

Deliver exceptional service to members on complex issues via phone, chat, and email.
Oversee performance of Concierge Associates, ensuring key metrics are met.
Review work regularly and provide coaching to team members.
Cultivate growth with personalized performance plans.
Ensure proper staffing and timely member responses.
Distill gaps in member interactions and synthesize feedback.
Keep team updated on workflow and policy changes.
Identify trends and translate them into actionable feedback.

Posted 2024-11-09

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🔥 Senior Data Analytics Engineer

Posted 2024-11-07

🧭 Full-Time

💸 155000 - 190000 USD per year

🔍 Healthcare

5+ years of software/data engineering experience (distributed data processing, data warehousing, data governance, Big Data, data variance, data privacy, and data quality).
Expertise in SQL and familiarity with Python.
Expertise in building scalable data pipelines, query optimization, and data modeling.
Experience working with orchestration tools (especially Argo) and databases (especially PostgreSQL).
Familiarity with distributed event-driven architectures. NATS experience is a plus.
Familiarity with healthcare or insurance is preferred.
Able to learn quickly and mentor others.

Build, optimize, and maintain data pipelines that power our business.
Define and build out abstracted reusable data sets for Business Intelligence, Marketing, and Data Science Research.
Design, build, and evangelize a federated data validation framework to monitor potential data inconsistencies.
Protect user privacy and security through best practices.

Posted 2024-11-07

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🔥 Director of Account Management

Posted 2024-11-07

💸 145000 - 175000 USD per year

🔍 Healthcare and benefits industry

5+ years of experience managing a high-performing B2B account management organization.
Experience in the healthcare and benefits industry.
Ability to support clients in increasing engagement and maximizing SaaS solution value.
Proven ability to build relationships with health and welfare brokers.
Excellent communication and presentation skills.
Self-starter mindset for a fast-paced startup environment.
Desire to improve the healthcare system.

Leading, coaching, and developing a team of account managers.
Designing and building systems and processes for account management.
Establishing and managing key broker and client relationships.
Monitoring client health and success KPIs.
Developing and executing strategy plans to improve client satisfaction and retention.
Communicating with key decision makers and broker partners.
Collaborating with product, sales, and member services teams.

Posted 2024-11-07

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🔥 Account Executive

Posted 2024-11-07

🧭 Full-Time

💸 75000 - 85000 USD per year

🔍 Healthcare

Experience in a quota-carrying sales or sales support role.
A desire to work in a rapidly evolving startup environment with notable upside.
A desire to be a part of our mission to improve the healthcare system.
Experience in health insurance strongly preferred.
Strong ability to present and communicate a value proposition to external stakeholders.

Own revenue responsibilities for Garner’s fully & self-insured market, focusing on the 50-500 life segment.
Continue and expand on Garner’s existing fully insured broker partnerships.
Develop foundational infrastructure and processes for tracking our fully insured sales and partnership pipeline.

Presentation skills

Posted 2024-11-07

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🔥 Senior Site Reliability Engineer

Posted 2024-10-21

📍 USA

💸 160000 - 195000 USD per year

🔍 Healthcare

5+ years of experience delivering software solutions.
4+ years of hands-on production work with cloud infrastructure, containers, monitoring, and alerting.
3+ years working in a security-conscious environment.
Expertise and experience leading cloud-first/only projects, preferably on AWS.
Expertise with Terraform.
Experience with Kubernetes.
Experience with Go and Python, particularly utilizing Kubernetes APIs.

Architect, operate, improve, and secure the platform the Garner Health app runs on.
Boost developer productivity.
Build systems to a high engineering standard and ensure others adhere to these standards.
Research and advocate for improved techniques, processes, and designs.
Collaborate with teammates on strategic platform initiatives.
Support the Garner platform in production.
Ensure security in production according to regulatory requirements.
Partner with stakeholders to maintain product availability and performance.

AWSPythonKubernetesGoTerraform

Posted 2024-10-21

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🔥 Bilingual Customer Service Representative (Spanish)(Contract)

Posted 2024-10-21

📍 US

🧭 Contract

💸 17 - 19 USD per hour

🔍 Healthcare

Bilingual fluency in Spanish and English, both written and verbal.
Experience in a customer-facing role, maintaining composure under pressure.
Excellent written and verbal communication skills.
Highly organized with a process-oriented approach.
Adaptability to a rapidly evolving startup environment.
Desire to contribute to improving the healthcare system.
Ability to work in a distraction-free environment with reliable internet.
Bachelor’s degree preferred but not required.

Deliver exceptional customer service to members through chat and email.
Educate members on how to utilize their healthcare benefits effectively.
Assist members in finding the right healthcare providers.
Follow documented best practices for handling member inquiries.
Suggest process improvements when identified.
Manage workload using Garner’s tools, including Zendesk and G Suite.
Triaging and escalating complex and urgent member care needs.
Retain detailed knowledge of employer health benefits and insurance.
Relay member feedback to leadership for solution improvement.

Communication SkillsProblem SolvingCustomer service

Posted 2024-10-21

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Garner Health

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