Apply📍 NY, NJ, CT, NC, SC, GA, FL, TX, LA, MS, AL
💸 22.0 - 25.0 USD per hour
🔍 FinTech
- 3+ years of call center customer service experience or experience in the financial services industry.
- Experience in a Banking or Finance Call Center is preferable.
- Familiarity with CRM tools like Salesforce, Zendesk, or Avaya.
- Strong verbal and digital communication skills, including superior listening and phone etiquette.
- Strong problem-solving skills and ability to manage challenging customer interactions.
- Ability to multi-task and thrive in a fast-paced environment.
- Excellent written communication and numeracy skills.
- Experienced in critical thinking techniques.
- Ability to work collaboratively with others.
- Flexibility to adapt to changes in a rapidly evolving environment.
- Willingness to learn about new products and procedures.
- Fluency in Spanish is a plus.
- Perform a high volume of Customer Contact Center transactions through various channels (phone, email, live chat, SMS).
- Advise customers about their loans, process payments, and provide detailed product explanations.
- Document all customer interactions clearly in CRM software (Salesforce).
- Perform outbound calls to assist applicants with loan applications.
- Collaborate with internal departments to complete servicing requests.
- Escalate complex issues as per procedures.
- Assist management in identifying workflow improvements.
- Maintain understanding of loan products and compliance standards.
- Retrieve mail and deposit checks for customers.
- Achieve high scores through Quality Assurance evaluations.
- Engage in additional projects and training as needed.
SalesforceCustomer serviceCRM
Posted 14 days ago
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