Apply📍 NY, NJ, NC, SC, GA, FL, TX
🧭 Full-Time
🔍 Financial services
- Bachelor’s Degree in any field or equivalent work experience.
- Minimum of two years related experience in Loss Mitigation, Debt Settlement, or similar roles.
- Excellent problem-solving, organizational, and communication skills.
- Solid knowledge of loan concepts such as amortization and interest accruals.
- Experience negotiating Forbearance and Loan Modification Agreements.
- Trustworthy with a high level of integrity.
- Proficiency in Microsoft Office, specifically Word and Excel.
- Operate in compliance with regulations and company policy.
- Monitor delinquent accounts and negotiate repayment options.
- Handle inbound and outbound calls efficiently in a blended call center.
- Manage emails with attention to detail and professionalism.
- Identify and manage hardship assistance for customers.
- Resolve customer issues through active listening and appropriate tools.
- Maintain detailed notes in CRM software regarding customer interactions.
- Provide transparent solutions to keep accounts in good standing.
Communication SkillsMicrosoft OfficeNegotiationAttention to detailCRM
Posted 11 days ago
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