Reach Financial

👥 51-100Financial ServicesBankingPayments
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Reach Financial is a company with 51-100 employees that is currently hiring a Senior Software Engineer (Full Stack).

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📍 NY, NJ, CT, NC, SC, GA, FL, TX, LA, MS, AL

💸 22.0 - 25.0 USD per hour

🔍 FinTech

  • 3+ years of call center customer service experience or experience in the financial services industry.
  • Experience in a Banking or Finance Call Center is preferable.
  • Familiarity with CRM tools like Salesforce, Zendesk, or Avaya.
  • Strong verbal and digital communication skills, including superior listening and phone etiquette.
  • Strong problem-solving skills and ability to manage challenging customer interactions.
  • Ability to multi-task and thrive in a fast-paced environment.
  • Excellent written communication and numeracy skills.
  • Experienced in critical thinking techniques.
  • Ability to work collaboratively with others.
  • Flexibility to adapt to changes in a rapidly evolving environment.
  • Willingness to learn about new products and procedures.
  • Fluency in Spanish is a plus.
  • Perform a high volume of Customer Contact Center transactions through various channels (phone, email, live chat, SMS).
  • Advise customers about their loans, process payments, and provide detailed product explanations.
  • Document all customer interactions clearly in CRM software (Salesforce).
  • Perform outbound calls to assist applicants with loan applications.
  • Collaborate with internal departments to complete servicing requests.
  • Escalate complex issues as per procedures.
  • Assist management in identifying workflow improvements.
  • Maintain understanding of loan products and compliance standards.
  • Retrieve mail and deposit checks for customers.
  • Achieve high scores through Quality Assurance evaluations.
  • Engage in additional projects and training as needed.

SalesforceCustomer serviceCRM

Posted 14 days ago
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📍 Continental US or Canada

🔍 Financial services

  • 5+ years of experience in Site Reliability Engineering, Product Engineering, or a similar role.
  • Experience with monitoring and observability tools such as Datadog, Open Telemetry, Prometheus, Grafana, or similar.
  • Strong coding skills in at least one language (Python, Javascript, Typescript, APEX, or similar).
  • Proficiency with CI/CD tools such as GitHub Actions, or similar.
  • Experience with containerization (Docker) and orchestration tools like AWS ECS.
  • Experience working with serverless architectures and event-driven systems.
  • A collaborative mindset with excellent communication skills.
  • Design and implement monitoring, alerting, and observability systems to ensure high system uptime and fast incident identification and resolution.
  • Define, implement, and monitor SLI/SLOs and error budgets in collaboration with engineering teams to ensure optimal service reliability.
  • Collaborate with development teams to design and optimize application and system performance, helping improve scalability and fault tolerance.
  • Lead incident response efforts, perform root cause analyses, and foster blameless postmortems to prevent recurrence.
  • Reduce toil by automating repetitive tasks to improve team efficiency and reduce manual intervention.
  • Manage and scale cloud infrastructure (Salesforce or AWS preferred) for critical systems.
  • Partner with Security teams to ensure compliance and best practices are integrated across all systems and processes.

AWSDockerPythonGrafanaPrometheusCI/CD

Posted 21 days ago
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