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Senior Product Manager

Posted about 1 month agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United States

🔍 Industry: Financial Services

🏢 Company: Reach Financial👥 51-100Financial ServicesBankingPayments

⏳ Experience: 5+ years

🪄 Skills: AgileData AnalysisProduct ManagementSalesforceCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsAnalytical SkillsRESTful APIsData visualizationStakeholder managementStrategic thinkingProcess improvementFinancial analysisCustomer Success

Requirements:
  • 5+ years of product management experience, preferably in a financial services or related digital environment
  • Demonstrated ability to balance short-term wins with long-term product vision that is aligned with the broader company strategy
  • Demonstrated experience managing and optimizing digital customer experiences from a place of empathy for the end user
  • Proven ability to independently lead product development squad in shipping high-impact features — from roadmap planning through execution and iteration — with a sense of urgency and strong organizational skills
  • Strong written communication and documentation skills, including authoring product requirement documents and stakeholder updates
  • Strong analytical skills and demonstrable experience owning key performance indicators (KPIs) related to customer experience and process efficiency
Responsibilities:
  • Work with the Product team and our CPO to manage and improve the digital experience related to the underwriting process, including application flows and customer communications
  • Define, write, and maintain detailed product requirement documents, incorporating input from stakeholders, data, and user research to guide implementation
  • Support the development of process automation, tools, and workflows that enable internal teams to efficiently service our borrowers
  • Define, measure, monitor, and act on key KPIs related to underwriting efficiency, conversion rates, and customer satisfaction
  • Collaborate with cross-functional teams to identify and build automations and digital experiences that drive impact across both revenue and the borrower servicing efficiency
  • Partner with Engineering and Design to ensure well-reasoned scope, technical feasibility, and high-quality implementation of all solutions
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