- Define project scope, deliverables, and schedules.
- Work closely with developers, engineers, and QA teams to ensure technical standards within project scope are delivered.
- Own end-to-end project governance: RAID (risks, assumptions, issues, dependencies), status reporting, stakeholder communication, and executive-ready updates.
- Coordinate integrations & data ingestion across client and Lirio systems (e.g., CRM, marketing automation solutions, channel integrations, data warehouse/BI), including integrations, data mapping, and QA/UAT.
- Operationalize Sales/Delivery Queue: intake/prioritization, Queue Dashboard across Lirio Departments, tracking plans, launch checklists, and post-test readouts.
- Improve data quality and process integrity by defining standards (SOP's) and process documentation; monitor and addressing gaps.
- Support vendor/partner management where applicable (implementation partners, analytics tools), including timelines, deliverables, and change control.
- Create and maintain process documentation, playbooks, and training materials for PMO operations and workflows.
- Identify opportunities to automate and streamline recurring work to increase throughput and reduce errors.
- Participate in regular team meetings and business reviews; perform other duties as assigned.
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