Bilingual Customer Service Representative (English/Spanish)

Posted 23 days agoViewed

💎 Seniority level: Junior, 2 years

📍 Location: United States, PST

💸 Salary: 45760.0 - 49920.0 USD per year

🔍 Industry: Healthcare

🏢 Company: Garner Health👥 51-100💰 $45,000,000 Series B over 3 years agoBusiness Intelligence Big Data Medical Employee Benefits Health Care

🗣️ Languages: English, Spanish

⏳ Experience: 2 years

🪄 Skills: Communication SkillsCustomer serviceAttention to detailWritten communicationMultitaskingInterpersonal skillsAdaptabilityProblem-solving skillsFluency in EnglishEmpathyVerbal communicationTroubleshootingActive listeningData entryTechnical supportCustomer support

Requirements:

Minimum 2 years of call center/customer service experience
Fluency in English and Spanish
Healthcare experience preferred
Clear and confident verbal and written communication skills
Meticulous attention to detail
A proactive and curious problem-solving mindset
An openness to feedback and a commitment to doing better every day
Technical proficiency with customer service platforms, such as Zendesk
A desire to work in a rapidly evolving startup environment and can adapt quickly to change
Passion for Garner's mission to transform the healthcare economy

Responsibilities:

Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits, including how to maximize their Garner benefit
Help steer members to find the best care available to them
Handle complex and sensitive conversations with professionalism, empathy, and patience
Deescalate members who are experiencing friction with their benefit
Work with other departments to address cross-departmental issues
Identify and escalate feedback from member interactions to internal teams
Stay up to date on evolving procedures
Protect member privacy and maintain compliance with HIPAA and data security protocols

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