Senior Solutions Engineer | REMOTE (ONTARIO)

5+ years’ experience in software implementation or Professional Services roles within SaaS (CLM, Procurement, or Risk Management technology). Demonstrable history of leading high-impact, end-to-end software implementations. Expertise in defining, managing, and achieving implementation milestones, including MVP and driving Time to First Value (TTFV). Strong grounding in data analysis, workflow logic, and configuration management. Proficiency or exposure to AI-enabled workflows and automation platforms. Strong project management and business analysis skills. Proven track record of mentoring or leading peers.

Lead and partner with Account Director to manage enterprise customers as their key strategic and technical contact. Mentor and coach Solutions Engineers, acting as an escalation point. Own and lead the full customer journey, from implementation to long-term success. Oversee complex technical actions including configuration, workflow design, and data migration. Lead customers in translating business processes into efficient Gatekeeper workflows. Act as a senior escalation point for technical support. Champion customer needs and provide feedback to the Product team. Drive strategy for customer health and usage, identifying optimization opportunities. Define and track key success metrics like Time to First Value (TTFV). Identify and surface expansion opportunities. Support the renewal process by preparing reviews and demonstrating long-term value. Stay at the forefront of product releases, best practices, and AI advancements.