Five9

Five9 is a leading provider of cloud-based contact center software that empowers businesses to enhance customer engagement and improve operational efficiency.

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👥 101-250💰 $38.0m Series B on 2023-07-19Developer Platform CRM SaaS Marketing Information Technology Software

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🔥 Analytics and Reporting Engineer

Posted 2024-11-21

💸 90900 - 127600 USD per year

🔍 Cloud contact center software

Bachelor’s Degree or comparable work-related experience.
Intermediate understanding of Microsoft SQL Server Management Studio and T-SQL.
Experience with Cisco ICM/IPCC/UCCE or relevant contact center/WFM experience is a plus.
Strong understanding of contact center reporting and operations preferred.
Demonstrated ability to resolve customer inquiries quickly.
Intermediate skills in word processing and spreadsheet software.
Superior interpersonal and communication skills.
Strong attention to detail and a hardworking attitude.

Engage with customers to develop requirements for custom reports and services.
Ensure projects are delivered on time.
Learn customer applications and document solutions.
Support overall technical quality of solutions.
Collaborate with team members and provide status updates.
Work both autonomously and part of a team.
Provide support for solutions as needed.
Continuously learn and master new software packages.

Posted 2024-11-21

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🔥 Senior Analyst - Strategic Finance

Posted 2024-11-17

📍 United States

🧭 Full-Time

💸 93600 - 146000 USD per year

🔍 Cloud contact center solutions

Bachelor’s degree in Finance, Economics, Business, Accounting or a highly analytical field.
2-4 years of relevant experience in investment banking, consulting, private equity, investing or FP&A/strategic finance.
Background in Investment Banking highly preferred.
Advanced proficiency in Excel and PowerPoint (experience with GCP, BigQuery, & SQL is a plus).
Exceedingly strong analytical acumen and financial modeling capabilities.
Detail-oriented and systematic approach with high accuracy.
High level of integrity and professionalism.
Ability to work autonomously and proactively.
Exceptional communication skills with experience presenting to executives.
Strong organizational skills to manage multiple projects under tight deadlines.

Build and maintain top and bottom-line financial forecasts, reporting of key metrics and ad hoc financial models.
Create analyses and presentations to communicate strategic recommendations to senior leadership.
Distill large amounts of data into actionable insights and report on business health.
Design and track important financial and operational metrics against goals.
Prepare materials for key stakeholders, including the executive team and investors.
Partner cross-functionally with various line-of-business teams.
Execute capital raising transactions from inception to close.
Drive finance-wide initiatives, including process improvements and automation.

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Posted 2024-11-17

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🔥 Conversation AI Developer

Posted 2024-11-15

📍 United States

🧭 Full-Time

💸 104200 - 147000 USD per year

🔍 Cloud contact center software

Bachelor’s degree (or equivalent) in Computer Science, Engineering, or a related technical discipline.
Minimum three (3) years of experience in a customer-facing position.
Excellent listening skills to distinguish between a customer's request and the actual problem.
Self-starter with excellent time management skills capable of managing multiple tasks with minimal oversight.
Excellent English verbal and written communication skills.
Knowledge of implementing intelligent virtual agents and natural language understanding engines.
Familiarity with modern API standards (SOAP, XML, REST, JSON).
Willing to travel up to 10% nationally.

Engage with customers to acquire a rich understanding of their problems, needs, and goals.
Deliver AI & Custom Services projects, including designing and configuring applications on the Five9 platform.
Provide customers with configuration advice and problem resolution on Five9 products.
Give customized training to ensure customers have a thorough understanding of these solutions.
Lead technical sessions and become a trusted advisor to decision makers.

LeadershipArtificial IntelligenceDesign PatternsMachine LearningCross-functional Team LeadershipREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentation

Posted 2024-11-15

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🔥 Business Systems Analyst

Posted 2024-11-15

📍 United States, United Kingdom, Germany, Philippines, Portugal, Australia

🧭 Full-Time

🔍 Cloud contact center software

3+ years of experience in an Enterprise IT environment.
Bachelor's degree in computer science, MIS, or equivalent experience.
3+ years of experience in business analysis or a related field.
Experience with billing and revenue management platforms.
Salesforce.com or equivalent CRM technology platform experience.
Excellent communication, execution, coordination, and problem-solving skills.

Partner with business to translate requirements into agile user stories.
Document new solution requests and evaluate multi-functional dependencies.
Understand and perform Agile sprints and tool entry.
Maintain knowledge of IT system capabilities for effective recommendations.
Coordinate system testing and manage user acceptance testing.

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Posted 2024-11-15

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🔥 Associate Conversation AI Developer

Posted 2024-11-09

📍 US

🧭 Full-Time

💸 79400 - 111400 USD per year

🔍 Cloud contact center software

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field, or equivalent experience.
Minimum one (1) year of business experience in a customer-facing position.
Willing to travel up to 10% nationally with occasional international travel possible.
Self-starter with excellent time management skills, able to manage multiple activities with little oversight.
Excellent verbal and written communication skills.
Ability to learn new skills and explain technical concepts to non-technical individuals.
Passionate about continuous improvement both technically and professionally.
Flexibility to work US Time Zones.

Handle pre-sales Statement of Work requests from creation to document handoff.
Work on AI Automation Implementation projects by designing and configuring applications on the Five9 platform.
Provide configuration advice and problem resolution on the Five9 product to customers.
Train customers for a thorough understanding of the application.
Engage in consulting engagements and effectively communicate with stakeholders.

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Posted 2024-11-09

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🔥 Channel Partner Marketing Manager

Posted 2024-10-17

📍 United States, Canada

🧭 Full-Time

💸 $87,400 - $163,700 USD per year

🔍 Cloud contact center software

2-3 years of experience in partner operations, sales, or marketing within a channel partner ecosystem.
Proven track record in managing complex partner ecosystems, with a strategic understanding of sales and marketing motions.
Strong project management skills, with the ability to manage multiple tasks and meet critical deadlines.
Exceptional organizational skills and attention to detail.
Ability to build and maintain strong relationships with partners, focusing on delivering an excellent partner experience.
Willingness to travel up to 20% of the time.
Experience with event planning, budget management, and promotional activities to drive awareness and engagement.
Ability to work independently and collaboratively in a team-oriented environment.

Align with channel partner leadership to develop marketing strategies that support sales objectives and partner goals.
Serve as a trusted marketing advisor for regional partners and key focus partners, delivering customized marketing plans.
Build, launch, and measure the success of comprehensive channel partner marketing plans across various partner segments.
Engage and collaborate with field marketing, social, and content teams to amplify partner campaigns, events, and promotions.
Drive partner engagement through strategic use of the Five9 Partner Portal, webinars, certifications (Five9 University), and events.
Manage a high volume of partner marketing requests, including branding, promotions, advertising, content creation, and event support.
Lead the coordination of regional partner marketing events, ensuring their alignment with broader business objectives.
Develop and execute communication strategies, including internal win announcements, case studies, and joint marketing materials.
Ensure consistent communication with internal teams and partners through regular updates, scaling efforts as the business grows.
Submit weekly and quarterly reports detailing marketing activities and their impact on partner engagement, lead generation, and revenue.
Take ownership of marketing budgets, including invoice submissions, vendor management, and budget reconciliation.
Track and measure the effectiveness of marketing spend to optimize return on investment and adjust strategies accordingly.
Support the channel partner leadership team with sales enablement activities, including industry presentations, trainings, and partner events.
Attend and contribute to partner meetings and key events to support marketing efforts.

LeadershipProject ManagementBusiness DevelopmentProject CoordinationCross-functional Team LeadershipBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-17

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🔥 Enterprise Sales Account Director

Posted 2024-10-16

📍 United States

🧭 Full-Time

💸 $75,300 - $145,900 USD

🔍 Cloud contact center software

Minimum of 12 years of successful experience in sales, with a track record of exceeding targets, preferably in the CCaaS and/or SaaS with an agent count of 100 - 3,000.
Ability to work independently and as part of a team in a fast-paced, rapid change environment.
Success in selling at the C-level.
Documented track record of sales excellence.
A proven sales hunter and closer.
Superior professional presence and business acumen.

Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
Collaborate with the Five9 team to develop a comprehensive sales strategy utilizing the wide range of talent that Five9 brings to the marketplace.
Identify growth opportunities for customers and uncover other divisions within the customer's organization.
Proactively identify opportunities to upsell additional Five9 products or services to existing customers, focusing on AI offerings.
Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
Stay informed about industry trends, market dynamics, and competitor activities to position Five9 as a leader.
Create and drive revenue within a specified region or list of named accounts.
Generate business opportunities through professional networking and cold-calling.
Drive brand awareness, campaigns, and lead generation via networking and associations.
Meet and exceed all quarterly and annual sales quotas.
Own the sales cycle from lead generation to closure.
Develop business plans and present during quarterly review sessions.
Maintain account and opportunity forecasting within the internal forecasting system (SFDC).
Self-generate leads from personal connections, referral partners, and regional networking events.
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

LeadershipArtificial IntelligenceBusiness DevelopmentPeople ManagementCross-functional Team LeadershipBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-16

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🔥 Delivery Program Manager

Posted 2024-10-16

📍 United States, United Kingdom, Germany, Philippines, Portugal, Australia

🔍 Cloud contact center software

Minimum of 5-7 years in an Implementation (Professional Services), Project Management or Technical Consulting position - Call Center industry experience is highly desired.
Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is highly desired.
Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow, Leads360 and/or LeadMailbox) is desired.
Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).
Excellent verbal and written skills required.
BA/BS or equivalent experience is required.
PMP or PRINCE2 Certification preferred.

Lead and manage all day-to-day operational and tactical aspects of multiple Implementation projects.
Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
Identify project risks and implement appropriate mitigation plans.
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
Maintain and update all internal applications associated with implementation projects.
Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers.

LeadershipProject ManagementAspect eWFMCiscoPeople ManagementSalesforceProject CoordinationCross-functional Team LeadershipCommunication SkillsCollaboration

Posted 2024-10-16

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🔥 Technical Account Manager

Posted 2024-08-23

📍 United States

🧭 Full-Time

💸 75000 - 146000 USD per year

🔍 Cloud contact center software

7+ years of related experience, including a minimum of 3+ years in implementation/consulting services, support position, and/or sales engineering.
Strong project management, client management, and technical call center skills.
Experience in the Call Center industry.
Knowledge of TCP/IP Networking.
Practical understanding of VoIP applications and principles.
Proficient with WAN applications.
Strong knowledge of PBX, ACD, CTI, IVR, and other call center technologies.
Familiarity with Salesforce CRM.
Ability to interpret HTML/XML related web postings.
Excellent verbal and written communication skills.
Strong time management skills.
Entrepreneurial, self-starter mentality.
Willingness to travel.
B.A./B.S. or equivalent experience.

Manage Enterprise Clients that have purchased Five9's Premium Support offering.
Oversee day-to-day operational and tactical aspects of multiple customer implementations and escalations.
Implement, troubleshoot, and support Five9 call center software solutions in various configurations and environments.
Collaborate with Customers to optimize the Five9 call center software.
Present the value of Five9’s Services through demonstrations and discussions with clients.
Seek opportunities to increase customer satisfaction and strengthen client relationships.
Develop materials aligned with sales and services opportunity requirements.

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Posted 2024-08-23

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Five9

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