- Lead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget.
- Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
- Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
- Identify project risks and implement appropriate mitigation plans.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
- Maintain and update all internal applications associated with implementation projects.
- Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers.
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