Five9

👥 1001-5000💰 $747,500,000 Post-IPO Debt about 1 year ago🫂 Last layoff 7 months agoCustomer Service SaaS Call Center Sales Enterprise Software📈 Public Company

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Five9 is a leading provider of cloud-based contact center software that empowers businesses to enhance customer engagement and improve operational efficiency.

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Jobs at this company:

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🔥 Majors Solution Consultant

Posted 9 days ago

💸 109300.0 - 169400.0 USD per year

🔍 Contact Center

🔧 Requirements

15 Years Preferred
Extensive on-site and web-based Executive presentation experience and skills
Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships.
Proven record of successful solution selling, demonstrations and presentations to close deals
Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
Enterprise architecture design
Contact Center industry experience

💡 Responsibilities

Viewed as a Contact Center SME internally and externally to the Solutions Consulting organization.
Strong ability to deliver compelling presentations to large groups remotely and in person.
Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders.
Demonstrable experience selling to deals over $3M ACV.
Act as liaison between Solution Consulting and Product Management to help guide the Five9 Product Strategy.
Collaborate with Sales Directors to create deal specific solution “visions” and appropriate talk tracks.
Collaborate with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market.
Review and analyze current Five9 and ISV solutions and their ability to support Strategic Sales objectives.
Identify and propose specific strategies, initiatives, and remedies necessary to align Five9 technology with Strategic Sales objectives.
Ability to qualify complex projects and understand the details of complex projects.
Experience negotiating, persuading, and driving issues to resolution. Builds support and agreement by engaging all interested parties and understanding their perspective(s)

Posted 9 days ago

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🔥 Enterprise Sales Director - Southeast

Posted 9 days ago

📍 Georgia, Florida, Alabama, Mississippi

💸 106800.0 - 264700.0 USD per year

🔍 Contact Center software, CRM sales

🔧 Requirements

7+ years of outside enterprise Contact Center software or CRM sales experience
Be able to work independently and as part of a team in a fast pace, rapid change environment
Experience selling at the C-level
Proven track record of sales excellence
A proven sales hunter and closer
Superior professional presence and business acumen

💡 Responsibilities

Create and drive revenue within a specified region or list of named accounts
Generate business opportunities through professional networking and cold-calling
Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
Meet and exceed all quarterly and annual sales quotas
Own the sales cycle from lead generation to closure
Develop business plan and present the business plan during quarterly review sessions
Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
Self-generate leads from a personal connections, referral partners, and regional networking events
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Business DevelopmentSalesforceRESTful APIsNetworkingAccount ManagementNegotiation skillsClient relationship managementSales experienceLead GenerationStrategic thinkingCRM

Posted 9 days ago

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🔥 Enterprise Sales Director - Northeast

Posted 9 days ago

📍 Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, New York, New Jersey, Pennsylvania, New England, Connecticut

💸 106800.0 - 264700.0 USD per year

🔍 Contact Center Software

🔧 Requirements

5+ years of outside enterprise software sales experience
Be able to work independently and as part of a team in a fast pace, rapid change environment
Experience selling at the C-level
Proven track record of sales excellence
A proven sales hunter and closer
Superior professional presence and business acumen

💡 Responsibilities

Create and drive revenue within a specified region or list of named accounts
Generate business opportunities through professional networking and cold-calling
Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
Meet and exceed all quarterly and annual sales quotas
Own the sales cycle from lead generation to closure
Develop business plan and present the business plan during quarterly review sessions
Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
Self-generate leads from a personal connections, referral partners, and regional networking events
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

SalesforceRESTful APIsAccount ManagementClient relationship managementSales experienceLead GenerationCRM

Posted 9 days ago

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🔥 Cloud Engineer - Contractor

Posted 13 days ago

🧭 Contract

🔍 Cloud Contact Center Software

🔧 Requirements

5+ years of software development/production operations experience
Good understanding of the nature of distributed systems and cloud providers
A strong sense of emotional intelligence while leading teams with a diverse audience
Knowledgeable in UNIX Operating System fundamentals
Understanding of docker containerization and orchestration basics
Familiar with network programming concepts and protocols
At ease with at least one scripting language
Strong communicaton skills, verbal and written; including spotting the typo on this line.

💡 Responsibilities

driving cross-functional teams to resolve incidents
providing technical recommendations for reliability improvements
developing tooling improvements for our own team’s automation

Posted 13 days ago

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🔥 Enterprise Solution Consultant (AI & WEM SME)

Posted 14 days ago

📍 United States

💸 88100.0 - 211000.0 USD per year

🔍 Contact Center Software

🔧 Requirements

Moderate technical knowledge of, and experience with, Voice and Digital AI products like Chatbots, Interactive Voice Assistants (IVA), Interactive Voice Response (IVR)
Moderate Contact Center industry experience
Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
Enterprise architecture design
CX Industry Application of: Generative AI, Prompt Engineering, Machine Learning, LLMs, UCaaS, Workforce Engagement Management, Contact Center Operations, Contact Center Reporting, Knowledge Management, Workflow Automation, Biometrics, HIPAA, PCI, Conversation Design

💡 Responsibilities

Partner with direct and indirect sales teams to acquire new Five9 customers
Translate customer business needs/outcomes to technical solutions
Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
Engage in solution discovery and design, with a focus on integrating Five9 technology into an organization’s existing infrastructure
Educate, enable, and empower Five9 direct and indirect technical sellers
Deliver customized solution demonstrations
Remain up to date on the latest technologies related to Contact Center and conversational AI
Answer customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
Effectively communicate Solutions Consulting plans, progress, and status to both internal and customer organizations
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
Develop materials in-line with specific sales and/or services opportunity requirements
Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
Establish and maintain lines of communication with internal stakeholders on key initiatives
Work with Marketing and Product Managers to define new products and provide insight from the field back to these groups
Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office

AWSSQLArtificial IntelligenceCloud ComputingMachine LearningREST APIJSON

Posted 14 days ago

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🔥 Channel Sales Manager - Commercial & Mid-Market

Posted 14 days ago

💸 70400.0 - 169300.0 USD per year

🔍 Software Sales

🔧 Requirements

4+ years of experience in software sales, partner development, or business development within a cloud-based environment
Emphasis on software sales
A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes
Strong operational and analytical skills
Ability to describe trends and provide insight from KPI’s
Strong strategic thinking with a penchant for action and results
Excellent project management and creative problem solving skills
Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
Bachelor’s degree or equivalent years of relevant work experience

💡 Responsibilities

Manage the sale of Five9 products and services through named national (potentially global) partners
Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines
Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents
Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams
Drive global sales results and pipeline development within key national (global) partners
Drive partner enablement throughout the entire customer journey lifecycle
Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities
Help expand the partner community within the Americas to accelerate growth, by recruiting and gaining commitment of national partners
Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers
Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions
Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally
Develop Partner Training and Enablement program and certification
Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines
Structure and negotiate partnership agreements that lead to incremental value and capabilities
Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies

Posted 14 days ago

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🔥 Mid-Market Customer Success Manager

Posted 16 days ago

📍 United States

🧭 Full-Time

💸 81200.0 - 157400.0 USD per year

🔍 SaaS

🔧 Requirements

Bachelor's degree in a related field or 5 years of equivalent work experience
Proven experience in customer success, account management, or a related role
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Must be self-directed and self-motivated
Proven ability to manage multiple projects at a time while paying strict attention to details
Ability to work in a fast-paced and dynamic environment
Familiarity with contact center technology and the SaaS industry is a plus
CRM and customer success management software experience is preferred

💡 Responsibilities

Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients
Collaborate with customers to define and track key performance metrics and ensure they are meeting their objectives
Provide regular updates, reporting, and quarterly business reviews to customers and Five9 leadership on customer success and engagement
Identify and address any potential issues or risks that may impact customer satisfaction or retention

Communication SkillsAnalytical SkillsCustomer serviceProblem-solving skillsAccount ManagementCross-functional collaborationRelationship managementCRMCustomer SuccessSaaS

Posted 16 days ago

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🔥 Enterprise Sales Director - Mid-Atlantic

Posted 19 days ago

🧭 Full-Time

💸 106800.0 - 264700.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years of outside enterprise software sales experience
Be able to work independently and as part of a team in a fast pace, rapid change environment
Experience selling at the C-level
Proven track record of sales excellence
A proven sales hunter and closer
Superior professional presence and business acumen

💡 Responsibilities

Create and drive revenue within a specified region or list of named accounts
Generate business opportunities through professional networking and cold-calling
Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
Meet and exceed all quarterly and annual sales quotas
Own the sales cycle from lead generation to closure
Develop business plan and present the business plan during quarterly review sessions
Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
Self-generate leads from a personal connections, referral partners, and regional networking events
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Posted 19 days ago

Apply

🔥 Solution Consultant - AI Solutions

Posted 20 days ago

📍 United States

💸 88100.0 - 211000.0 USD per year

🔍 Contact Center

🔧 Requirements

Moderate technical knowledge of, and experience with, Voice and Digital AI products like Chatbots, Interactive Voice Assistants (IVA), Interactive Voice Response (IVR)
Moderate Contact Center industry experience
Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
Enterprise architecture design

💡 Responsibilities

Partner with direct and indirect sales teams to acquire new Five9 customers
Translate customer business needs/outcomes to technical solutions
Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
Engage in solution discovery and design, with a focus on integrating Five9 technology into an organization’s existing infrastructure
Educate, enable, and empower Five9 direct and indirect technical sellers
Deliver customized solution demonstrations
Remain up to date on latest technologies related to Contact Center and conversational AI
Answer customer initiated Requests for Proposal (RFP) and Requests for Information (RFI)
Effectively communicate Solutions Consulting plans, progress, and status to both internal and customer organizations
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
Develop materials in-line with specific sales and/or services opportunity requirements
Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
Establish and maintain lines of communication with internal stakeholders on key initiatives
Work with Marketing and Product Managers to define new products and provide insight from the field back to these groups
Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office

Artificial IntelligenceData AnalysisMachine LearningAPI testingREST API

Posted 20 days ago

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🔥 Senior Software Engineer (Healthcare Vertical Integration = Acqueon) - Contractor

Posted 26 days ago

🧭 Contract

🔍 Software Development

🔧 Requirements

Strong experience in JavaScript (React, Node.js, Angular) for front-end development and Java/J2EE (Servlets, JSP, Spring, Hibernate, etc.) for back-end services.
Solid understanding of Microservices architecture and hands-on experience developing and deploying microservices.
Experience with integration technologies like RESTful APIs, SOAP, JSON, XML, and working with Web Services.
Proficiency with CI/CD pipelines, version control (Git), collaboration tools like JIRA/Confluence and cloud platforms like AWS or GCP.

💡 Responsibilities

Design, develop, and maintain both front-end and back-end components for telephony integration within Epic EHR systems.
Build user-friendly interfaces for healthcare providers to interact with telephony features directly within the Epic platform.
Develop microservices and APIs to facilitate smooth data exchange between Five9 telephony and Epic EHR systems.
Integrate voice, chat, and other telephony communication features to enhance healthcare workflows.
Work closely with cross-functional teams, including product managers, healthcare experts, and other developers to understand business requirements and deliver solutions that meet customer needs.
Participate in sprint planning, code reviews, and provide feedback during agile cycles.
Write unit tests, integration tests, and perform troubleshooting to ensure the reliability of integrations.
Optimize application performance to handle large-scale data loads and high concurrency typical of healthcare environments.
Troubleshoot and resolve issues across the full stack (front-end, back-end, database, telephony integration).
Create comprehensive technical documentation for system design, API usage, and integration points
Provide technical support and training to end-users as needed.
Stay updated with the latest advancements in the technology, design principles, coding standards, and healthcare solutions.

Posted 26 days ago

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