Five9

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service.

1001-5000 employees

Founded 2001

$747.5M post ipo debt

Customer Service

Public Company

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Customer Service SaaS Call Center Sales Enterprise Software

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions41

This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.Full-TimeCloud Contact CenterPosted

Product Management Director – Workforce Engagement

Define and drive the end-to-end product vision and strategy for Five9's Workforce Engagement portfolio.
Own the product roadmap across QM and WFM, balancing innovation with customer needs.
Design and oversee the development of AI-driven Quality Management capabilities and autonomous AI agents.
Design and oversee the development of core WFM capabilities including forecasting and scheduling.
Drive forward deployment engagements with enterprise customers to optimize AI agent performance.
Develop product positioning, packaging, and pricing strategies.
Lead beta programs and customer pilots.
Mentor and influence associate product managers and cross-functional peers.

Product Management

Showing 1 of 41 positions

About Five9

Five9 pioneered cloud contact center software, transforming how businesses engage customers. You will contribute to a platform facilitating three billion annual interactions. This intelligent CX platform boosts agent productivity and elevates customer experiences. Join a company that helps thousands of organizations worldwide. You will solve complex challenges for mid-market to enterprise clients. Five9 offers innovative solutions across diverse industries. We provide reliable, secure, and scalable cloud solutions.

How We Work

Our culture embraces diversity and empowers you to be your authentic self. We operate with a strong team-first mentality. We foster an inclusive environment, valuing varied backgrounds and skills. Many roles offer full remote flexibility, especially outside our San Ramon, CA hub. If you are within 50 miles of San Ramon, we adopt a hybrid model. You'll join us in the office three days a week. Our values drive innovation, growth, and a supportive journey together.

Engineering at Five9

You will build and maintain critical cloud infrastructure, processing millions of customer interactions. Our technical environment includes Kubernetes on baremetal and hypervisor platforms. We leverage OpenStack, KVM hypervisors, and advanced Linux systems. You will craft Infrastructure-as-Code using Terraform, Ansible, and Python. We continually optimize for performance, scalability, and reliability. You will work with cutting-edge technologies. These include VoIP/SIP, Ribbon SBCs, and Verint WEM solutions.

Why Join Us

Shape the future of customer experience for thousands of global enterprises.
Work with innovative cloud contact center and AI technologies.
Contribute to a company with strong values and an inclusive, supportive culture.
Enjoy remote work flexibility or a balanced hybrid model.
Access comprehensive benefits, including employee stock purchase and parental leave.

Benefits & Perks

Health, dental, and vision coverage (100% employee portion covered)
Short & Long-Term Disability and Basic Life Insurance
401k savings plan with employer matching
Access to an innovative mental health support platform
Generous employee stock purchase plan
Paid Time Off, company-paid holidays, paid volunteer hours
12 weeks paid parental leave
Annual performance bonus, stock, and/or other incentive compensation plans

Tech Stack

mobilewidgets

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