Five9

👥 1001-5000💰 $747,500,000 Post-IPO Debt about 1 year ago🫂 Last layoff 9 months agoCustomer Service SaaS Call Center Sales Enterprise Software📈 Public Company

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Five9 is a leading provider of cloud-based contact center software that empowers businesses to enhance customer engagement and improve operational efficiency.

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Jobs at this company:

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🔥 Technical Account Manager

Posted about 20 hours ago

📍 United States

💸 80000.0 - 129300.0 USD per year

🔍 Contact Center Software

🔧 Requirements

4+ years of contact center operations or related technology experience, with a minimum of 2+ years in implementation/consulting services, technical support, and/or sales engineering.
Strong skills in project management, client relationship management, and technical expertise.
Contact Center industry experience.
Strong practical understanding of VoIP applications and its principles.
Strong knowledge of PBX, ACD, CTI, IVR and other contact center related technology.
Well-versed in Salesforce CRM.
Outstanding customer facing verbal and written communication skills.
Excellent time management skills including the ability to manage multiple client implementations and project activities simultaneously.
Willingness to travel occasionally to customer sites.
B.A./B.S. or equivalent experience.

💡 Responsibilities

Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services.
Effectively communicate project plans, progress and status both internally and to Customer organization.
Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers’ business objectives.
Analyze, support and provide consultative best practices for the Five9 call center software solution in a wide array of configurations and customer environments both remotely and on-site.
Partner with Customers to optimize the Five9 call center software solution.
Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers.
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
Develop materials in-line with the specific sales and/or services opportunity requirements.

Project ManagementSalesforceCommunication SkillsCustomer serviceAgile methodologiesRESTful APIsPresentation skillsTime ManagementAccount ManagementClient relationship managementTechnical supportCRMCustomer SuccessSaaS

Posted about 20 hours ago

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🔥 Partner Solution Consultant

Posted 3 days ago

📍 United States

💸 93900.0 - 145500.0 USD per year

🔍 Contact Center

🔧 Requirements

Prior experience as in a Contact Center environment
Deep technical understanding of Contact Center functionality
Extensive on-site and web-based presentation experience and skills
Outstanding written, pictural, and oral presentation skills
Proven record of successful demonstrations and presentations to close deals
Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers

💡 Responsibilities

Support Five9’s Partner ecosystem of Channel Partners to include Resellers, Technology Solution Brokers, Referral Partners, Distributors, Service Providers, and customers.
Identify and pursue business opportunities in a consultative manner
Lead technical discussions, product demonstrations, recommend solutions, and discovery sessions focused on aligning the Five9 product line to partner and/or customer requirements
Effectively communicate plans, track progress and status to both internal and partner organizations
Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the organization
Establish and maintain lines of communication with internal stakeholders on key initiatives
Work with Marketing and Product Managers to define new products and solution requirements to enhance and augment our current technology platform.
Help design and deliver a technical sales roadmap for partner growth in the Five9 Community
Assist partners in developing technical sales plans that have Five9 technology at the core

Cloud ComputingCommunication SkillsCustomer serviceRESTful APIsPresentation skillsExcellent communication skillsProblem-solving skillsAccount ManagementRelationship managementSales experienceTechnical supportCRMCustomer Success

Posted 3 days ago

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🔥 Business Consultant - CX Advisory Team

Posted 3 days ago

💸 108500.0 - 168200.0 USD per year

🔍 Software Development

🔧 Requirements

Practical experience and leadership in contact center operations, and/or technical management.
Understanding and subject matter expertise in any of the following is preferred: operations, agent experience, service delivery best practices, workforce management, use of AI and automation, premise to cloud migration and/or performance optimization.
Working knowledge of voice (IVA) and digital (DVA) automation.
Prior consulting experience strongly preferred.

💡 Responsibilities

Support the continued development of the CX Advisory practice.
Collaborate closely with Five9 GTM Strategy, Sales, Customer Success, and Services teams.
Engage with business executives, decision-makers, and key influencers.
Lead strategic, consultative engagements.
Build and maintain strong relationships across customer organizations.
Serve as a liaison across internal Five9 stakeholders.
Partner with cross-functional teams.
Develop and support impact realization plans.

Posted 3 days ago

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🔥 Senior Channel Sales Manager - Pacific

Posted 10 days ago

🧭 Full-Time

💸 90800.0 - 140800.0 USD per year

🔍 Software sales

🔧 Requirements

7+ years of experience in software sales, partner development, or business development within a cloud-based environment.
Emphasis on software sales.
A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes.
Strong operational and analytical skills
Ability to describe trends and provide insight from KPI’s
Strong strategic thinking with a penchant for action and results; Excellent project management and creative problem solving skills
Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
Bachelor’s degree or equivalent years of relevant work experience

💡 Responsibilities

Manage the sale of Five9 products and services through named national (potentially global) partners
Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines.
Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents.
Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams
Drive global sales results and pipeline development within key national (global) partners
Drive partner enablement throughout the entire customer journey lifecycle Key
Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities.
Help expand the partner community within the Americas to accelerate growth, by recruiting and gaining commitment of national partners
Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers.
Establish engagement models for ISV’s and development partners – in conjunction with strategic partner offerings
Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions.
Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally.
Develop Partner Training and Enablement program and certification
Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines
Structure and negotiate partnership agreements that lead to incremental value and capabilities.
Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies.

Posted 10 days ago

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🔥 Senior GL Accountant

Posted 22 days ago

🔍 Software Development

🔧 Requirements

Bachelor’s degree or higher in Accounting or Finance.
5 years of General Ledger experience.
Strong understanding of international accounting, intercompany reconciliation, and foreign exchange required.
Strong understanding of accounting operations and close procedures.
NetSuite experience highly desirable.
Proficiency with Microsoft Office, advanced Excel a plus (v-lookups, pivot tables).

💡 Responsibilities

Responsible for certain month-end close, reconciliation and reporting procedures.
Review and prepare monthly close packages for foreign subsidiaries.
Prepare monthly Cost Plus JEs, funding, and cash projections.
Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets, prepaids, payroll, and certain accruals.
Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).
Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain operating accounts.
Review daily bank activities and prepare JEs for bank reconciliations.
Assist on quarterly reviews and year-end audit procedures with external auditors.
Assist with SOX controls and facilitate PBCs for external and internal auditors.
Prepare monthly BS & P/L Fluxes.
Assist with technical accounting, as needed.
Perform additional tasks as requested.
Interfaces with other departments to determine the monthly accruals and other monthly journal entries, especially relating to closing activities.
Communicate with the employee population regarding relevant accounting issues.
Identify opportunities and implement process improvements to increase efficiency and quality continuously.

Posted 22 days ago

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🔥 Senior Manager, Field Marketing - Enterprise

Posted about 1 month ago

📍 United States, Canada

💸 101500.0 - 251000.0 USD per year

🔍 B2B software technology

🔧 Requirements

7+ years of experience in field marketing/demand generation in B2B software technology space.
Experience creating and deploying account based marketing strategies that engage and convert enterprise accounts.
Proven experience delivering, accelerating, and expanding sales pipeline targets through regional marketing while maintaining acceptable acquisition costs and managing multimillion-dollar budgets.
Proven experience creating and delivering effective, multifaceted ABM that produces results; including tactics across a wide array of marketing channels including events, email, digital, paid social & display, web personalization, chat, direct mail, webinars, and content syndication.
Strong knowledge of Salesforce, 6Sense, Marketo, Asana and other Martech is required.

💡 Responsibilities

Drive a strong, customer-centric and acquisition centric approach collaborating with sales, customer success, account management, channel, and marketing team to align a strong field and install base marketing plan to meet net new demand goals, customer growth and net revenue retention goals.
Responsible for coordinating and setting marketing direction with input from direct sales, channel sales, and other key internal stakeholders in the Enterprise NA & Canada segments.
Develop and drive innovative integrated marketing strategies, digital and physical, to meet and exceed marketing and sales objectives, leveraging a mix of events, digital, and white-glove experiences.
Leverage ABM tools and tactics to create and measure the success of ABM programs including engagement with target accounts and their impact on pipeline.
Manage program budgets, expenses and provide guidance to Specialist
Partner with our enterprise business development team to optimize lead volume, quality and orchestration with the goal of generating high-quality sales opportunities.
Effectively manage detailed monthly, quarterly and annual budgeting and forecasting as part of an integrated Demand Generation marketing budget and plan.
Manage 3rd-party vendors and agencies by holding them accountable for outstanding performance, attention to detail, and value for Five9.
Track success criteria and performance metrics. Identifies and aligns others on growth priorities and key performances indicators (KPIs) that will help deliver, accelerate and expand sales pipeline. Partner with marketing operations to define and collect performance metrics, monitor, and report on progress.

SalesforceCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationCross-functional collaborationSales experienceMarketingLead GenerationStrategic thinkingDigital MarketingCRMData analyticsCustomer SuccessBudget management

Posted about 1 month ago

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🔥 Payroll Analyst

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 52900.0 - 123400.0 USD per year

🔍 Finance

🔧 Requirements

UKG (Ultimate Software) and Papaya Global experience is highly preferred
Experience with processing all types of stock transactions, and an understanding of the tax implications of each type (i.e. NQSO, ISO, RSU, ESPP)
Associate or Bachelor’s Degree in Accounting, Finance or related field preferred; CPP designation a plus
3+ years’ payroll administration experience in a public company is preferred but not mandatory
Deep understanding of applicable Federal, State, and local payroll and related tax laws, regulations, and statutes
Strong knowledge of internal controls, SOX documentation and control testing experience a plus
Intermediate Microsoft Office skills required in Excel, Word and Outlook
Strong organizational and time management skills
Ability to work independently in a fast-paced dynamic environment
Excellent organization skills; ability to handle multiple priorities within deadlines
Excellent verbal & written communication and listening skills
Exceptional attention to detail

💡 Responsibilities

Maintain payroll information by collecting, calculating and entering data
Own the preparation and processing of US and Canadian payroll using UKG, including validation of all inputs, generation of W-2s and T4s, and RL1s.
Assist with international payroll inputs and auditing utilizing Papaya Global
Maintain non-exempt payroll time management system in UKG
Responsible for executing any incoming garnishment activities
Assist in the reconciliation process of earnings and tax data per pay period for quarter end analysis
Maintain payroll metrics
Assist in updating contribution reports for 401k and ESPP for reconciliation
Prepare reports by compiling summaries of earnings, taxes, deductions, and taxable or non-taxable wages
Respond to SSA or other federal, state, and local agency inquires
Generate and balance payroll journal entries and load to GL
Maintain employee PTO reporting system internationally for salary employees, reconcile and include such data in each payroll
Maintain compliance with all federal, state and local payroll tax laws
Maintain compliance with accounting policies, procedures and SOX controls for payroll
Respond to employee inquiries and requests regarding payroll matters
Other accounting/finance responsibilities as needed

Microsoft ExcelAccountingAttention to detailOrganizational skillsTime ManagementComplianceReportingBudgetingData entryFinancial analysis

Posted about 1 month ago

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🔥 Regional Director, Sales

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 121100.0 - 309200.0 USD per year

🔍 Software Development

🔧 Requirements

Bachelor's Degree required Successful track record in a high volume transaction sales environment with success in leading and closing at least 10 deals per year
Excellent C-level communication skills
Minimum of 5 years enterprise software sales experience successfully selling solutions at the C-level with 3+ years of direct sales management experience
Experience managing and building a team of successful SaaS and/or Cloud sales professionals
Proven leadership ability to influence, develop and empower team members to achieve objectives with a team approach
Total comfort demonstrating SaaS/cloud-based software and discussing it with customers
Strong track record of exceeding company sales quotas in a complex sales environment
Proven expertise with teaching, coaching and training sales methodologies
Strong written, verbal, presentation and organizational skills required

💡 Responsibilities

Guide and manage the activities of the Account Directors to ensure company revenue goals and objectives are exceeded.
Ensure each team member is prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and moving opportunities towards a win.
Prepare, Coach, & Support the sales team by phone and on-site in their sales meetings with customers.
Manage the closing of current-quarter deals while nurturing longer-term opportunities.
Coordinate and manage weekly one-on-one meetings with team.
Conduct meetings and training sessions to ensure ongoing improvement and best-practice sharing amongst the team.
Attract, hire, onboard train, and retain top sales talent; managing attrition.
Display a thorough understanding of business needs and revenue potential for accounts.
Work with team members individually for ongoing development while always promoting a healthy team environment.
Prepare Account Directors and yourself for Quarterly Business Reviews.
Other duties as assigned by leadership team

LeadershipPeople ManagementSalesforceStrategyCommunication SkillsMentoringPresentation skillsCoachingAccount ManagementNegotiation skillsTrainingClient relationship managementSales experienceTeam managementStrategic thinkingCRMSaaSBudget management

Posted about 1 month ago

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🔥 GL Accountant

Posted about 1 month ago

🔍 Software Development

🔧 Requirements

Bachelor’s degree or higher in Accounting or Finance.
3 to 5 years of Accounting experience.
Strong understanding of accounting operations and close procedures.
NetSuite experience is highly desirable.
Highly detail oriented and organized in work.
Ability to meet assigned deadlines.
Excellent communication and interpersonal skills with a customer service focus.
Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results.
Proficiency with Microsoft Office, advanced Excel a plus (V-lookups, pivot tables, etc.)
Public accounting experience desirable.
Amenable to work in US time or night shift schedule.

💡 Responsibilities

Responsible for certain month-end close, reconciliation and reporting procedures.
Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets, prepaids, payroll, and certain accruals.
Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).
Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain operating accounts.
Review daily bank activities and assist the GL team with bank reconciliations.
Assist on quarterly reviews and year-end audit procedures with external auditors.
Assist with SOX controls and facilitate PBCs for external and internal auditors.
Assist with technical accounting, as needed.
Perform additional tasks as requested.
Interfaces with other departments to determine the monthly accruals and other monthly journal entries, especially relating to closing activities. Communicate with the employee population regarding relevant accounting issues.
Review and prepare international month close packages for foreign subsidiaries.
Identify opportunities and implement process improvements to increase efficiency and quality continuously.

Posted about 1 month ago

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🔥 Partner Development Director

Posted about 2 months ago

🧭 Full-Time

💸 123300.0 - 191200.0 USD per year

🔍 Cloud Contact Center

🔧 Requirements

10+ years of experience in software sales, partner development, or business development within cloud-based Customer Experience solutions.
Proven ability to establish, maintain, and grow strategic partnerships, with a strong emphasis on sales execution.
Strong operational, analytical, and strategic planning skills to drive business outcomes.
Exceptional communication, negotiation, and project management abilities.
Bachelor's degree or equivalent experience.

💡 Responsibilities

Lead the Five9 Strategic Global Partner Program, managing the sale of Five9 products and services through key partners.
Develop and execute a scalable business plan to expand the partner ecosystem across multiple disciplines.
Drive partner enablement throughout the customer journey, fostering strong relationships with distributors, resellers, and agents.
Establish Five9’s customer experience solutions as the preferred choice within partner portfolios.
Oversee global sales performance and pipeline development with major strategic partners, particularly IBM.
Identify, recruit, and expand high-value strategic partner relationships to accelerate growth.
Align closely with Five9 Sales and Channel teams to enhance partner engagement and elevate visibility.
Develop and implement partner training, enablement, and certification programs to drive adoption and sales success.
Structure and negotiate partnership agreements that create mutual value and business growth.
Define engagement models for ISVs and development partners to integrate with strategic offerings.

Posted about 2 months ago

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