Five9

👥 1001-5000💰 $747,500,000 Post-IPO Debt 12 months ago🫂 Last layoff 6 months agoCustomer Service SaaS Call Center Sales Enterprise Software📈 Public Company

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Five9 is a leading provider of cloud-based contact center software that empowers businesses to enhance customer engagement and improve operational efficiency.

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Jobs at this company:

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🔥 Account Strategy Director – Net New

Posted 4 days ago

📍 United States, Canada

🧭 Full-Time

💸 160400.0 - 264700.0 USD per year

🔍 SaaS, Technology

🔧 Requirements

8+ years of experience in Account Strategy or Enterprise Sales
Proven success in managing high-value B2B accounts
Knowledge of Winning by Design methodologies
Proficiency in CRM tools and analytics

💡 Responsibilities

Partner with Regional Vice Presidents to define and execute account strategies
Conduct in-depth research for value propositions targeting key decision-makers
Lead opportunity planning and management through all stages of the sales cycle
Monitor pipeline and key performance indicators

Cross-functional collaborationCRM

Posted 4 days ago

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🔥 Account Strategy Director – Account Management

Posted 4 days ago

💸 160400.0 - 264700.0 USD per year

🔍 SaaS or technology

🔧 Requirements

8+ years of experience in Account Strategy, Enterprise Sales, Customer Success or Strategic Account Management, preferably within SaaS or technology sectors.
Proven success in managing high-value B2B accounts and driving revenue growth through tailored sales strategies.
Experience collaborating across departments (Sales, Marketing, Product, and Services) to execute strategic plans.
Knowledge of Winning by Design methodologies and experience implementing structured frameworks for growth.
Proficiency in CRM tools, analytics, and developing actionable insights for continuous improvement.

💡 Responsibilities

Partner with Regional Vice Presidents of Majors and Enterprise Sales (RVPs) of Account Management to define and execute account-specific strategies that address customer goals and business outcomes.
Conduct in-depth research to tailor custom value propositions, presentations, and business cases targeting key decision-makers within high-value accounts.
Align internal teams (Sales Impact, Solution Consultants, Professional Services, Marketing, and CX Advisory) to deliver holistic solutions.

Posted 4 days ago

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🔥 AI Trainer

Posted 8 days ago

📍 United States

🧭 Full-Time

💸 86500.0 - 130000.0 USD per year

🔍 Cloud Contact Center Software

🔧 Requirements

Bachelor’s degree in Linguistics or related field
2+ years of related experience
Proficiency in English communication
Experience with Python and/or command line
Knowledge of NLP concepts
Experience with Dialog Flow preferred
Attention to detail

💡 Responsibilities

Deliver high-quality labelled data
Provide consulting services on voice and text applications
Analyze conversations and implement learnings
Manage the annotation lifecycle with vendors
Collaborate with Data Scientists and implementation Engineers

Python

Posted 8 days ago

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🔥 Technical Writer

Posted 13 days ago

📍 United States, Canada

🧭 Full-Time

🔍 Cloud Contact Center Software

🔧 Requirements

3 years of experience in technical documentation
Experience with JIRA and Confluence
Familiarity with AWS and GCP
Proven ability to explain technical ideas
Basic understanding of ITIL concepts

💡 Responsibilities

Plan, create, organize, and maintain technical documentation
Edit and proofread documents
Create runbooks for internal teams
Develop user and admin guides
Organize content for easy maintenance

AWSGCPJiraDocumentationEditingConfluence

Posted 13 days ago

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🔥 RVP, Sales

Posted 13 days ago

📍 United States

💸 145500.0 - 382400.0 USD per year

🔍 Cloud contact center software

🔧 Requirements

8+ years of enterprise software sales experience successfully selling solutions at the C-level.
5+ years of direct sales management experience.
Successful track record in a high volume transaction sales environment and longer term strategic sales.
Experience managing and building a team of successful SaaS and/or Cloud sales professionals.
Total comfort demonstrating SaaS/cloud-based software and discussing it with prospects.
Excellent C-level communication skills.

💡 Responsibilities

Guide and manage activities of the Enterprise Sales Directors to ensure company revenue goals are exceeded.
Ensure each team member is prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and moving opportunities towards a win.
Prepare, coach, and support the sales team by phone and on-site interactions in their sales meetings with prospects.
Encourage and participate regularly with on-site customer meetings, including at least two meetings per month with each team member.
Provide accurate forecasting in Salesforce.com including deals in commit, upside, and pipeline.
Develop and execute a business plan to expand business into new accounts.

SalesforceCoachingRelationship buildingSaaS

Posted 13 days ago

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🔥 Associate Observability Engineer (Site Reliability Engineer)

Posted 16 days ago

📍 United States, Canada

🧭 Contract

🔍 Cloud Contact Center Software

🔧 Requirements

1-2 years experience with GCP and AWS
1-2 years experience with Linux (CentOS / Ubuntu)
1-2 years experience with networking concepts
Familiarity with observability tools like Grafana and Splunk

💡 Responsibilities

Tier 1 maintenance of Observability Tools
Provisioning of Users
Troubleshooting server crashes
Support developers with application server maintenance

AWSDockerElasticSearchGCPKubernetesGrafanaPrometheusLinux

Posted 16 days ago

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🔥 Security Awareness Analyst (Infographic & Engagement Specialist) - Contractor

Posted 21 days ago

📍 United States

🧭 Contract

🔍 Cloud Contact Center Software

🔧 Requirements

Bachelor’s Degree in Graphic Design, Communications, Marketing, or related field.
Willingness to learn cybersecurity concepts.
Proficiency in design tools e.g., Adobe Creative Suite.
Strong communication skills in conveying complex topics simply.
Organizational abilities for managing multiple projects and events.

💡 Responsibilities

Create infographics and digital content for security campaigns.
Host cybersecurity orientations for new employees.
Organize security awareness events and gamify training activities.
Manage internal communication channels and social media engagement.
Oversee the simulated phishing program and report on key metrics.
Integrate security training during mergers and acquisitions.

Project ManagementAdobe Creative SuiteGraphic DesignContent creationCommunication Skills

Posted 21 days ago

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🔥 Strategic Sales Director

Posted 22 days ago

📍 USA

🧭 Full-Time

💸 125900.0 - 321100.0 USD per year

🔍 Cloud contact center software

🔧 Requirements

10+ years of outside enterprise software sales experience in the contact center space.
Superior active listening skills and excellent objection handling abilities.
Strong collaboration and time-management skills.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Experience selling at the C-level with a proven track record of sales excellence.

💡 Responsibilities

Create and drive revenue within a specified region or list of named accounts.
Generate business opportunities through professional networking and cold-calling.
Meet and exceed all quarterly and annual sales quotas.
Own the sales cycle from lead generation to closure.
Establish yourself as a ‘Trusted Advisor’ to the prospect or customer.
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

SalesforceStrategic ManagementAccount ManagementSales experienceLead Generation

Posted 22 days ago

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🔥 Enterprise Sales Director - Colorado

Posted 29 days ago

📍 United States

🧭 Full-Time

💸 88100.0 - 211000.0 USD per year

🔍 Cloud contact center software

🔧 Requirements

5+ years of outside enterprise software sales experience.
Ability to work independently and as part of a team in a fast-paced, rapidly changing environment.
Experience selling at the C-level.
Proven track record of sales excellence.
A proven sales hunter and closer.
Superior professional presence and business acumen.

💡 Responsibilities

Create and drive revenue within a specified region or list of named accounts.
Generate business opportunities through professional networking and cold-calling.
Drive brand awareness, campaigns, and lead generation via networking.
Meet and exceed all quarterly and annual sales quotas.
Own the sales cycle from lead generation to closure.
Develop business plan and present it during quarterly review sessions.
Maintain account and opportunity forecasting within internal systems.
Self-generate leads from personal connections, referral partners, and networking events.
Ensure 100% customer satisfaction and retention throughout the experience.

Business DevelopmentStrategic ManagementNegotiationAccount ManagementSales experienceLead GenerationCRM

Posted 29 days ago

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🔥 Installed Base Field Marketing Manager

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 66200.0 - 161900.0 USD per year

🔍 Cloud contact center software

🔧 Requirements

Bachelor’s degree in Marketing, Business, or related field.
5+ years of experience in B2B software field marketing, demand generation, or customer marketing.
Experience in creating and deploying account-based marketing strategies.
Proven record of expanding install base opportunities through regional marketing.
Experience managing multimillion-dollar marketing budgets.
Knowledge of Salesforce, 6Sense, Marketo, Asana and other marketing technologies.
Detail-oriented, organized, able to meet deadlines.
Enthusiastic team player with the ability to work independently.
Excellent communication and interpersonal skills.
Experience in building relationships with diverse internal and external stakeholders.

💡 Responsibilities

Responsible for coordinating installed base growth marketing direction with input from various internal stakeholders.
Drive a customer-centric approach in alignment with growth and retention goals.
Develop integrated marketing strategies leveraging events, digital efforts, and personalized marketing.
Utilize ABM tools to measure program success and expand customer engagement.
Partner with account directors to generate expansion opportunities.
Manage detailed budgeting and forecasting for demand generation.
Oversee third-party vendors to ensure performance and value.
Track success criteria and KPIs for upsell/cross-sell opportunities.

SalesforceBudgeting

Posted about 1 month ago

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