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Business Consultant - CX Advisory Team

Posted 3 days agoViewed

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💎 Seniority level: Senior, 8+ Years Preferred

💸 Salary: 108500.0 - 168200.0 USD per year

🔍 Industry: Software Development

🏢 Company: Five9👥 1001-5000💰 $747,500,000 Post-IPO Debt about 1 year ago🫂 Last layoff 9 months agoCustomer ServiceSaaSCall CenterSalesEnterprise Software

🗣️ Languages: English

⏳ Experience: 8+ Years Preferred

Requirements:
  • Practical experience and leadership in contact center operations, and/or technical management.
  • Understanding and subject matter expertise in any of the following is preferred: operations, agent experience, service delivery best practices, workforce management, use of AI and automation, premise to cloud migration and/or performance optimization.
  • Working knowledge of voice (IVA) and digital (DVA) automation.
  • Prior consulting experience strongly preferred.
Responsibilities:
  • Support the continued development of the CX Advisory practice.
  • Collaborate closely with Five9 GTM Strategy, Sales, Customer Success, and Services teams.
  • Engage with business executives, decision-makers, and key influencers.
  • Lead strategic, consultative engagements.
  • Build and maintain strong relationships across customer organizations.
  • Serve as a liaison across internal Five9 stakeholders.
  • Partner with cross-functional teams.
  • Develop and support impact realization plans.
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