- Lead and partner with Account Director to manage enterprise customers as their key strategic and technical contact.
- Mentor and coach Solutions Engineers, acting as an escalation point.
- Own and lead the full customer journey, from implementation to long-term success.
- Oversee complex technical actions including configuration, workflow design, and data migration.
- Lead customers in translating business processes into efficient Gatekeeper workflows.
- Act as a senior escalation point for technical support.
- Champion customer needs and provide feedback to the Product team.
- Drive strategy for customer health and usage, identifying optimization opportunities.
- Define and track key success metrics like Time to First Value (TTFV).
- Identify and surface expansion opportunities.
- Support the renewal process by preparing reviews and demonstrating long-term value.
- Stay at the forefront of product releases, best practices, and AI advancements.
LeadershipProject ManagementArtificial Intelligence+5 more