Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
Work together with various departments to address complex problems and escalate issues when necessary.
Conduct follow-ups with customers to ensure their concerns are resolved.
Perform troubleshooting using different diagnostic techniques.
Record and document repetitive issues to contribute to process improvement.
Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
Identify and execute initiatives to improve the overall customer experience.
TroubleshootingCustomer support
About Finyard
Finyard is a FinTech innovator, established in 2018 in Limassol, Cyprus, with a core mission to build and deploy modern software solutions for the financial sector. You'll find Finyard's advanced applications helping users around the world simplify transactions and manage their investments. Their product suite includes SaaS copy trading platforms, customizable trading platforms with real-time data, mobile apps for client management, and comprehensive back-office systems. Finyard aims to make a meaningful difference by promoting financial inclusivity and economic mobility through technology.
How We Work
At Finyard, a people-first culture prioritizes employees as their most valuable asset, recognizing and appreciating contributions and achievements. They cultivate an inclusive, democratic environment focused on professional growth, embracing diverse perspectives to drive innovation. Finyard empowers management to lead by inspiring teams with product vision and granting autonomy, rather than micromanaging. This approach fosters a collaborative atmosphere where ideas can thrive, and continuous feedback loops ensure everyone stays aligned.
Engineering at Finyard
Finyard focuses on harnessing cutting-edge technology to provide clients with a complete suite of software development services. This includes consulting, research, design, development, integration, and data migration. They specialize in creating innovative, bespoke SaaS solutions suitable for the modern and ever-changing finance and technology landscapes. The team consistently brings high-quality products to market by leveraging data analytics, market insights, and customer feedback for continuous innovation.
Why Join Us
Contribute to pioneering innovative FinTech solutions that empower users globally.
Work in a truly multicultural, globally connected team with diverse perspectives.
Benefit from a competitive salary, quarterly performance bonuses, and medical insurance.
Enjoy a 100% remote work environment with flexible policies for a better work-life balance.
Accelerate your career growth in the exciting FinTech industry with structured training and development opportunities.
Benefits & Perks
100% remote job.
Competitive salary.
Performance-based quarterly bonus.
Medical insurance after probation period.
Additional sick leaves every 6 months.
Birthday gifts.
Childbirth bonuses.
Yearly team building events.
Access to latest devices and technology.
Professional education access and continuous development opportunities.