Customer Service Representative
New
F
FinyardFinTech
100% remote job at any place you wish, Shifts are 2/2 4pm-4am GMTFull-TimeEntry
SalaryCompetitive salary based on your experience
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and oral English.
- Experience
- 1+ years
- Required Skills
- TroubleshootingCustomer support
Requirements
- 1+ years of online customer support experience.
- Experience in fintech (forex/crypto).
- Excellent written and oral English skills.
- Excellent interpersonal and communication skills.
- Ability to manage or navigate stressful situations.
- Experienced with using customer service software, tools and databases.
Responsibilities
- Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
- Work together with various departments to address complex problems and escalate issues when necessary.
- Conduct follow-ups with customers to ensure their concerns are resolved.
- Perform troubleshooting using different diagnostic techniques.
- Record and document repetitive issues to contribute to process improvement.
- Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
- Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
- Identify and execute initiatives to improve the overall customer experience.
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