Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a recruitment agency focused on connecting talent with opportunities, currently offering a remote customer support position for a major tech brand requiring Polish speaking candidates and providing paid relocation.

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๐Ÿ“ Greece, Czechia, Slovakia, Hungary

๐Ÿงญ Full-Time

๐Ÿ” Customer Service

  • Fluent in Czech, both written and spoken; proficiency in English is a requirement.
  • Strong communication and interpersonal skills, with a passion for customer service.
  • Ability to work effectively in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • Previous experience in customer service or a related field is preferred.
  • Familiarity with CRM systems and customer support tools is a plus.
  • A positive attitude, adaptability, and enthusiasm for working in a multicultural environment.

  • Provide excellent customer support to Czech-speaking clients through phone, email, and chat.
  • Handle customer inquiries and concerns efficiently, ensuring high levels of satisfaction.
  • Maintain an up-to-date knowledge of the company's products and services to assist customers effectively.
  • Document all customer interactions and resolutions in the companyโ€™s CRM system.
  • Collaborate with team members to share insights and improve customer service strategies.
  • Participate in training programs and team meetings to enhance skills and service knowledge.
  • Offer feedback and suggestions for process improvements to enhance customer experience.

Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communication

Posted 2024-11-20
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๐Ÿ“ Greece, Denmark, Germany, Sweden, Norway

๐Ÿ” Customer Service

  • Fluent in Danish, both written and spoken.
  • Proficient in English.
  • Excellent communication and customer service skills with a friendly attitude.
  • Ability to work independently and handle multiple tasks in a remote setting.
  • Strong problem-solving skills with attention to detail.
  • Prior experience in customer service or a related field is preferred.
  • Familiarity with CRM systems and remote communication tools.
  • A positive outlook, adaptability, and a willingness to embrace the Greek culture.

  • Deliver exceptional customer support to Danish-speaking clients through various communication platforms, including phone, email, and chat.
  • Address inquiries and resolve issues promptly to ensure a high level of customer satisfaction.
  • Stay informed about the latest products and services to provide accurate assistance to customers.
  • Document all customer interactions in the company's CRM system to maintain detailed records.
  • Collaborate with the team to enhance service quality and implement best practices.
  • Participate in training sessions and team meetings to improve skills and learn about new offerings.
  • Contribute ideas for continuous improvement in customer experience and service delivery.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-19
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๐Ÿ“ Greece, Slovenia, Croatia

๐Ÿ” Automotive

  • Fluency in German and English, both written and spoken.
  • A strong passion for the automotive industry with a good understanding of German car brands.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Previous experience in customer service or automotive sales is a plus.
  • Ability to work collaboratively in a team and adapt to a fast-paced environment.
  • Strong problem-solving skills to address customer inquiries swiftly and effectively.
  • Readiness to relocate to Greece with a positive attitude towards embracing new cultural experiences.

  • Serve as the primary point of contact for customers inquiring about products, services, and support related to the German car industry.
  • Provide exceptional service by addressing customer needs and resolving any issues that arise effectively.
  • Collaborate closely with internal teams to find solutions and support for customer inquiries.
  • Maintain expert knowledge of German automotive products and services to provide accurate information.
  • Document customer conversations in the CRM system for quality assurance and future reference.
  • Participate in team meetings to provide insights and contribute to process improvements.
  • Engage in ongoing professional development to enhance product knowledge and customer service skills.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-19
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๐Ÿ“ Greece, Germany, Austria, Switzerland

๐Ÿ” Customer Service

  • Fluent in German and English, with strong verbal and written communication skills.
  • Excellent customer service skills, with a friendly and approachable demeanor.
  • Ability to remain calm under pressure and resolve conflicts effectively.
  • Prior experience in customer service or emergency assistance is preferred.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Self-motivated and comfortable working independently in a remote work environment.
  • Flexibility to work various shifts, including weekends and evenings as needed.

  • Answer emergency calls from German-speaking customers and provide immediate, empathetic assistance.
  • Evaluate the nature of the emergency and coordinate with appropriate service teams for timely support.
  • Document all customer interactions in the company's CRM system, ensuring accurate records are maintained.
  • Deliver clear communication to clients, keeping them informed throughout the assistance process.
  • Collaborate with remote team members to share insights and improve service protocols.
  • Participate in regular training sessions to enhance your skills in customer service and emergency response.
  • Collect feedback from customers to contribute to service enhancements and quality assurance.

Communication SkillsCustomer serviceOrganizational skillsWritten communicationMultitasking

Posted 2024-11-16
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๐Ÿ“ Finland, Sweden, Norway, Greece

  • Fluent in Finnish, both written and spoken; proficiency in English is required.
  • Strong communication and customer service skills with a focus on customer satisfaction.
  • Ability to work independently and manage time effectively in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • Previous experience in customer service or a related field is an advantage.
  • Familiarity with CRM systems and customer support tools is a plus.
  • A positive attitude, adaptability, and a desire to immerse in a new cultural experience in Greece.

  • Offer excellent customer support to Finnish-speaking clients through various communication channels, including phone, email, and chat.
  • Address customer inquiries and resolve issues in a timely and professional manner.
  • Develop and maintain a comprehensive understanding of the companyโ€™s products and services to provide effective assistance.
  • Document customer interactions accurately within the companyโ€™s CRM system.
  • Collaborate with team members to enhance customer service practices and share insights for improvement.
  • Engage in regular training and development sessions to refine your skills.
  • Provide feedback and suggestions for improving customer interactions and operational efficiency.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-16
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