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Italian Speaking Customer Service for Online Retail Department

Posted 5 days agoViewed

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📍 Location: Greece, Italy

🏢 Company: Patrique Mercier Recruitment JP

🗣️ Languages: Italian, English

🪄 Skills: Customer serviceExcellent communication skillsFluency in EnglishCRM

Requirements:
  • Fluency in Italian and English, both written and spoken.
  • Excellent communication skills with a strong focus on customer satisfaction.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Friendly, proactive, and adaptable with great interpersonal skills.
  • Willingness to relocate to Greece and embrace a new lifestyle.
  • A real passion for helping customers and addressing their needs.
Responsibilities:
  • Deliver excellent customer service to Italian-speaking customers through phone, email, and chat.
  • Address customer inquiries and provide effective solutions to enhance their satisfaction.
  • Maintain thorough knowledge of our products and services to assist customers accurately.
  • Document all customer interactions clearly in the CRM system.
  • Collaborate with team members to improve service delivery and customer experiences.
  • Participate in training programs to enhance your product knowledge and service skills.
  • Provide insights and feedback to develop customer service practices further.
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