Slovak-speaking Tech Support in Big Tech company in Greece - Paid Relocation

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Requirements:

• Fluency in Slovak and English, both written and spoken.
• Exceptional communication skills with a strong emphasis on customer service.
• Previous experience in tech support or customer service preferred.
• Excellent problem-solving abilities with the capability to work under pressure.
• Strong team-oriented attitude and adaptability in a dynamic work environment.
• Willingness to relocate to Greece and immerse yourself in a new culture.
• A keen interest in technology and a commitment to helping customers succeed.

Responsibilities:

• Provide high-quality technical support to Slovak-speaking customers through phone, email, and chat.
• Identify and troubleshoot technical issues effectively, guiding customers to resolutions.
• Educate customers on product features and best practices to enhance their usage experience.
• Document all customer interactions and technical support processes accurately in the company database.
• Collaborate with colleagues to manage customer inquiries and escalate complex issues when necessary.
• Engage in continuous learning to stay updated on product developments and industry trends.
• Contribute to team goals by providing insights and feedback for improving service quality.