- Provide excellent customer service in Czech via phone, email, and chat for Booking.com related inquiries
- Assist customers with hotel bookings, cancellations, and modifications
- Resolve complaints and issues promptly and professionally
- Manage customer interactions accurately in CRM systems
- Collaborate with internal teams and hotel partners to ensure customer satisfaction
- Gather and relay customer feedback for continuous service improvement
- Stay updated on booking policies, promotions, and travel trends
Customer service