Mercier Consultancy

Mercier Consultancy - Making Connections - Delivering Results At Mercier Consultancy, we are more than just consultants—we are strategic partners in growth. With a legacy built on excellence, BPO, and corporate expansion, we specialize in helping businesses scale with precision and efficiency. Our expertise lies in connecting companies with top-tier talent, optimizing outsourcing solutions, and providing high-end strategies. We work with industries ranging from customer service and tech to aviation and luxury markets, ensuring that every client benefits from our tailored, results-driven approach. With a reputation for excellence, high earnings, and exclusive opportunities - we redefine what it means to be a consultancy. Whether you're a company looking for expert guidance or a recruiter aiming for unparalleled success, Mercier Consultancy is your gateway to the next level.

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📍 Belgium, Europe

🧭 Full-Time

🔍 Customer Service

  • Fluency in Danish with a strong proficiency in English
  • At least 2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Willingness and flexibility to travel frequently across Europe.
  • Strong problem-solving abilities and adaptability in challenging situations.
  • Ability to work effectively under pressure and manage multiple priorities simultaneously.
  • Previous experience in high-pressure customer service environments is highly desirable.
  • Provide excellent customer service in both Danish and English, addressing inquiries and resolving issues swiftly.
  • Be prepared to travel on short notice to various client sites throughout Europe.
  • Quickly adapt to different corporate cultures and service protocols.
  • Effectively manage and resolve customer complaints with professionalism and care.
  • Collaborate with client teams to promote a positive customer experience.
  • Maintain accurate records of customer interactions for reporting purposes and process improvement.
Posted 2 days ago
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📍 Greece

🧭 Full-Time

🔍 Customer Service

  • Fluency in German and English
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Proactive attitude
  • Basic computer skills
  • Familiarity with customer support software
  • Manage inquiries and concerns promptly and professionally
  • Document client interactions and maintain accurate records
  • Collaborate with cross-functional teams to resolve complex issues
  • Offer advice and product knowledge
  • Gather client feedback for service improvement
  • Participate in ongoing training

Customer serviceFluency in EnglishComputer skillsTechnical supportCRM

Posted 3 days ago
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