Mercier Consultancy BG

At Mercier Consultancy, we are more than just consultantsโ€”we are strategic partners in growth. With a legacy built on excellence, BPO, and corporate expansion, we specialize in helping businesses scale with precision and efficiency. Our expertise lies in connecting companies with top-tier talent, optimizing outsourcing solutions, and providing high-end strategies. We work with industries ranging from customer service and tech to aviation and luxury markets, ensuring that every client benefits from our tailored, results-driven approach. With a reputation for excellence, high earnings, and exclusive opportunities - we redefine what it means to be a consultancy. Whether you're a company looking for expert guidance or a recruiter aiming for unparalleled success, Mercier Consultancy is your gateway to the next level.

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๐Ÿ“ Greece

๐Ÿ” BPO

  • Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus.
  • Previous experience in customer service or support roles is preferred.
  • Strong communication skills and a friendly, professional demeanor.
  • Ability to work independently and manage time effectively in a remote setting.
  • Familiarity with BPO processes is an advantage but not required.
  • Technical proficiency to navigate various software and communication tools.
  • Willingness to adapt to a fast-paced start-up environment and contribute positively to team culture.
  • Provide outstanding customer support via various communication channels, including phone, email, and chat.
  • Assist customers with inquiries, troubleshooting issues, and providing product information in Dutch.
  • Collaborate with team members to ensure consistent quality and efficiency in service delivery.
  • Document customer interactions and feedback to improve processes and experiences.
  • Stay updated with product knowledge and industry trends to better assist customers.
  • Participate in training sessions and contribute to the continuous improvement of support practices.

Communication SkillsComputer skillsTechnical supportCustomer support

Posted 3 days ago
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๐Ÿ“ Bulgaria

  • Fluency in Dutch and English, both written and verbal.
  • Strong communication and interpersonal skills.
  • Able to work independently as well as part of a collaborative team.
  • Willingness to relocate to Bulgaria and embrace a new cultural experience.
  • Previous experience in customer service, consulting, or related fields is a plus.
  • Proactive attitude with a passion for helping others.
  • Flexibility to adapt to new challenges and the ability to learn quickly.
  • Engage with clients and provide exceptional service in Dutch.
  • Collaborate with team members to meet client needs effectively.
  • Utilize problem-solving skills to address client inquiries and challenges.
  • Participate in training programs to enhance your skills and knowledge.
  • Contribute to a positive and collaborative work environment.
  • Embrace the opportunity to immerse yourself in Bulgarian culture and lifestyle.

Communication SkillsProblem SolvingCustomer serviceInterpersonal skillsAdaptabilityTeamworkActive listeningEnglish communication

Posted 3 days ago
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๐Ÿ“ Greece

๐Ÿ” Customer Service

  • Fluency in Spanish and a good command of English; additional languages are a plus.
  • Strong interpersonal and communication skills, with a passion for customer service.
  • Willingness to adapt to a new environment and culture.
  • A positive attitude, team spirit, and ability to work collaboratively.
  • Ability to relocate to Greece; financial support will be provided for the relocation process.
  • Engage with clients and customers in Spanish, providing exceptional support and service.
  • Assist in various roles depending on your experience, including customer service, sales, or technical support.
  • Collaborate with team members to enhance service delivery and client satisfaction.
  • Adapt to the needs of the job and be flexible with responsibilities in a dynamic work environment.
  • Provide valuable insights and feedback to improve our services and processes.
  • Embrace the opportunity to learn about and experience the local culture in Greece.

Communication SkillsCustomer serviceAdaptabilityTeamworkCustomer supportEnglish communication

Posted 3 days ago
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๐Ÿ“ Greece

๐Ÿ” Subscription-Based Services

  • Fluency in French and English, both written and spoken, is required.
  • Previous experience in customer support, especially within subscription or digital services, is a plus.
  • Excellent communication and problem-solving skills.
  • Ability to manage multiple inquiries simultaneously while maintaining a high standard of service.
  • Familiarity with customer service software and online platforms is advantageous.
  • Positive attitude with a commitment to customer satisfaction and service excellence.
  • Willingness to work flexible hours, including evenings and weekends, as needed.
  • Handle customer inquiries through phone, email, and chat in French regarding subscription services.
  • Assist subscribers with account creation, billing questions, and subscription modifications.
  • Provide clear explanations of service features, promotions, and troubleshooting steps.
  • Document customer interactions accurately to support team efficiency and service quality.
  • Collaborate with internal teams to resolve complex customer issues promptly.
  • Stay informed on industry trends and service updates to enhance customer interactions.
  • Gather feedback from customers to identify opportunities for service improvement.

Communication SkillsProblem SolvingCustomer serviceRESTful APIsWritten communicationVerbal communicationTroubleshootingActive listeningTechnical supportCRMCustomer supportSaaS

Posted 3 days ago
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๐Ÿ“ Greece

๐Ÿ” Consultancy

  • Vloeiend Nederlands in zowel woord als geschrift
  • Kennis van andere talen is een pluspunt
  • Ervaring in consultancy of een gerelateerde sector is een pre
  • Uitstekende communicatie- en interpersoonlijke vaardigheden
  • In staat om zelfstandig en in teamverband te werken
  • Proactieve en probleemoplossende houding
  • Flexibel en bereid om te leren en te groeien in een snel veranderende omgeving
  • Werken aan diverse projecten in samenwerking met ons ervaren team.
  • Communiceren met klanten en stakeholders in het Nederlands en mogelijk ook in andere talen.
  • Bijdragen aan de ontwikkeling en implementatie van strategieรซn en oplossingen voor onze klanten.
  • Deelnemen aan vergaderingen en presentaties om onze diensten te promoten.
  • Actief zoeken naar mogelijkheden om de klanttevredenheid te verbeteren.
Posted 5 days ago
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๐Ÿ“ Worldwide

๐Ÿงญ Full-Time

๐Ÿ’ธ 1500.0 - 2000.0 EUR per month

๐Ÿ” Recruitment

  • Fluency in Dutch (both written and spoken) is essential.
  • Eagerness to learn is highly valued.
  • Strong verbal and written communication skills.
  • Ability to engage with a diverse range of candidates.
  • Interest in recruitment processes and a motivation to understand the industry.
  • Proficiency in using social media and online platforms for candidate sourcing.
  • Ability to work well both independently and as part of a team.
  • Excellent organizational skills with attention to detail.
  • Willingness to participate in a mandatory paid training program in Greece for three months.
  • Assist in the recruitment process by sourcing candidates for various positions.
  • Communicate with candidates through phone calls, emails, and social media to establish initial contact.
  • Conduct preliminary screenings and interviews to evaluate candidatesโ€™ suitability for roles.
  • Maintain detailed records of candidate interactions and recruitment status using our database.
  • Work alongside experienced recruiters and hiring managers to learn about job requirements and team needs.
  • Participate in ongoing training sessions to enhance your recruitment skills.
  • Keep up-to-date with recruitment best practices and job market trends.

Communication SkillsAttention to detailOrganizational skillsWritten communicationVerbal communicationRecruitment

Posted 5 days ago
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๐Ÿ“ Greece

๐Ÿ” Financial Technology

  • Fluency in Dutch and English, both written and spoken, is essential.
  • Experience in client relations, customer support, or account management is preferred.
  • Strong communication skills with a focus on building client relationships.
  • Able to handle inquiries and issues with a solution-oriented attitude.
  • Familiarity with payment solutions and financial technology is a plus.
  • Ability to work effectively in a fast-paced environment while paying attention to detail.
  • Willingness to work flexible hours as needed to accommodate client needs.
  • Act as the main point of contact for Dutch-speaking clients in relation to our payment solutions.
  • Respond to client inquiries via phone, email, and chat promptly and professionally.
  • Assist clients with account setup, transaction issues, and product inquiries.
  • Provide clients with information about our payment solutions and best practices.
  • Monitor client satisfaction and gather feedback to help improve our services.
  • Collaborate with internal teams to resolve client issues and enhance overall client experience.
  • Document and track client interactions and follow up on outstanding matters.

Communication SkillsCustomer serviceAccount ManagementFluency in EnglishClient relationship managementCustomer support

Posted 6 days ago
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๐Ÿ“ Greece

  • Fluency in Flemish and English, both written and spoken.
  • Prior experience in customer service, consulting, or a related field preferred.
  • Strong communication and interpersonal skills, with a focus on client satisfaction.
  • Ability to work collaboratively within a team and contribute to team goals.
  • Willingness to relocate to Greece and adapt to a new environment and culture.
  • Open-minded, adventurous, and ready for a new challenge in your career.
  • Strong problem-solving skills and a proactive approach to client inquiries.
  • Availability to start promptly upon acceptance of the position.
  • Communicate effectively with clients in Flemish, providing exceptional customer service and support.
  • Assist clients with inquiries, resolve issues, and improve their experience with our services.
  • Work collaboratively in a team environment to achieve client success and satisfaction.
  • Participate in training and development programs to enhance your skills and knowledge.
  • Adapt to a new culture and environment while representing Mercier Consultancy professionally.
  • Provide feedback to management on client needs and areas for improvement.

Communication SkillsCustomer serviceFluency in English

Posted 6 days ago
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๐Ÿ“ Greece

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, consulting, or related fields is an advantage.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Open-minded attitude towards relocation and adapting to a new culture.
  • Engage with clients and provide exceptional customer support in German.
  • Assist with various tasks as required by the department, depending on your expertise.
  • Collaborate with team members to ensure outstanding service delivery.
  • Participate in training sessions to enhance your skills and knowledge about the industry.
  • Gather feedback from clients for continuous improvement of services.

Communication SkillsCustomer service

Posted 6 days ago
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๐Ÿ“ Greece

  • Fluency in Dutch and English, both written and spoken.
  • Previous experience in customer service or consulting roles is preferred.
  • Strong communication and interpersonal skills to engage with clients effectively.
  • A willingness to relocate to Greece and embrace a new culture.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Problem-solving skills with a customer-centric approach.
  • Open to training and development opportunities to grow professionally.
  • Flexibility to adapt to new challenges and work schedules as needed.
  • Communicate effectively with Dutch-speaking clients to understand their needs and provide outstanding support.
  • Assist clients with inquiries and problem-solving to enhance their overall experience.
  • Collaborate with various teams to ensure client requirements are met promptly and effectively.
  • Participate in training and development programs to enhance your skills and knowledge.
  • Adapt to new environments and cultures while representing Mercier Consultancy.
  • Provide feedback and insights to help improve service delivery and client satisfaction.

Communication SkillsProblem SolvingCustomer serviceClient relationship managementEnglish communication

Posted 6 days ago
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