German Speaking Jobs In Portugal - Work Remote

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Requirements:

• Fluency in German and English, both written and spoken, is essential.
• Previous experience in customer service or a related field is preferred.
• Outstanding communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Experience with customer service software and CRM tools is an advantage.
• Ability to work independently and manage time effectively in a remote setting.
• A positive attitude and eagerness to support customers.
• Flexibility to work varying hours, including evenings and weekends, if necessary.

Responsibilities:

• Interact with German-speaking customers through various channels, including phone, email, and live chat.
• Manage customer inquiries, resolving issues, and providing relevant information about our services and products.
• Document customer interactions accurately in our system for follow-up and improvement purposes.
• Collaborate with team members to enhance the overall customer experience and achieve company goals.
• Stay informed about company updates, policies, and product offerings to ensure accurate customer communication.
• Gather customer feedback to identify areas for enhancement and relay insights to management.
• Participate in training sessions to continuously improve and adapt to new tools and protocols.