Patrique Mercier Recruitment PT

Patrique Mercier Recruitment PT is a recruitment agency specializing in connecting talent with job opportunities. Currently, they are seeking a German Speaking Customer Support Agent for a remote position based in Greece, offering a relocation package.

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📍 Greece, France

🧭 Full-Time

🔍 IT Services

  • Fluency in French
  • Proficiency in English
  • Prior experience in IT support or customer service preferred
  • Strong problem-solving skills
  • Excellent communication skills
  • Familiarity with IT systems and helpdesk tools advantageous
  • Deliver outstanding technical support to French-speaking customers
  • Troubleshoot and resolve IT-related inquiries
  • Assist clients with product navigation
  • Maintain documentation of customer interactions
  • Collaborate with technical teams for complex issues
  • Keep clients informed about updates and best practices
  • Engage in continuous training

Customer serviceTroubleshootingTechnical support

Posted about 5 hours ago
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📍 Greece, Germany

🔍 Media Streaming

  • Fluency in German and a good command of English are required.
  • Previous experience in customer service or technical support is highly desirable.
  • Strong analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills with a focus on customer care.
  • Ability to thrive in a remote work environment while being a collaborative team player.
  • Interest in media streaming technologies and services is a plus.
  • Willingness to work flexible hours, including evenings and weekends, as required.
  • Deliver high-quality customer support in German for media streaming inquiries.
  • Troubleshoot technical issues and provide effective solutions to users.
  • Educate customers on the features and functionalities of the media streaming platform.
  • Manage customer complaints efficiently, ensuring quick and satisfactory resolutions.
  • Accurately document customer interactions within our support management system.
  • Collaborate with technical teams to resolve complex issues as needed.
  • Engage in regular training sessions to stay updated on product enhancements and industry trends.

Analytical SkillsProblem SolvingCustomer serviceTechnical supportCustomer support

Posted about 5 hours ago
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📍 Greece, France

🔍 Financial Services

  • Fluency in French and English is essential.
  • Experience in customer service or support roles, ideally in the financial services sector.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Excellent communication abilities, both verbal and written.
  • Familiarity with customer support software and CRM tools.
  • A commitment to providing top-quality service and addressing client needs promptly.
  • Ability to work independently in a remote setting while managing tasks and priorities effectively.
  • Deliver outstanding customer support to clients in French concerning financial products and services.
  • Assist customers with inquiries related to account management, transactions, and financial services.
  • Troubleshoot and resolve customer issues in a timely and efficient manner.
  • Document interactions with clients meticulously to maintain accurate records.
  • Collaborate with internal teams to ensure comprehensive support and efficient service delivery.
  • Engage in regular training sessions to stay updated on regulatory changes and product knowledge.
  • Foster strong relationships with clients by delivering exceptional customer service.

Analytical SkillsCustomer serviceProblem-solving skillsTroubleshootingData entryCRMFinancial analysisEnglish communication

Posted about 7 hours ago
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📍 Greece, Germany

  • Fluency in German (both written and spoken) and a strong proficiency in English.
  • Experience in customer service or related roles is highly desirable.
  • Strong communication skills with the ability to engage with customers effectively.
  • Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
  • Familiarity with CRM software and customer support tools is an advantage.
  • Self-motivated and capable of working independently in a remote work setting.
  • Availability to work flexible hours, including evenings and weekends when required.
  • Manage customer inquiries through various channels, including phone, email, and chat, in German.
  • Assist customers with product related questions, account inquiries, and technical support.
  • Deliver a positive customer experience by effectively addressing concerns and resolving issues.
  • Accurately record customer interactions in the CRM system.
  • Collaborate with internal teams to resolve complex inquiries and improve service delivery.
  • Gather and analyze customer feedback to identify trends and recommend improvements.
  • Stay updated on product knowledge and company policies to provide accurate information to customers

Communication SkillsProblem SolvingCustomer serviceFluency in EnglishTroubleshootingCRMCustomer support

Posted about 11 hours ago
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📍 Greece, France

🧭 Full-Time

🔍 Digital Solutions Consulting

  • Fluency in French and English
  • Experience in a consulting role with a focus on digital solutions
  • Exceptional analytical skills
  • Strong communication and interpersonal skills
  • Degree in technology, IT, business, or related discipline preferred
  • Engage with clients to determine their digital needs and recommend tailored solutions.
  • Deliver compelling presentations and demonstrations.
  • Collaborate with cross-functional teams.
  • Analyze client feedback and performance metrics.
  • Offer training and ongoing support to clients.
  • Stay up-to-date with the latest digital trends and technologies.
  • Assist in drafting proposals and documentation.

Data AnalysisCommunication SkillsAnalytical SkillsProblem SolvingClient relationship managementSoftware EngineeringData management

Posted about 11 hours ago
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📍 Greece, Germany

🧭 Full-Time

🔍 Technical Support

  • Fluency in German
  • Strong proficiency in English
  • Prior experience in technical support or customer service
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Familiarity with online media tools and technologies
  • Assist clients with technical inquiries via phone, email, and chat
  • Identify and troubleshoot technical issues
  • Provide guidance to clients
  • Document customer interactions accurately
  • Collaborate on complex issues
  • Maintain high customer satisfaction
  • Stay updated on product knowledge

Communication SkillsAnalytical SkillsCustomer serviceDocumentationTroubleshootingTechnical support

Posted about 11 hours ago
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📍 Greece, Netherlands

🧭 Full-Time

🔍 IT Services

  • Fluency in Dutch
  • Strong command of English
  • Prior experience in IT support or customer service
  • Excellent problem-solving skills
  • Familiarity with IT systems and helpdesk software
  • Deliver technical support via phone, email, and chat
  • Identify and resolve IT-related issues
  • Guide clients on product usage
  • Document customer interactions
  • Collaborate with internal teams
  • Inform customers about new features
  • Engage in ongoing training

DocumentationTroubleshootingTechnical supportCustomer support

Posted about 11 hours ago
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📍 Greece, Germany

🧭 Full-Time

🔍 Automotive

  • Fluency in German and English
  • Previous experience in customer service or consulting
  • Strong communication skills
  • Problem-solving skills
  • Detail-oriented and organized
  • Enthusiasm for the automotive industry
  • Ability to work independently in a remote setting
  • Provide outstanding customer support to German-speaking clients
  • Assist customers in making informed decisions
  • Resolve customer issues efficiently
  • Stay informed about automotive products and services
  • Maintain accurate documentation of customer interactions
  • Collaborate with team members to enhance customer experience

Communication SkillsCustomer serviceAttention to detailOrganizational skillsProblem-solving skillsFluency in EnglishCustomer support

Posted about 12 hours ago
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📍 Greece, Netherlands

🧭 Full-Time

🔍 Technical Support

  • Fluency in Dutch
  • Strong proficiency in English
  • Prior experience in technical support or customer service
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Familiarity with online media platforms and technologies
  • Assist Dutch-speaking clients with technical inquiries through phone, email, and chat.
  • Identify, troubleshoot, and resolve technical issues promptly.
  • Provide clear guidance to clients on solutions.
  • Document customer interactions and technical issues accurately.
  • Collaborate with team members on complex issues.
  • Maintain high customer satisfaction.
  • Stay updated on product knowledge and technology trends.

Analytical SkillsProblem SolvingDocumentationTroubleshootingTechnical supportCustomer support

Posted about 13 hours ago
Apply
Apply

📍 Greece, Netherlands

🧭 Full-Time

🔍 Technical Support

  • Fluency in Dutch and English, both written and spoken
  • Experience in technical support or customer service is preferred
  • Strong analytical and troubleshooting skills
  • Excellent communication skills
  • Familiarity with digital platforms and troubleshooting techniques
  • Ability to work independently in a remote setting
  • Proactive attitude towards learning
  • Deliver outstanding technical assistance through various communication channels
  • Diagnose and resolve technical issues
  • Educate clients on using digital platforms
  • Keep records of client interactions and resolutions
  • Collaborate with team members for effective support solutions
  • Stay updated on product features and advancements
  • Participate in ongoing training to refine technical skills

Customer serviceTroubleshootingTechnical support

Posted about 13 hours ago
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