Patrique Mercier Recruitment PT

Patrique Mercier Recruitment PT is a recruitment agency specializing in connecting talent with job opportunities. Currently, they are seeking a German Speaking Customer Support Agent for a remote position based in Greece, offering a relocation package.

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πŸ“ Greece

πŸ” Airline or travel industry

  • Fluency in Portuguese is required; proficiency in English is a must.
  • Experience in customer service, particularly within the airline or travel industry.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced and remote working environment.
  • Familiarity with airline booking systems and customer relationship management software is a plus.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

  • Provide outstanding customer service to airline passengers in Portuguese.
  • Assist with inquiries related to bookings, cancellations, and flight information.
  • Effectively resolve customer complaints and concerns in a timely manner.
  • Communicate important updates regarding flights, policies, and procedures clearly to customers.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to enhance the overall quality of service.
  • Stay updated on airline offerings and industry developments to provide informed assistance.

Customer service

Posted about 1 hour ago
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πŸ“ Greece

πŸ” Consumer services

  • Fluency in Portuguese (spoken and written) is essential.
  • Proficiency in English is required.
  • Knowledge of additional languages is a plus.
  • Experience in customer service or a related field is preferred.
  • Strong verbal and written communication skills with a focus on customer satisfaction.
  • Ability to manage multiple priorities and tasks effectively in a fast-paced environment.
  • Proficient in using technology, including CRM software and Microsoft Office Suite.
  • A collaborative mindset with a positive attitude and a commitment to teamwork.
  • Willingness to work flexible hours, including evenings and weekends, as required.

  • Deliver exceptional customer service to Portuguese-speaking clients through phone, email, and chat channels.
  • Efficiently address customer inquiries and resolve issues, ensuring a seamless customer experience.
  • Provide comprehensive information about products, services, and order processes, maintaining accuracy and clarity.
  • Collaborate with various departments to enhance service delivery and customer satisfaction.
  • Stay updated on product offerings, industry trends, and company policies to provide informed support.
  • Document customer interactions accurately using our customer relationship management (CRM) system.
  • Contribute to team initiatives aimed at improving service quality and customer relations.

Customer serviceMicrosoft Office SuiteCRM

Posted about 1 hour ago
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πŸ“ Greece

πŸ” Electronics

  • Fluency in Portuguese is required, along with strong English communication skills, both written and spoken.
  • Previous experience in customer service, especially in a remote setting, is preferred.
  • Strong problem-solving skills combined with a customer-oriented mindset focused on delivering high-quality service.
  • Excellent verbal and written communication abilities, with the capacity to connect professionally with customers.
  • Ability to handle multiple tasks while maintaining superior service quality.
  • Attention to detail and good organizational skills for effectively managing inquiries and tasks.
  • A genuine interest in technology and electronics will be advantageous, although training will be provided.

  • Deliver exceptional customer service in Portuguese, assisting customers with inquiries related to electronic products, features, and troubleshooting.
  • Resolve customer issues efficiently, ensuring complete satisfaction and fostering positive relationships.
  • Keep accurate records of customer interactions and document inquiries and resolutions in the CRM system.
  • Collaborate with internal teams to address and escalate complex customer issues as necessary.
  • Stay updated on the company’s product offerings and market trends to provide informed assistance to customers.
  • Engage proactively with customers to understand their needs and enhance their overall experience.
  • Participate in training sessions to develop skills and knowledge related to customer engagement and product support.

Customer serviceFluency in EnglishTroubleshootingTechnical supportCRM

Posted about 1 hour ago
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πŸ“ Greece

πŸ” Health and wellness, e-cigarette products

  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service roles, ideally in the health and wellness sector.
  • Excellent communication skills, with a passion for helping customers.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Familiarity with customer support tools and CRM systems is a plus.
  • Self-motivated and able to work independently in a remote environment.
  • Enthusiasm for promoting smoke-free alternatives and improving customer experiences.

  • Provide excellent customer support to Portuguese-speaking clients regarding e-cigarette products and services.
  • Assist with inquiries about product usage, features, and troubleshooting issues.
  • Resolve complaints and customer issues promptly, ensuring a positive experience.
  • Document customer interactions and maintain accurate records in the Customer Relationship Management (CRM) system.
  • Collaborate with product and marketing teams to relay customer feedback for service improvement.
  • Stay updated on product knowledge, features, and company initiatives to provide accurate support to customers.
  • Promote a supportive and knowledgeable atmosphere, encouraging customers on their journey to a smoke-free lifestyle.

Fluency in EnglishCRMCustomer support

Posted about 2 hours ago
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πŸ“ Greece

πŸ” Health, wellness, lifestyle

  • Fluency in Dutch and English, both written and spoken.
  • Experience in customer service roles, preferably within health, wellness, or lifestyle-focused industries.
  • Strong communication skills with a focus on empathy and customer care.
  • Ability to troubleshoot and resolve customer issues efficiently.
  • Familiarity with customer support tools and CRM systems is an advantage.
  • Strong organizational skills and the ability to multitask in a remote work environment.
  • A genuine passion for promoting healthier lifestyles and supporting customers in their journey.

  • Provide excellent customer support to Dutch-speaking clients regarding the Smoke-Free Future initiative.
  • Assist customers with product inquiries, order processing, and information about smoke-free alternatives.
  • Resolve issues and complaints promptly, ensuring a high level of customer satisfaction.
  • Document customer interactions and maintain up-to-date records in the support database.
  • Work closely with team members to share best practices and improve service delivery.
  • Stay informed about smoke-free products and trends to effectively assist customers.
  • Gather customer feedback to help improve services and product offerings.

Customer serviceFluency in EnglishEmpathyTroubleshootingStrong communication skillsCRM

Posted about 5 hours ago
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πŸ“ Greece

πŸ” Car rental

  • Fluency in Dutch is required, along with strong English communication skills, both written and spoken.
  • Prior experience in customer service, especially in a remote setting, will be considered an advantage.
  • Strong problem-solving skills and a customer-oriented mindset focused on high-quality service.
  • Excellent communication and interpersonal skills to foster positive customer relationships.
  • Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
  • Attention to detail and strong organizational skills for handling queries and maintaining records.
  • A genuine interest in travel and car rental services is a plus, although training will be provided.

  • Deliver exceptional customer support in Dutch, addressing inquiries related to car rentals.
  • Assist customers with issues encountered during their rental experience, providing effective solutions.
  • Record and maintain accurate logs of customer interactions within the CRM system.
  • Collaborate with internal teams to resolve complex customer issues efficiently.
  • Educate customers on various rental options and provide recommendations.
  • Proactively communicate with customers about offers, promotions, or service changes.
  • Participate in training programs to enhance product knowledge and service techniques.

Communication SkillsCustomer serviceAttention to detailOrganizational skillsMultitaskingInterpersonal skillsProblem-solving skillsFluency in EnglishCRM

Posted about 5 hours ago
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πŸ“ Greece

πŸ” E-cigarette

  • Fluency in Dutch and English, both written and spoken.
  • Experience in customer service roles, ideally within the consumer products or technology sectors.
  • Strong communication skills with a keen emphasis on customer service and satisfaction.
  • Ability to think critically and solve problems effectively in a remote work environment.
  • Familiarity with customer support software and tools is an asset.
  • Strong organizational skills and the ability to manage multiple customer requests concurrently.
  • A genuine interest in e-cigarette products and regulations is a plus.

  • Provide excellent customer support to Dutch-speaking clients regarding e-cigarette products and services.
  • Assist customers with product inquiries, orders, and troubleshooting any issues they encounter.
  • Document customer interactions and feedback to help improve service and product offerings.
  • Collaborate effectively with various teams to resolve customer issues swiftly.
  • Stay up-to-date with product knowledge and industry regulations to provide accurate information to users.
  • Maintain a professional and positive attitude while engaging with customers.
  • Identify opportunities for improvement based on customer feedback and interactions.

Problem SolvingOrganizational skillsFluency in EnglishTroubleshootingStrong communication skillsCustomer support

Posted about 5 hours ago
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πŸ“ Greece

πŸ” Cybersecurity

  • Fluency in Dutch and English; knowledge of additional languages is beneficial.
  • Proven experience in customer service, consulting, or technical support, preferably related to software or cybersecurity.
  • Understanding of online security principles and practices.
  • Strong interpersonal and communication skills, with a client-centric approach.
  • Ability to manage multiple client accounts and prioritize tasks effectively.
  • Enthusiasm for ongoing learning and staying informed about the latest security trends and tools.
  • A self-motivated and flexible mindset to thrive in a remote working environment.

  • Consult with Dutch-speaking clients to assess their online security requirements and recommend appropriate software solutions.
  • Guide customers through the installation and setup process of the security software.
  • Provide ongoing technical support, troubleshooting, and guidance to clients on best practices for online security.
  • Conduct training sessions and product demonstrations to enhance client understanding and usability of our software.
  • Maintain accurate records of client interactions, support requests, and resolutions.
  • Work closely with the product development team to relay client feedback and support product improvements.
  • Stay updated on security industry trends, threats, and advancements to provide timely and relevant advice.

CybersecurityTroubleshootingClient relationship managementTechnical support

Posted about 5 hours ago
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πŸ“ Greece

  • Fluency in Portuguese and English; knowledge of other languages is an asset.
  • Previous experience in customer service or a related field is advantageous.
  • Strong interpersonal and communication skills with a customer-oriented mindset.
  • Ability to work independently and manage time effectively in a remote setting.
  • Technical proficiency with computer applications and tools relevant to your role.
  • A proactive approach to problem-solving and a willingness to learn and grow.
  • Commitment to embracing the company culture and contributing positively to the team.

  • Engage with clients or customers in Portuguese, providing information about services and support.
  • Assist in various operational tasks relevant to your role while maintaining high service standards.
  • Participate in training sessions to enhance your skills and knowledge.
  • Collaborate with team members to meet project goals and deadlines.
  • Maintain accurate records of client interactions and feedback.
  • Contribute innovative ideas to improve service delivery and customer experience.
  • Adapt to the dynamic needs of the company and industry trends.

Customer serviceFluency in EnglishTechnical support

Posted about 5 hours ago
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πŸ“ Greece

πŸ” Transportation Services

  • Fluency in Dutch and English, both written and spoken.
  • Experience in customer service or support roles, especially within the transportation or travel sectors.
  • Strong communication skills with a commitment to delivering exceptional customer care.
  • Proven problem-solving abilities and the capacity to handle complex customer inquiries.
  • Proficient in using customer support software and online communication tools.
  • Excellent organizational skills, with the ability to prioritize tasks in a remote work setting.
  • Enthusiasm for helping others and a proactive approach to identifying customer needs.

  • Deliver high-quality customer support to Dutch-speaking clients regarding transportation services.
  • Address inquiries related to bookings, schedules, and service policies, providing accurate information.
  • Effectively manage and resolve customer complaints, ensuring a positive service experience.
  • Maintain accurate records of customer interactions and service requests in the company database.
  • Collaborate with regional teams to ensure seamless service delivery and efficient problem resolution.
  • Stay updated on transportation service offerings and related changes to assist customers accurately.
  • Collect customer feedback and provide recommendations for service improvements.

Communication SkillsOrganizational skillsFluency in EnglishCustomer support

Posted about 5 hours ago
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