Patrique Mercier Recruitment PT

Patrique Mercier Recruitment PT is a recruitment agency specializing in connecting talent with job opportunities. Currently, they are seeking a German Speaking Customer Support Agent for a remote position based in Greece, offering a relocation package.

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📍 Patras, Athens, Larissa, Heraklion, Thessaloniki, Greece

🔍 Transport and logistics

  • Fluency in German is essential; proficiency in English is required.
  • Experience in customer support or a related field is preferred.
  • Excellent communication skills with a customer-oriented mindset.
  • Strong analytical and problem-solving abilities, with keen attention to detail.
  • Able to work independently and manage time effectively in a remote environment.
  • Understanding of transport solutions or logistics is an advantage.
  • Willingness to learn and adapt to a fast-paced working environment.

  • Deliver exceptional customer support for transport solutions in German.
  • Assist customers with their inquiries and provide accurate information.
  • Handle customer complaints and resolve issues professionally and promptly.
  • Collaborate with internal teams to ensure excellent service and client satisfaction.
  • Document customer interactions clearly and maintain comprehensive records.
  • Identify opportunities for service enhancements based on customer feedback.
  • Stay updated on industry trends and developments in transport solutions.

Analytical SkillsAttention to detailCustomer support

Posted 5 minutes ago
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📍 Greece

🧭 Full-Time

🔍 Online media services

  • Fluent in Italian and proficient in English; knowledge of additional languages is a plus.
  • Prior experience in technical support or customer service preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills with a focus on customer satisfaction.
  • Familiarity with online media tools and current technologies.
  • Able to work independently in a remote environment as well as part of a collaborative team.
  • Flexibility to work various shifts, including evenings and weekends as required.

  • Assist Italian-speaking clients with technical issues via phone, email, and chat.
  • Diagnose, troubleshoot, and resolve customer queries related to online media services effectively.
  • Provide clear and comprehensive guidance to clients through troubleshooting steps.
  • Accurately document all customer interactions and technical issues in the company support system.
  • Collaborate with team members to escalate complex issues and ensure timely resolutions.
  • Maintain a high level of client satisfaction through responsive and helpful service.
  • Keep abreast of product updates and technological advancements to provide accurate assistance to clients.

Communication SkillsAnalytical SkillsProblem SolvingTroubleshootingTechnical supportCustomer support

Posted 6 minutes ago
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📍 Greece

🔍 Luxury retail

  • Fluency in German and English, both written and spoken.
  • Experience in luxury retail or high-level customer service is preferred.
  • Strong communication and interpersonal skills, focusing on exceptional customer care.
  • A genuine passion for luxury brands and an aptitude for understanding luxury consumer behavior.
  • Ability to work independently in a remote environment while maintaining productivity and professionalism.
  • Excellent organizational skills and acute attention to detail.
  • Proactive problem-solving skills with a customer-focused approach.

  • Deliver exceptional customer service and support to German-speaking clientele through various remote communication channels.
  • Build and nurture strong relationships with customers, ensuring their unique needs and preferences are addressed and fulfilled.
  • Assist clients with product inquiries, providing detailed and knowledgeable responses about the brand's luxury offerings.
  • Stay informed on product developments, promotions, and luxury market trends to effectively engage with customers.
  • Collaborate with team members to achieve sales objectives and contribute to an enriching customer experience.
  • Professionally handle customer feedback and concerns to ensure high levels of satisfaction.
  • Engage in ongoing training to enhance your understanding of products and customer service techniques.

Customer serviceAttention to detailOrganizational skillsRelationship buildingProblem-solving skillsFluency in EnglishSales experience

Posted 6 minutes ago
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📍 Greece

🔍 Financial services

  • Fluency in Spanish and English is required.
  • Previous experience in customer service or support roles, preferably in the financial services field.
  • Strong problem-solving skills with an attention to detail.
  • Excellent verbal and written communication skills.
  • Proficiency in using customer support software and CRM systems.
  • A commitment to providing high-quality customer service and efficiently resolving inquiries.
  • Ability to work independently in a remote setting while managing time effectively.

  • Respond to customer inquiries in Spanish regarding a range of financial products and services.
  • Assist clients with account management, transaction support, and compliance inquiries.
  • Effectively troubleshoot issues that clients may face and ensure timely resolution.
  • Document all customer interactions accurately and maintain updated records.
  • Work collaboratively with internal teams to ensure a seamless customer experience.
  • Keep up to date with product knowledge and industry regulations through continuous training.
  • Deliver exceptional service that enhances customer satisfaction and loyalty.

Attention to detailWritten communicationProblem-solving skillsFluency in EnglishVerbal communicationCRMCustomer support

Posted 25 minutes ago
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📍 Athens, Heraklion, Patras, Thessaloniki, Larissa

🔍 Airline

  • Fluency in Spanish is required; proficiency in English is also necessary.
  • Experience in customer service, particularly within the airline or travel industry.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced and remote environment.
  • Familiarity with airline booking systems and customer service tools is advantageous.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

  • Deliver exceptional customer service to airline passengers in Spanish.
  • Assist customers with inquiries related to bookings, cancellations, and flight information.
  • Promptly address and resolve customer complaints and issues.
  • Clearly communicate important flight updates, policies, and procedures to customers.
  • Maintain accurate documentation of customer interactions and transactions.
  • Collaborate with team members to continually enhance service quality.
  • Stay informed about airline services and industry trends to provide the best assistance possible.

Customer service

Posted about 2 hours ago
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📍 Greece

🧭 Full-Time

🔍 Software or cybersecurity

  • Fluency in Italian and English; knowledge of additional languages is a plus.
  • Proven experience in customer service, consulting, or technical support, ideally within the software or cybersecurity fields.
  • A strong understanding of online security practices and principles.
  • Excellent communication and interpersonal skills with a strong commitment to client satisfaction.
  • Ability to manage multiple priorities and address client needs effectively.
  • Enthusiasm for continued learning and adapting in the fast-paced cybersecurity industry.
  • Willingness to relocate to Greece and embrace a new cultural and professional environment.

  • Engage with Italian-speaking clients to assess their online security needs and recommend suitable software solutions.
  • Assist in the setup, installation, and configuration of our security software to ensure a smooth client experience.
  • Provide ongoing technical support, troubleshooting, and guidance to enhance client satisfaction.
  • Conduct training and workshops to help clients utilize our security products effectively.
  • Maintain accurate records of client interactions, support issues, and resolutions for future reference.
  • Collaborate with product development teams to convey client feedback and suggest improvements.
  • Stay informed about the latest developments in online security to provide relevant advice to clients.
Posted 3 days ago
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📍 Greece

🔍 Automotive Industry

  • Fluency in Italian with strong English language skills, both written and spoken, is essential.
  • Previous experience in customer service, ideally within the automotive industry, is preferred.
  • Strong problem-solving abilities and a commitment to providing a high level of customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to effectively connect with customers.
  • A proactive attitude with the ability to manage tasks in a fast-paced and dynamic environment.
  • Attention to detail and strong organizational skills for managing inquiries and customer records accurately.
  • A genuine passion for automotive products and services will be considered an asset, although training will be provided.

  • Deliver exceptional customer support in Italian by assisting clients with inquiries related to automotive products and services.
  • Address customer concerns and provide timely resolutions, ensuring overall satisfaction and loyalty.
  • Document all customer interactions accurately in our database, maintaining up-to-date and detailed records.
  • Collaborate with team members and other departments to escalate and resolve complex inquiries effectively.
  • Stay current on automotive industry trends and product knowledge to better assist customers with informed recommendations.
  • Proactively communicate with customers to build rapport and establish lasting relationships.
  • Participate in regular training and development sessions to enhance skills and knowledge within the automotive sector.
Posted 3 days ago
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📍 Greece

🧭 Full-Time

🔍 Digital content, social media, and gaming

  • Fluency in Italian and English, both written and spoken.
  • Experience in customer service, particularly within online communities or content creation environments.
  • Excellent communication skills with a strong focus on customer care.
  • Ability to think critically and solve problems efficiently.
  • Familiarity with digital content platforms and support systems is a plus.
  • Strong organizational skills and the ability to multitask within a fast-paced environment.
  • A passion for creativity and helping content creators achieve their goals.

  • Deliver exceptional customer support to Italian-speaking online content creators.
  • Assist creators with inquiries related to platform features, troubleshooting, and account management.
  • Resolve customer complaints and issues effectively, ensuring satisfaction and fostering strong relationships.
  • Document customer interactions and provide feedback to improve service and platform functionality.
  • Collaborate with marketing and product teams to relay common issues and suggest enhancements.
  • Stay up-to-date with platform changes and services to offer accurate guidance to customers.
  • Engage with the creator community and promote a collaborative environment.
Posted 3 days ago
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📍 Greece

🔍 Transportation Services

  • Fluency in Italian and English, both written and spoken.
  • Experience in customer service roles, preferably in the transportation or travel sectors.
  • Excellent communication skills with a strong emphasis on customer care.
  • Proven ability to handle challenging situations calmly and effectively.
  • Familiarity with customer support tools and systems is a plus.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Willingness to relocate to Greece and embrace the opportunity to work in a dynamic environment.

  • Deliver exceptional customer support to Italian-speaking clients in relation to transportation services.
  • Assist customers with inquiries regarding reservations, travel schedules, and company policies.
  • Address and resolve any customer complaints promptly and professionally.
  • Document all customer interactions thoroughly in the company system for future reference.
  • Work collaboratively with various departments to ensure consistent and quality service delivery.
  • Stay informed about service updates, promotions, and policy changes to relay accurate information to customers.
  • Provide feedback and suggestions aimed at improving the overall customer experience.
Posted 3 days ago
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📍 Greece

🔍 Digital services

  • Fluency in Dutch and English, both written and spoken.
  • Experience in technical support or customer service is preferred.
  • Strong analytical and troubleshooting skills.
  • Excellent communication skills, especially in conveying technical information.
  • Familiarity with digital platforms and online troubleshooting methods.
  • Ability to work both independently and collaboratively in a remote environment.
  • A proactive attitude toward learning and adapting in a dynamic setting.

  • Provide exceptional technical support to Dutch-speaking clients via phone, email, and chat.
  • Quickly diagnose and resolve technical issues to ensure a smooth client experience.
  • Educate clients on the effective use of digital services and platforms.
  • Keep accurate records of client interactions, inquiries, and solutions provided.
  • Collaborate with team members to share knowledge and improve service delivery.
  • Stay informed about product updates and relevant technologies to better assist clients.
  • Engage in ongoing training and skill development to enhance your technical capabilities.

Analytical SkillsExcellent communication skillsTroubleshootingTechnical support

Posted 4 days ago
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