German Speaking Technical Support Consultant - Remote in Greece

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💎 Seniority level: Prior experience in technical support is highly desirable

📍 Location: Greece, Germany

🔍 Industry: Technical Support

🏢 Company: Patrique Mercier Recruitment PT

🗣️ Languages: German, English

⏳ Experience: Prior experience in technical support is highly desirable

🪄 Skills: Communication SkillsAnalytical SkillsCustomer serviceDocumentationTroubleshootingTechnical support

Requirements:

Fluency in German
Strong proficiency in English
Prior experience in technical support or customer service
Strong analytical and problem-solving skills
Excellent communication skills
Familiarity with online media tools and technologies

Responsibilities:

Assist clients with technical inquiries via phone, email, and chat
Identify and troubleshoot technical issues
Provide guidance to clients
Document customer interactions accurately
Collaborate on complex issues
Maintain high customer satisfaction
Stay updated on product knowledge