Patrique Mercier Recruitment TR

With a new dawn comes your Next Job! Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications.

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Jobs at this company:

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📍 Greece

🔍 Banking

  • Fluency in Dutch and English; knowledge of additional languages is an advantage.
  • Previous experience in customer service, preferably within banking or finance.
  • Excellent communication and interpersonal abilities.
  • Familiarity with CRM systems and proficiency in standard office software.
  • Strong analytical and problem-solving skills with a client-focused approach.
  • Ability to maintain confidentiality and manage sensitive information with integrity.

  • Handle customer inquiries from Dutch-speaking clients related to banking products and services through various communication channels.
  • Provide support for account management, ensuring timely resolution of banking-related issues.
  • Document client interactions and maintain customer records in our CRM system efficiently.
  • Coordinate with internal teams to resolve complex customer issues and escalate when necessary.
  • Stay informed about banking trends, products, and regulations to assist clients effectively.
  • Deliver personalized service to build lasting relationships with clients and encourage loyalty.

Analytical SkillsCustomer serviceProblem-solving skillsAccount ManagementFluency in EnglishCRM

Posted 1 day ago
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📍 Greece

  • Fluency in Dutch and English; additional language skills are a plus.
  • Experience in technical support or customer service roles, particularly in a technology-oriented environment.
  • Strong analytical and problem-solving skills, with a commitment to customer satisfaction.
  • Excellent communication skills, able to simplify complex technical information.
  • Experience with CRM tools and basic troubleshooting techniques.
  • Ability to work independently in a remote environment while managing tasks effectively.

  • Deliver exceptional technical support to Dutch-speaking customers via phone, email, and chat.
  • Quickly identify, troubleshoot, and resolve product-related issues effectively.
  • Document all customer interactions and solutions within our CRM system accurately.
  • Guide customers on product features and usage to enhance their experience.
  • Work collaboratively with technical teams to escalate and resolve complex inquiries as necessary.
  • Stay updated on product advancements and industry trends to inform your support.

Analytical SkillsProblem SolvingCustomer serviceExcellent communication skillsTroubleshootingTechnical supportCRM

Posted 1 day ago
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📍 Greece

  • Fluency in French and English; proficiency in additional languages is a plus.
  • Experience in customer support, preferably in a related industry.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple inquiries and work effectively under pressure.
  • Familiarity with CRM systems and basic office software.
  • A proactive approach to customer service with a positive attitude.

  • Provide high-quality customer support to French-speaking clients via phone, email, and chat.
  • Assist customers with inquiries related to products, services, and account management.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Document all interactions accurately and maintain up-to-date records in the CRM system.
  • Collaborate with internal departments to ensure a seamless customer experience.
  • Stay informed about company offerings and policies to deliver relevant information to customers.

Fluency in EnglishCRMCustomer support

Posted 2 days ago
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📍 Greece

  • Fluency in French and English is essential; knowledge of other languages is beneficial.
  • Experience in customer service or a similar position is preferred.
  • Strong written and verbal communication skills with a focus on customer satisfaction.
  • Ability to analyze customer issues and provide effective resolutions.
  • Familiarity with CRM systems and basic office software.
  • Self-motivated with the ability to work independently, whether remotely or in an office setting.

  • Provide outstanding customer support to French-speaking clients through various channels, including phone, email, and chat.
  • Assist with inquiries related to services, troubleshoot problems, and offer effective solutions.
  • Maintain accurate records of customer interactions in CRM software.
  • Collaborate with team members to enhance service delivery and address customer feedback.
  • Stay informed about products and services to provide informed recommendations.
  • Contribute to continuous improvement initiatives based on customer feedback.

Customer serviceFluency in EnglishCRM

Posted 9 days ago
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📍 Greece

  • Fluency in French and English; knowledge of additional languages is a plus.
  • Previous experience in a customer support role is preferred.
  • Excellent communication skills and a strong commitment to customer service.
  • Strong analytical and problem-solving abilities.
  • Familiarity with CRM systems and experience in a remote working environment.
  • A self-motivated team player with a positive attitude and strong interpersonal skills.

  • Deliver high-quality customer support to French-speaking clients through phone, email, and live chat.
  • Respond to customer inquiries regarding products, services, and account-related questions efficiently.
  • Identify, troubleshoot, and resolve client issues to ensure a high level of customer satisfaction.
  • Maintain accurate records of client interactions and document feedback in the CRM system.
  • Collaborate with remote team members to enhance service delivery and share best practices.
  • Stay updated on product offerings and company policies to provide informative and accurate assistance to clients.

Analytical SkillsProblem SolvingFluency in EnglishTechnical supportCRMCustomer support

Posted 9 days ago
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📍 Greece

  • Fluency in Dutch and English; knowledge of additional languages is an asset.
  • Exceptional communication and problem-solving abilities.
  • Strong organizational skills and the capacity to manage multiple tasks under pressure.
  • Comfortable using technology and virtual communication tools.
  • Willingness to work flexible hours, including weekends and holidays, as necessary.

  • Respond to and manage emergency roadside assistance requests from Dutch-speaking customers.
  • Assess customer needs and coordinate with appropriate service providers for prompt assistance.
  • Maintain clear communication with service partners to ensure timely and effective service delivery.
  • Document customer interactions and assistance requests accurately for quality assurance and tracking.
  • Keep customers updated throughout the assistance process to ensure their comfort and reassurance.
  • Stay knowledgeable about company policies and services to enhance customer satisfaction.

Communication SkillsCustomer serviceOrganizational skillsMultitaskingDocumentationProblem-solving skillsFluency in English

Posted 15 days ago
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📍 Greece

  • Fluency in Dutch and English; proficiency in additional languages is an asset.
  • At least 1 year of experience in a customer support role is preferred.
  • Excellent communication skills and a strong customer service orientation.
  • Proficient in problem-solving and critical thinking.
  • Familiarity with CRM systems and remote work tools.
  • Ability to work independently and manage time effectively in a remote environment.

  • Deliver excellent support to Dutch-speaking clients via phone, email, and chat channels.
  • Manage customer inquiries related to products, services, and account issues effectively.
  • Quickly identify and resolve client issues to ensure satisfaction and retention.
  • Keep accurate records of all client interactions and feedback in the CRM system.
  • Collaborate with the team virtually to share knowledge and improve service delivery.
  • Stay informed about product updates and company policies to provide accurate assistance.

Communication SkillsCritical thinkingFluency in EnglishCRMCustomer support

Posted 15 days ago
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📍 Greece

🔍 Digital solutions

  • Fluency in Dutch and English; additional language skills are a plus.
  • Previous experience in digital consulting, solution development, or a related field.
  • Strong analytical skills and an ability to understand client needs effectively.
  • Excellent communication and relationship management skills.
  • Familiarity with various digital tools and technologies relevant to business processes.
  • Capability to work independently in a remote environment while managing multiple projects.

  • Consult with Dutch clients to understand their business challenges and recommend appropriate digital solutions.
  • Create and present customized proposals that align with client requirements and goals.
  • Manage the implementation process to ensure that clients successfully adopt the solutions offered.
  • Provide ongoing training and support to clients, enabling them to maximize the effectiveness of our digital services.
  • Stay updated on the latest digital technologies and trends to enhance client strategies.
  • Collaborate with team members remotely to optimize service delivery and client engagement.

Communication SkillsAnalytical SkillsClient relationship management

Posted 15 days ago
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📍 Greece

  • Fluency in Dutch and English; proficiency in other languages is advantageous.
  • Previous experience in IT support or customer service roles is preferred.
  • Strong analytical and problem-solving capabilities, focused on client satisfaction.
  • Excellent communication skills, with the ability to simplify technical concepts.
  • Familiar with IT troubleshooting methodologies and relevant support technologies.
  • Adept at working independently in a remote setting while managing multiple tasks efficiently.

  • Offer outstanding IT support to Dutch-speaking customers via phone, email, and chat platforms.
  • Diagnose and troubleshoot a variety of technical issues swiftly and effectively.
  • Maintain organized documentation of all customer communications and support incidents in our system.
  • Provide guidance to users on software applications and IT best practices.
  • Coordinate with technical teams to escalate complicated issues as required.
  • Stay informed about product developments and latest technology trends to enhance support quality.

Analytical SkillsProblem SolvingExcellent communication skillsTroubleshootingClient relationship managementTechnical supportCustomer support

Posted 15 days ago
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Apply

📍 Greece

  • Fluency in Italian and English; knowledge of additional languages is advantageous.
  • Experience in customer service or support roles is preferred.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Proficient problem-solving skills and the ability to work effectively under pressure.
  • Familiarity with CRM systems and standard office software applications.
  • A self-motivated individual who can work independently while being part of a remote team.

  • Provide outstanding client support to Italian-speaking customers through various channels including phone, email, and chat.
  • Assist clients with questions regarding products, services, and order status.
  • Resolve customer complaints and issues promptly to ensure high levels of satisfaction.
  • Document and track client interactions accurately in the CRM system.
  • Collaborate with team members to improve service delivery and enhance customer experience.
  • Stay informed about product updates and company policies to provide accurate information to clients.

Communication SkillsCustomer serviceInterpersonal skillsProblem-solving skillsFluency in English

Posted about 1 month ago
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