Patrique Mercier Recruitment Nordic

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications.

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📍 Greece

🔍 Streaming services

  • Fluency in Finnish (both spoken and written) is essential.
  • Strong verbal and written communication skills.
  • Previous experience in customer service or a related field is preferred.
  • Passion for streaming services and knowledge of the entertainment industry is a plus.
  • Excellent problem-solving skills with a customer-centric approach.
  • Ability to work independently in a remote environment.
  • Proficient in using digital communication tools and customer management software.

  • Provide exceptional customer support via phone, email, and chat in Finnish.
  • Assist users with account inquiries, subscription details, and navigation of the streaming service.
  • Effectively resolve customer complaints and technical issues in a timely manner.
  • Educate customers about service features, promotions, and troubleshooting steps.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with team members to improve service delivery and customer satisfaction.

Communication SkillsProblem SolvingCustomer serviceWritten communication

Posted 2024-11-21
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Apply

📍 Greece

🔍 Technology

  • Fluency in Danish (both spoken and written) is essential.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service or a related field is preferred.
  • Genuine interest and knowledge of technology products.
  • Ability to work independently in a remote environment.
  • Proficient in using customer management software and digital communication tools.
  • Strong problem-solving skills with a customer-oriented approach.

  • Provide high-quality customer support through phone, email, and chat in Danish.
  • Assist customers with inquiries about technology products and services.
  • Resolve customer complaints and technical issues in an efficient manner.
  • Guide customers on product usage, features, and troubleshooting.
  • Maintain accurate records of customer interactions and feedback.
  • Stay up-to-date with product knowledge and industry trends to enhance customer interactions.
  • Collaborate with team members to improve service delivery and customer satisfaction.

Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationMultitasking

Posted 2024-11-21
Apply
Apply

📍 Greece

🔍 Streaming services and entertainment industry

  • Fluency in Danish (both spoken and written) is required.
  • Excellent communication and interpersonal skills.
  • Previous experience in customer service or support roles is preferred.
  • Strong problem-solving skills with a commitment to customer satisfaction.
  • Ability to work independently and manage time effectively in a remote setting.
  • Interest in streaming services and the entertainment industry is advantageous.
  • Familiarity with customer support software is a plus.

  • Deliver outstanding customer support via phone, email, and chat.
  • Assist customers with inquiries related to streaming services, subscriptions, and technical issues.
  • Efficiently resolve customer complaints and offer effective solutions.
  • Guide customers in utilizing streaming platforms to maximize their experience.
  • Maintain accurate records of customer interactions for service improvement.
  • Collaborate with team members to enhance overall service quality.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-21
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Apply

📍 Greece

  • Fluency in Finnish (spoken and written) is essential.
  • Strong customer service and communication skills.
  • Previous experience in customer service or emergency assistance is advantageous.
  • Excellent problem-solving skills and the ability to remain calm under pressure.
  • Experience with remote work environments is a plus.
  • Flexibility to work a variety of hours, including evenings and weekends.
  • Proficiency in using digital communication tools and software applications.

  • Respond quickly and efficiently to emergency calls for roadside assistance from customers.
  • Communicate effectively in Finnish, ensuring customers receive the clarity and support they need.
  • Collaborate with local service providers to arrange timely assistance for clients.
  • Maintain a professional demeanor while managing stressful situations and emergencies.
  • Document all customer interactions and solutions accurately in the required systems.
  • Work closely with team members to enhance service delivery and achieve high customer satisfaction.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-20
Apply
Apply

📍 Greece

🔍 Electronics

  • Fluency in Finnish (both spoken and written) is essential.
  • Good level of English proficiency.
  • Prior experience in technical support or related roles is preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication abilities, with a strong emphasis on customer service.
  • Ability to work independently in a remote environment while remaining self-motivated.
  • Familiarity with customer support software or CRM systems is a plus.
  • Organized, proactive, and able to manage time effectively.

  • Deliver exceptional technical support to Finnish-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve a variety of issues related to electronic products and services.
  • Provide clear instructions and guidance to customers to help them navigate their technical challenges.
  • Accurately document customer interactions and solutions in the support database.
  • Collaborate with team members to refine support processes and improve service quality.
  • Identify trends in customer issues and provide feedback for product improvement.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communication

Posted 2024-11-20
Apply
Apply

📍 Greece

🔍 Electronics

  • Fluency in Swedish (both spoken and written) is required.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service or support roles is preferred.
  • Technical aptitude and familiarity with electronic products are advantageous.
  • Excellent problem-solving skills with a focus on customer satisfaction.
  • Ability to work independently and manage time effectively in a remote setting.
  • Experience with customer service software is a plus.

  • Deliver outstanding customer support via phone, email, and chat.
  • Assist customers with inquiries related to electronic products, including troubleshooting and product information.
  • Efficiently resolve customer complaints and provide effective solutions.
  • Educate customers about product features and usage.
  • Maintain accurate records of customer interactions for future reference.
  • Work collaboratively with colleagues to improve service processes and enhance customer satisfaction.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-20
Apply
Apply

📍 Greece

🔍 Automotive

  • Fluency in German (both spoken and written) is essential.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service or a related field is preferred.
  • Genuine interest in the automotive industry and product knowledge.
  • Excellent problem-solving abilities with a focus on customer satisfaction.
  • Ability to work independently as well as within a remote team.
  • Proficient in using digital communication tools and customer management software.

  • Provide exceptional customer service through phone, email, and chat communications.
  • Assist customers with inquiries related to automotive products and services.
  • Resolve customer complaints and technical issues in a professional manner.
  • Guide customers through product features, benefits, and usage instructions.
  • Maintain accurate records of customer interactions and feedback.
  • Collaborate with team members to enhance overall service delivery and customer satisfaction.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-19
Apply
Apply

📍 Greece

🔍 Tobacco

  • Fluency in Italian (both spoken and written) is required.
  • Previous experience in customer service, sales, or a related field is preferred.
  • Strong communication skills with a customer-centric approach.
  • Ability to work independently in a remote setting.
  • Familiarity with the tobacco industry and related regulations is advantageous.
  • Proficiency with technology and CRM systems for managing customer interactions.
  • Self-motivated and goal-oriented.

  • Engage with clients and customers to provide information and answer queries about tobacco products.
  • Assist in promoting product offerings and driving sales through effective communication and relationship-building.
  • Ensure all customer interactions are handled with professionalism and adherence to industry regulations.
  • Maintain accurate records of customer interactions and follow-up as necessary.
  • Provide feedback and insights to management on customer preferences and market trends.
  • Work collaboratively with the remote team to meet sales targets and enhance service quality.
  • Stay informed of industry updates and regulatory changes affecting tobacco products.

Communication SkillsCustomer serviceAttention to detailWritten communication

Posted 2024-11-19
Apply
Apply

📍 Greece

🔍 Technology and productivity applications

  • Fluency in German (both spoken and written) is essential.
  • Strong communication and interpersonal skills.
  • Prior experience in customer service or technical support is preferred.
  • Interest in technology and productivity applications is a plus.
  • Excellent problem-solving skills with a customer-centric approach.
  • Ability to work independently in a remote environment.
  • Proficient in using digital tools and customer relationship management systems.

  • Provide top-notch customer service support through phone, email, and chat communications.
  • Assist users with inquiries related to the features and functions of the notes taking application.
  • Resolve customer issues and complaints efficiently and professionally.
  • Guide customers through technical troubleshooting and offer usage tips.
  • Document customer interactions accurately and maintain records in the CRM system.
  • Collaborate with the development team to relay customer feedback and improve the application.
  • Stay updated on the latest application features and industry trends to better assist customers.

Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communication

Posted 2024-11-19
Apply
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