Patrique Mercier Recruitment Nordic

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications.

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Jobs at this company:

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πŸ“ Greece

πŸ” Online Marketplace

  • Fluency in Dutch (both spoken and written) is essential.
  • Excellent communication and interpersonal skills.
  • Previous experience in customer service or support roles is preferred.
  • Strong problem-solving abilities and focus on customer satisfaction.
  • Ability to work effectively in a team-oriented and fast-paced environment.
  • Familiarity with online marketplace platforms is a plus.
  • Provide exceptional customer support through various channels, including phone, email, and chat, in Dutch.
  • Assist customers with inquiries related to the online marketplace platform.
  • Resolve customer complaints efficiently and effectively.
  • Educate customers about platform features and functionality.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve service delivery and customer satisfaction.

Communication SkillsProblem SolvingCustomer serviceInterpersonal skillsCustomer support

Posted 7 days ago
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πŸ” Online Ticketing & Event Services

  • Fluency in Dutch (both written and spoken) is required; knowledge of English is a plus.
  • Strong understanding of online ticketing systems and event management processes.
  • Excellent communication and relationship-building skills.
  • Prior experience in customer service, consulting, or event management is preferred.
  • Strong problem-solving skills with the ability to think creatively and strategically.
  • Able to work independently and collaboratively in a dynamic team environment.
  • Willingness to learn and adapt to new technologies and industry trends.
  • Engage with clients in Dutch to understand their ticketing needs and provide expert advice on event services.
  • Assist clients in using online ticketing platforms to ensure a smooth and successful event setup.
  • Analyze client requirements and deliver customized solutions to enhance their event outcomes.
  • Provide ongoing support and training to clients on best practices in ticketing and event management.
  • Collaborate with internal teams to develop innovative service offerings that meet client expectations.
  • Stay informed about industry trends and advancements in online ticketing and event management.

Communication SkillsCustomer serviceProblem-solving skillsClient relationship management

Posted 7 days ago
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πŸ“ Greece

πŸ” Home Entertainment Systems

  • Fluency in Dutch (both spoken and written) is required.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service or support roles is a plus.
  • Passion for home entertainment technologies and a willingness to learn.
  • Excellent problem-solving skills with a focus on customer satisfaction.
  • Ability to work effectively in a team-oriented environment.
  • Experience with customer service software is beneficial.
  • Provide exceptional customer support through various channels including phone, email, and chat in Dutch.
  • Assist customers with inquiries regarding home entertainment systems and related products.
  • Resolve customer complaints and issues promptly to ensure a positive experience.
  • Educate customers about the features and benefits of our products.
  • Document customer interactions accurately to improve overall service quality.
  • Collaborate with team members to enhance the customer experience and product knowledge.

Communication SkillsProblem SolvingTroubleshootingTechnical supportCustomer support

Posted 7 days ago
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πŸ“ Greece

πŸ” Grocery Delivery Services

  • Fluency in Dutch (both spoken and written) is essential.
  • Excellent communication and customer service skills.
  • Previous experience in customer service, particularly in a grocery or retail environment, is a plus.
  • Strong problem-solving abilities and a customer-focused approach.
  • Ability to work effectively both independently and in a team-oriented environment.
  • Interest in grocery delivery services and the retail industry is advantageous.
  • Proficient in using digital tools and customer relationship management software.
  • Deliver high-quality customer service through phone, email, and chat communications in Dutch.
  • Assist customers with inquiries regarding grocery delivery orders, product availability, and service details.
  • Handle customer complaints and ensure resolution in a prompt and professional manner.
  • Document customer interactions accurately in the company’s CRM system.
  • Collaborate with team members and delivery personnel to enhance overall service quality.
  • Stay informed about the latest products and services offering to assist customers effectively.

Customer serviceExcellent communication skillsProblem-solving skillsCRMCustomer support

Posted 7 days ago
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πŸ“ Greece

πŸ” EdTech

  • Fluency in Dutch (both spoken and written) is essential.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service, particularly in the EdTech sector, is a plus.
  • Excellent problem-solving abilities with a focus on enhancing the customer experience.
  • Ability to work both independently and collaboratively within a team.
  • Interest in online learning and technology-based educational products is advantageous.
  • Proficient in digital tools and customer management software.
  • Deliver excellent customer support through phone, email, and chat communications in Dutch.
  • Assist customers with inquiries related to online learning tools and educational resources.
  • Resolve customer complaints and issues efficiently while maintaining a positive attitude.
  • Guide users in navigating the online learning platform and troubleshooting any technical concerns.
  • Keep accurate records of customer interactions and issues within the CRM system.
  • Collaborate with team members to improve service quality and client satisfaction.
  • Stay current with educational technology trends and product updates to assist clients effectively.

Communication SkillsCustomer serviceInterpersonal skillsProblem-solving skillsTroubleshootingDigital MarketingTechnical supportCRMCustomer support

Posted 7 days ago
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πŸ“ Greece

πŸ” Logistics & Shipping

  • Fluency in Dutch (both spoken and written) is required.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service or related logistics roles is preferred.
  • Excellent problem-solving abilities with a focus on customer satisfaction.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • A positive attitude and a strong team player mentality.
  • Familiarity with logistics or shipping software is a plus.
  • Provide outstanding customer support via phone, email, and chat in Dutch.
  • Assist customers with inquiries regarding logistics and shipping processes.
  • Resolve customer issues and complaints promptly to ensure satisfaction.
  • Educate customers on shipping options and logistics services available to them.
  • Maintain accurate records of customer interactions for quality assurance.
  • Collaborate with the logistics team to streamline operations and improve service efficiency.

Communication SkillsProblem SolvingCustomer service

Posted 8 days ago
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πŸ“ Greece

πŸ” Food Delivery Service

  • Fluency in German (both spoken and written) is essential.
  • Strong communication and problem-solving skills.
  • Experience in customer service or support roles is preferred, particularly in the food service industry.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • A customer-oriented mindset with a focus on delivering high-quality service.
  • Proficient in using customer service software is a plus.
  • Provide exceptional customer support through various channels, including phone, email, and chat, in German.
  • Assist customers with orders, inquiries, and issues related to food delivery services.
  • Resolve customer complaints effectively and efficiently to ensure customer satisfaction.
  • Maintain accurate records of customer interactions and feedback for continuous improvement.
  • Collaborate with the Food Delivery team to enhance service quality and delivery processes.
  • Stay informed about menu offerings and promotions to provide accurate information to customers.

Communication SkillsProblem SolvingCustomer serviceCustomer support

Posted 15 days ago
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πŸ“ Greece

πŸ” Mobile Banking Services

  • Fluency in Spanish (both spoken and written) is required.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service or support roles is preferred.
  • Excellent problem-solving abilities with a focus on customer satisfaction.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Positive attitude and a proactive approach to service.
  • Familiarity with mobile banking services or financial products is a plus.
  • Provide exceptional customer support via phone, email, and chat in Spanish.
  • Assist customers with inquiries related to mobile banking services.
  • Resolve customer complaints and issues efficiently and professionally.
  • Educate clients on mobile banking features and help them navigate the app.
  • Document customer interactions accurately for quality assurance and continuous improvement.
  • Collaborate with team members to enhance the customer experience within the Mobile Banking Services Department.

Communication SkillsProblem SolvingCustomer serviceTechnical supportCustomer support

Posted 15 days ago
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πŸ“ Greece, Italy

πŸ” Customer Service

  • Fluency in Italian (both spoken and written) is required.
  • Strong communication and active listening skills.
  • Previous experience in customer service, especially in technical support roles, is highly preferred.
  • Excellent troubleshooting and problem-solving abilities.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Willingness to adapt to new technologies and learn about phone operating systems.
  • Familiarity with customer support software and tools is a plus.
  • Deliver exceptional customer support via phone, assisting users with inquiries related to phone operating systems.
  • Resolve technical issues and provide guidance on software and hardware functionalities.
  • Educate customers on features and capabilities of their devices to enhance usability.
  • Document customer interactions accurately for quality assurance and training purposes.
  • Collaborate with team members to continually improve service processes and customer satisfaction.
  • Stay updated on product knowledge and industry trends to provide informed support.

Problem SolvingTroubleshootingActive listeningTechnical supportCustomer support

Posted 18 days ago
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πŸ“ Greece

πŸ” Social Media

  • Fluency in German (spoken and written) is essential; proficiency in English is a bonus.
  • Experience in data analysis, especially within social media platforms and analytics tools.
  • Proficient in data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills.
  • Strong analytical skills coupled with the ability to simplify complex data.
  • Excellent communication and presentation skills.
  • Prior experience in digital marketing or social media strategy is advantageous.
  • Ability to work independently as well as collaboratively in a remote environment.
  • Analyze social media performance data to provide actionable insights and recommendations.
  • Develop and maintain dashboards and reports that showcase client performance metrics.
  • Monitor social media trends and performance to uncover new opportunities for client engagement.
  • Collaborate with marketing teams to inform and enhance social media strategies based on data-driven observations.
  • Communicate findings effectively in German to clients and internal stakeholders.
  • Stay current with social media analytics tools, trends, and best practices.

Data AnalysisTableauMicrosoft ExcelData visualizationDigital MarketingData analytics

Posted about 1 month ago
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