Finnish Customer Service for a Social Media Platform in Greece- Paid Relocation

View full description

Requirements:

• Fluent in Finnish, both written and spoken; proficiency in English is required.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to work efficiently under pressure in a fast-paced setting.
• Strong analytical and problem-solving skills.
• Previous experience in customer service, especially in the technology or social media sector, is a plus.
• Familiarity with CRM systems and support tools.
• A proactive attitude and willingness to adapt to a new cultural experience.

Responsibilities:

• Provide high-quality customer service to Finnish-speaking clients via phone, email, and live chat.
• Efficiently troubleshoot and resolve user issues for a seamless experience.
• Stay informed about the latest features and updates of the platform.
• Document all interactions and feedback in the company’s CRM system.
• Collaborate with team members to identify trends and suggest service improvements.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Foster a positive environment for users while promoting brand loyalty.