Czech Speaking Customer Service for Big Tech Company - Paid Relocation to Greece

View full description

Requirements:

• Fluent in Czech, both written and spoken; proficiency in English is required.
• Excellent communication skills, with a strong focus on customer service.
• Ability to work effectively in a team and independently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Previous experience in customer service, especially in the tech industry, is an advantage.
• Familiarity with CRM systems and customer support tools.
• A positive attitude, eagerness to learn, and a willingness to adapt to new challenges.

Responsibilities:

• Provide exceptional customer support to Czech-speaking clients through various channels, including phone, email, and chat.
• Respond promptly to customer inquiries and resolve issues effectively to ensure a high level of satisfaction.
• Maintain a thorough understanding of the company’s products and services to provide accurate assistance.
• Document all customer interactions in the company’s CRM system for accurate tracking.
• Collaborate with team members to enhance service quality and customer experience.
• Engage in ongoing training sessions to keep skills updated and improve service delivery.
• Provide feedback on customer trends and contribute ideas for process improvement.