Danish Online Content Moderator

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Requirements:

• No previous experience required, though customer service experience is ideal.
• Must have strong PC skills and ability to learn new computer tools.
• Good communication skills, strong analytical and decision-making skills.
• Attention to detail and a professional attitude.
• Advanced/proficient Danish language skills and conversational English.
• Flexibility in working times and ability to work autonomously.

Responsibilities:

• View and review user-generated content (e.g. sales ads).
• Respond to customer inquiries on all topics related to the online marketplace.
• Maintain a positive, empathetic, and professional attitude towards customers.
• Follow communication procedures and policies.
• Evaluate and make decisions in accordance with defined policies and guidelines.