Apply📍 APAC
🧭 Full-Time
💸 45000.0 - 50000.0 USD per year
🔍 Online communities and SaaS
- Strong alignment with our values.
- Proficient in English (spoken, written, reading) at a CEFR Level C2 / ILR Level 5.
- 1+ years of experience in a customer support role, ideally in SaaS.
- Strong written and verbal communication skills.
- Excited to be part of a startup with traction, influencing product development and roadmap.
- Skilled at understanding and implementing technical workflows at a fast pace.
- Desire to understand customer needs and a passion for being helpful.
- Team player thriving in a collaborative work environment.
- Eager to learn new topics and embrace new product developments.
- Prioritize customer issues across email, chat, and community channels.
- Become an expert on the Circle product, along with our internal staff admin tool.
- Advise creators on practical solutions as they launch and build their communities.
- Troubleshoot a wide range of issues across desktop and mobile browsers, along with our Android and iOS mobile apps.
- Escalate feedback to inform and improve our product.
- Collaborate with engineers and designers to troubleshoot complex technical issues.
- Identify trends from customer inquiries to suggest proactive solutions.
- Collaborate with a global team through Notion, Slack, and Zendesk.
Customer supportSaaS
Posted 1 day ago
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