Customer Support Specialist (APAC)

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Requirements:

• Strong alignment with company values.
• Proficient in English at CEFR Level C2 / ILR Level 5.
• 1+ years of experience in a customer support role, ideally in SaaS.
• Strong written and verbal communication skills.
• Excitement for being part of a startup with strong traction.
• Skilled at understanding and implementing technical workflows.
• Desire to understand customer needs and provide support.
• Team player thriving in a collaborative work environment.
• Eagerness to learn and embrace new product developments.

Responsibilities:

• Prioritize customer issues across email, chat, and community channels.
• Become an expert on the Circle product and internal staff admin tool.
• Advise creators on solutions for launching and building communities.
• Troubleshoot issues across desktop, mobile browsers, and mobile apps.
• Escalate feedback to improve the product.
• Collaborate with engineers and designers on complex technical issues.
• Identify trends from inquiries to suggest proactive solutions.
• Collaborate with a global team through Notion, Slack, and Zendesk.