ApplyCustomer Support Adviser, Calls
Posted about 1 month agoViewed
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💎 Seniority level: Entry
📍 Location: UK
💸 Salary: 24750.0 - 27000.0 GBP per year
🔍 Industry: Financial Services
🏢 Company: Monzo👥 1001-5000💰 Secondary Market 5 months ago🫂 Last layoff almost 5 years agoFinancial ServicesBankingWealth ManagementFinTech
🗣️ Languages: English
🪄 Skills: Communication SkillsProblem SolvingCustomer serviceEmpathyTechnical support
Requirements:
- Passionate about delivering outstanding customer service and continuously improving experiences.
- Strong communication skills, including active listening and clear responses.
- Enjoy helping customers over the phone and solving their issues.
- Resilience in dealing with emotionally charged situations.
- Understanding of regulatory requirements regarding customer interactions.
- Ability to multitask and switch contexts among different support channels.
- Quick learner and inquisitive to enhance personal knowledge.
- Skill in balancing customer engagement with efficiency.
- Tech literate and capable of using various systems.
- Availability for initial training during regular business hours.
Responsibilities:
- Be the first point of contact for customers over the phone and ensure their issues are resolved smoothly.
- Handle a variety of calls, demonstrate empathy, build rapport, and act in the best interest of customers.
- Identify and redirect customers to appropriate teams when necessary for quicker resolutions.
- Support other business areas during peak times with transferable skills.
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