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Customer Support Specialist - (Pacific Time Hours)

Posted 4 days agoViewed

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💎 Seniority level: Entry, 2+ years

📍 Location: United States, Pacific Time, NOT STATED

💸 Salary: 21.0 USD per hour

🔍 Industry: Pet insurance

🗣️ Languages: English, French, Spanish

⏳ Experience: 2+ years

🪄 Skills: Customer serviceFluency in EnglishData entryTechnical support

Requirements:
  • 2+ years’ experience in a member-facing role.
  • Experience using and learning complex computer systems.
  • Work from home experience is a plus.
  • Fluency in French or Spanish is a plus.
Responsibilities:
  • Handle sensitive situations with empathy and care, exemplifying Trupanion values.
  • Utilize multiple systems to support members.
  • Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment.
  • Assist members, ask probing questions, and problem-solve creatively.
  • Manage time efficiently to provide legendary service in a high-volume contact center.
  • Make genuine connections and adapt communication style to serve members.
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