ApplyCustomer Support Specialist - (Pacific Time Hours)
Posted 2 months agoViewed
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💎 Seniority level: Entry, 2+ years
📍 Location: United States, Pacific Time, NOT STATED
💸 Salary: 21.0 USD per hour
🔍 Industry: Pet insurance
🗣️ Languages: English, French, Spanish
⏳ Experience: 2+ years
🪄 Skills: Customer serviceFluency in EnglishData entryTechnical support
Requirements:
- 2+ years’ experience in a member-facing role.
- Experience using and learning complex computer systems.
- Work from home experience is a plus.
- Fluency in French or Spanish is a plus.
Responsibilities:
- Handle sensitive situations with empathy and care, exemplifying Trupanion values.
- Utilize multiple systems to support members.
- Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment.
- Assist members, ask probing questions, and problem-solve creatively.
- Manage time efficiently to provide legendary service in a high-volume contact center.
- Make genuine connections and adapt communication style to serve members.
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