Valer

👥 11-50Data IntegrationSoftware EngineeringInformation TechnologySoftware💼 Private Company
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Valer is a health-tech company revolutionizing prior authorization and referral management. Our platform automates submissions, status checks, reporting, and EHR synchronization for healthcare providers across various settings. We streamline these processes, significantly speeding up healthcare delivery and improving patient outcomes. Our core product, VALER®, is a cloud-based application automating health care revenue operations and providing connectivity solutions among health care insurers and providers. We are actively disrupting the healthcare industry by streamlining complex processes and helping our clients provide healthcare faster and easier to patients. Our tech stack includes technologies like WordPress, Google Analytics, and Content Delivery Networks, reflecting our commitment to both robust backend infrastructure and a user-friendly experience. Our engineering culture emphasizes innovation, customer satisfaction, and collaboration. We are a remote-friendly company, providing a flexible work environment and fostering a culture of work hard, play hard. We are a growing company with a dedicated team of 11-50 employees, and we are actively expanding our team. We offer competitive salaries, comprehensive benefits, and opportunities for career growth. We also offer remote flexibility.

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📍 California, United States, Washington, United States, Oregon, United States

🧭 Full-Time

💸 45000.0 - 60000.0 USD per year

🔍 Healthcare technology

  • High School Diploma or Bachelor's Degree.
  • 1-2 years of prior support experience.
  • Experience with Windows, Microsoft Office Suite, Slack, and Jira.
  • Flexibility in hours.
  • Ability to work urgently and multitask.
  • Excellent Customer Service and attention to detail.
  • Strong analytical and verbal communication skills.
  • Serve as primary point of contact for Support Tickets.
  • Collaborate with Engineering, Customer Success, and Customers.
  • Respond to customers by email.
  • Log into Customer Instance to resolve customer tickets.
  • Assist with obtaining portal credentials and attend related meetings.
  • Maintain records in Dashlane and provide exceptional customer service.
  • Track resolution progress and give status updates to customers.
  • Apply company policies to resolve customer issues and log all requests.

JiraMicrosoft Office SuiteCustomer support

Posted 4 days ago
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