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WEVO

👥 11-50💰 $3,500,000 Seed about 3 years agoArtificial Intelligence (AI)UX DesignPredictive AnalyticsMachine LearningEnterprise SoftwareWeb Design💼 Private Company
Website LinkedIn Email Twitter

WEVO is a fast-growing, AI-powered UX research platform, helping companies understand their users and optimize their digital experiences. Our platform leverages over 1 million user studies and 12 patents to provide statistically significant insights, enabling product, marketing, and research teams to make data-driven decisions faster. We’re trusted by leading brands like Mastercard, LinkedIn, and Goldman Sachs. Our technology stack includes iPhone/Mobile Compatibility, Viewport Meta, Apple Mobile Web Clips Icon, Google Tag Manager, HSTS, Google Analytics, DNSSEC, Content Delivery Network, WordPress, Global Site Tag, and other cutting-edge technologies to deliver a seamless and insightful user experience. With a team of 11-50 employees, we foster a collaborative and innovative environment. Our 'Better Together' and 'Customer First' values drive us to continuously improve, as reflected in our 'Relentless Improvement' philosophy. WEVO is headquartered in Boston, MA, and has a strong remote work culture with the 'Customer Associate' job located in Mexico. We recently achieved profitability and secured new funding, positioning us for continued growth. If you are passionate about customer experience and thrive in a fast-paced startup environment, WEVO offers an exceptional opportunity to shape the future of AI-powered digital experiences and make a real impact in the industry.

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Jobs at this company:

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🔥 Enterprise Customer Success Manager
Posted about 22 hours ago

📍 Mexico, Chile, Argentina

🧭 Full-Time

🔍 SaaS

  • At least 3 years in a customer success or account management role, at a SaaS company. Working with enterprise customers (at least $500M in revenue) is a must.
  • Industry expertise in UX research, website testing/optimization, and/or digital marketing.
  • Strong presentation and communication skills.
  • A self-starter capable of working independently, managing their own deadlines and deliverables.
  • Comfortable in an entrepreneurial environment.
  • Fully fluent in English
  • Partner with customers to support their user research initiatives
  • Onboard and train customer teams on how to be successful with WEVO
  • Create and deliver quarterly business reviews (QBR)
  • Lead success planning for Tier 1 & 2 customers
  • Serve as customer escalation point for support or service issue
  • Monitor account health metrics (adoption, active users, etc.) and use data to inform actions or interventions
  • Collect and monitor use case and value realization intelligence as part of customer value management program
  • Provide customer insight to the product team and help shape product strategy

Data AnalysisCommunication SkillsCustomer servicePresentation skillsAccount ManagementReportingTrainingClient relationship managementData visualizationDigital MarketingCustomer supportCustomer SuccessEnglish communicationSaaSA/B testing

Posted about 22 hours ago
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🔥 Customer Associate
Posted 9 days ago

🧭 Contract

  • 2-3years in Customer Support role, preferably in the digital space
  • Experience in a startup environment is a plus, as it demonstrates adaptability, problem-solving skills, and the ability to thrive in a fast-paced, dynamic setting.
  • Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.
  • Experience with support ticketing systems, CRM tools, and knowledge base management.
  • Understand the WEVO platform to effectively identify research opportunities and isolate the correct audiences for each
  • Serve as the primary contact for customer inquiries, providing timely and accurate support via email, chat, and other communication channels.
  • Coordinate survey launches with partners and monitor progress for timely delivery
  • Collaborate with internal teams, troubleshoot issues, and implement necessary changes
  • Troubleshoot technical and usability issues, collaborating with internal teams to resolve customer concerns efficiently.
  • Assist customers in navigating the WEVO platform, ensuring they maximize its features and capabilities.
  • Document common customer issues and contribute to knowledge base resources to improve self-service options.
  • Gather customer feedback and collaborate with product and engineering teams to enhance platform functionality and user experience.
  • Monitor support trends and proactively suggest improvements to the customer support process.
Posted 9 days ago
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