Enterprise Customer Success Manager

Posted about 22 hours agoViewed

💎 Seniority level: Manager, 3+ years

📍 Location: Mexico, Chile, Argentina

🔍 Industry: SaaS

🏢 Company: WEVO👥 11-50💰 $3,500,000 Seed about 3 years agoArtificial Intelligence (AI)UX Design Predictive Analytics Machine Learning Enterprise Software Web Design

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisCommunication SkillsCustomer servicePresentation skillsAccount ManagementReportingTrainingClient relationship managementData visualizationDigital MarketingCustomer supportCustomer SuccessEnglish communicationSaaSA/B testing

Requirements:

At least 3 years in a customer success or account management role, at a SaaS company. Working with enterprise customers (at least $500M in revenue) is a must.
Industry expertise in UX research, website testing/optimization, and/or digital marketing.
Strong presentation and communication skills.
A self-starter capable of working independently, managing their own deadlines and deliverables.
Comfortable in an entrepreneurial environment.
Fully fluent in English

Responsibilities:

Partner with customers to support their user research initiatives
Onboard and train customer teams on how to be successful with WEVO
Create and deliver quarterly business reviews (QBR)
Lead success planning for Tier 1 & 2 customers
Serve as customer escalation point for support or service issue
Monitor account health metrics (adoption, active users, etc.) and use data to inform actions or interventions
Collect and monitor use case and value realization intelligence as part of customer value management program
Provide customer insight to the product team and help shape product strategy

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