Rockstar

👥 11-50 Lifestyle Retail Fashion Leisure Apparel💼 Private Company

Rockstar is an innovative company focused on harnessing the potential of decentralized finance (DeFi) and Web3 technologies to create impactful solutions. With a commitment to shaping the future of finance through cutting-edge technology, Rockstar seeks to expand its team by hiring a Grants Manager who is knowledgeable in the DeFi and Web3 space.

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Jobs at this company:

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🔥 Staff Software Engineer

Posted 1 day ago

🧭 Full-Time

🔍 Fintech, Insurtech

🔧 Requirements

7+ years’ experience developing software in a production environment.
2+ years’ experience in a staff engineer or technical lead role.
Production experience with Node.js and Typescript.
Proven experience working in backend systems, designing RESTful APIs, and codifying business logic on top of data stores.
Exceptional ability to communicate clearly and concisely, particularly in Slack and technical documents.
Experience in product development where the individual was a key decision maker.
Deep expertise in system architecture and design.
Proven success in operational excellence.
Cross-functional leadership and collaboration experience.
Familiarity with cloud environments, especially the Google Cloud stack.

💡 Responsibilities

Guide the team in delivering high-quality, well-tested technical solutions providing technical and project oversight.
Lead by example through the quality of code and approach to work.
Own projects through the entire software development lifecycle - from planning and development to validation, iteration, and maintenance.
Translate conceptual work into well-crafted tech plans for review by technical leadership and key stakeholders.
Leverage understanding of the business and engineering strategies to design experiments and high-value projects that impact the work the team is doing.
Expertly navigate complex systems and domains to identify key challenges and create plans to address them.
Own system quality and hold team members accountable through constructive and actionable feedback.
Level up the team through code review feedback and knowledge sharing sessions.
Assist in the onboarding of new engineering hires.

Posted 1 day ago

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🔥 School Success Manager

Posted 2 days ago

📍 United States

🔍 School Scheduling

🔧 Requirements

Meaningful experience developing middle and/or high school schedules.
Willingness to work in a scrappy environment.
At least 3 years of experience building and owning a middle and/or high school schedule.
At least 5 years of experience working inside a school, understanding its operations and culture.
Detail-oriented: Meticulously reviews schedules, slides, and related documents with critical attention to detail.
Strategic: Can take in many different signals, cut through the noise, and deliver for district/CMO and school partners.
Efficient: Excited to build an impactful product in a lean environment, handling multiple priorities, tasks, and requests simultaneously.
Collaborative: Experience working across cross-functional teams and comfortable with constant collaboration.
Passionate about schools: Driven to improve school operations and help them use resources to best serve students.

💡 Responsibilities

Own a portfolio of schools: Manage a portfolio of district and charter school partners through the customer journey.
Provide end-to-end support: Finalize schedules by solving complex constraints and unique school needs.
Develop strategic relationships: Engage with key stakeholders including lead schedulers, principals, district leaders, and scheduling teams.
Track success metrics: Ensure high levels of satisfaction and renewal rates for each partner.
Serve as a strategic thought partner: Align schedules with the unique priorities of district and school-based teams.
Lead implementations: Drive the end-to-end implementation process for each partner across a portfolio of schools.
Lead onboarding and training: Facilitate onboarding and training for new and returning partners.
Support data integration: Collaborate with partners’ IT teams and the data integration team, managing aspects of the data transfer process.
Troubleshoot technical issues: Act as the external representative with support from the product & engineering team.
Communicate cross-functionally: Share customer feedback and insights with sales & marketing and product & engineering teams.
Support sales and operations: Contribute to sales efforts in the scheduling “off-season” and assist in various operational tasks.
Be part of the brain trust: Work with leaders across functional areas to make and implement major decisions for the future.

Posted 2 days ago

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🔥 Compliance Operations Manager

Posted 5 days ago

🔍 Healthcare

🔧 Requirements

Detail-oriented
Problem-solver
Team player

💡 Responsibilities

Leading cross-functional projects that are leadership’s top priority.
Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states.
Managing the filing of critical documents to support the expansion of client operations in the US.
Serving as the primary point of contact for correspondence with US government agencies.
Conducting independent research and problem-solving to navigate complex government processes effectively.
Systemizing workflows by documenting processes and ensuring they are clear and repeatable.
Upholding high-quality standards by maintaining a meticulous and detail-oriented approach to all tasks.

Posted 5 days ago

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🔥 Legal Associate

Posted 7 days ago

📍 United States

🔍 Decentralized Finance

🔧 Requirements

Juris Doctor from an accredited law school; member of a U.S. state bar in good standing.
2–5 years of legal practice experience with a strong focus on corporate law, contract law, marketing guidelines, IP law, Securities and Commodities law, and a base understanding of broad financial regulation requirements.
Understanding of 501(c)4 organization structure and requisite reporting and record-keeping associated therewith.
Familiarity with U.S. financial regulatory frameworks as they apply to decentralized exchanges and DeFi protocols.
Demonstrated experience advising on web3 and crypto matters, particularly within the DeFi ecosystem.
Understanding of protocol mechanics and governance structure.
Impeccable attention to detail and commitment to advancing decentralized finance.
Innate curiosity.

💡 Responsibilities

Handle a portfolio of grants, contracts, marketing materials, and other collateral documents in collaboration with outside counsel.
Anticipate and address legal, business, and regulatory challenges within the DeFi space, recommending solutions to mitigate risks and pursue opportunities that align with the foundation's mission.
Review external communications to ensure alignment with foundation objectives and regulatory compliance.
Provide risk-based legal, regulatory, and strategic advice to the General Counsel and communicate to executives, grantees, marketing teams, and more.
Review and structure grant agreements for the grant programs.
Monitor communications and deliverables from grantees to ensure compliance with the foundation’s guidelines, expectations, and regulatory requirements.
Assist the General Counsel in executing the foundation's broad legal and policy strategy.

Posted 7 days ago

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🔥 Sales Development Representative

Posted 12 days ago

📍 Philippines

🧭 Contract

🔍 Recruitment

🔧 Requirements

Excellent written English – Ability to write clear, engaging, and natural-sounding business emails.
Relevant experience – Prior experience in sales development, partnerships, recruitment, or a similar role is a plus.
Proactive & motivated – Resourceful, takes initiative, and loves figuring things out.
Process-driven but adaptable – Can follow a playbook but also think on their feet and suggest improvements.
Strong research & organization skills – Can manage outreach lists, track conversations, and keep things running smoothly.

💡 Responsibilities

Monitor a company watchlist and send personalized outreach when target companies open roles.
Manage and grow the referral program—engage with existing members, ask for introductions, and draft forwardable emails.
Identify and reach out to potential channel partners (e.g., fractional executives, business coaches, nonprofit organizations).
Craft compelling partnership pitch emails.
Post new job openings on LinkedIn and tag relevant parties to maximize visibility.
Test cold outreach campaigns to Executive Assistants at financial and professional services firms and other niche segments.
Help refine messaging and strategy based on results.

Written communicationExcellent communication skillsSales experienceMarket ResearchLead GenerationCRM

Posted 12 days ago

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🔥 Director of Payments & Collections

Posted 13 days ago

📍 United States

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Software Development

🔧 Requirements

Proven ability to develop and execute a strategic roadmap aligned with business objectives and key metrics.
Experience in streamlining processes and scaling operations for growing teams and organizations.
Strong track record of creating, refining, and managing efficient core processes for diverse operational needs.
Ability to work closely with CX, Product, and Data teams to align on goals and deliver impactful results.
Skilled in data analysis, reporting, and experimentation to drive metrics like collections rates and operational efficiency.
Experience owning, managing, and optimizing a technical ecosystem, including evaluating and integrating new tools.
Demonstrated success managing mid-size teams, including mentoring people managers with varying levels of experience.
Empathy for customer needs and a focus on delivering exceptional customer experiences.
A "jack of all trades" mindset with the ability to work independently, learn quickly, and adapt to evolving challenges.
Experience fostering strong team culture and collaboration in a remote work environment.

💡 Responsibilities

Define and execute the Payments team strategy.
Streamline operational processes.
Develop, implement, and revise core processes for handling customer support tickets, collections workflows, and special projects.
Collaborate with Product, CX, and Data teams.
Design and execute tests and experiments to optimize key payments metrics.
Oversee the Payments team tech stack.
Manage daily operations and a team of 25+ staff.
Monitor and report on payments performance metrics.

LeadershipProject ManagementSQLData AnalysisPeople ManagementCross-functional Team LeadershipOperations ManagementFinancial ManagementAPI testingStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationCustomer serviceAdaptabilityData visualizationTeam managementProcess improvementData analytics

Posted 13 days ago

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🔥 Director of Customer Experience

Posted 14 days ago

📍 United States

🧭 Full-Time

💸 110000.0 - 130000.0 USD per year

🔍 Affordable Housing

🔧 Requirements

Proven experience managing and mentoring people managers, including developing new leaders and fostering a strong, cohesive team.
Ability to develop and implement long-term strategies while being hands-on and tactical to ensure immediate operational needs are met.
Deep commitment to delivering exceptional customer service, with experience managing support functions for both end-users and business clients.
Excellent verbal and written communication skills to collaborate across teams, address escalations, and advocate for customer needs with internal stakeholders.
Experience working with Legal, Product, Payments, and Sales teams to address complex issues and implement solutions that balance customer needs and business goals.
Proficiency in analyzing support metrics, tracking KPIs, and using data to identify trends and drive continuous improvement in support processes.
Expertise in handling escalations and resolving sensitive or high-priority cases with empathy, professionalism, and adherence to company policies.
Track record of enhancing support workflows, systems, and tools to improve efficiency and customer satisfaction.
Comfortable navigating a fast-paced, high-growth environment while managing multiple priorities and adapting to change.
Passion for tackling the affordable housing crisis and leveraging support as a key pillar in empowering Members and Hosts to succeed.

💡 Responsibilities

Design and Execute a Support Strategy: Develop and refine processes that ensure seamless support for Members and Hosts as the company grows.
Own and Optimize Support Operations: Oversee the performance of both Member and Host Support teams, ensuring efficient resolution of issues, high-quality service delivery, and scalable processes that evolve with the business. Continuously refine workflows, response times, and service levels to drive operational excellence.
Drive Workforce Management: Responsible for hiring, team structure, and workforce planning, ensuring adequate coverage across shifts, holidays, and peak periods. Define and manage internal policies, including PTO, scheduling, and performance expectations, to build a well-balanced, efficient, and engaged support organization.
Lead and Develop a High-Performing Team: Manage and mentor three People Managers, building leadership capacity and a culture of excellence.
Transform Customer Insights into Action: Partner with Legal, Product, Growth, and others to surface key customer trends and drive improvements in policy, process, and product. Support is not just a reactive function—it’s a critical feedback loop for the business.
Build, Analyze, and Decision on Data: Own support metrics end-to-end. Not just analyzing existing reports but building them. Comfortable creating dashboards and basic models to track performance, identify trends, and uncover new insights. Proactively recognizing when new data is needed and working cross-functionally to capture it. Data isn’t just for reporting; it’s used to drive meaningful operational and strategic improvements.
Own and Improve the Support Tech Stack: Independently manage and optimize support tools, knowing when to escalate technical needs but also comfortable with self-learning and troubleshooting.
Enhance Training and Development: Build training programs that equip support teams to deliver excellent service and navigate complex customer needs.
Drive Continuous Improvement: Identify and implement innovative solutions to improve workflows, policies, and communication channels, ensuring a frictionless support experience.

LeadershipProject ManagementData AnalysisPeople ManagementSalesforceHR ManagementCross-functional Team LeadershipOperations ManagementStrategic ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAgile methodologiesMentoringTrainingData visualizationTeam managementProcess improvementFinancial analysisCustomer supportCustomer SuccessBudget management

Posted 14 days ago

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🔥 Director of Community Management

Posted 14 days ago

📍 United States

🧭 Full-Time

💸 120000.0 - 140000.0 USD per year

🔧 Requirements

Community Management Experience: Proven community management experience, with 5+ years in building and scaling online communities.
Educational Program Design Experience: Expertise in educational program design, including creating engaging and scalable content for diverse audiences.
Led Community Initiatives: Experience with peer-driven initiatives, such as ambassador or mentor programs.
Analytical Skills: Strong analytical skills to track and optimize performance metrics like NPS and engagement rates.
Cross Functional Collaboration: Cross-functional collaboration skills, working with CX, sales, product, and marketing teams to achieve shared goals.
Communication Skills: Excellent communication and leadership abilities to inspire and guide both internal teams and community members.
Community Platforms Knowledge: Proficiency with digital community tools like forums, discussion boards, and self-service platforms.
Data Driven Decision-Making: Data-driven mindset, using insights to refine strategies and foster continuous improvement.
Learning Cultivator: Passion for empowering users and creating a culture of learning and collaboration.
Adaptability and Resilience: Adaptability to thrive in a fast-paced, high-growth environment, balancing strategic planning with hands-on execution.

💡 Responsibilities

Analyzing Data: Analyze community data to identify knowledge gaps and areas for improvement among hosts and members.
Creating Resources and Materials: Develop educational materials such as guides, FAQs, webinars, and training sessions to enhance host and member success.
Building Learning Platforms: Establish scalable learning channels like forums, self-service portals, and video resources to promote knowledge-sharing.
Recruiting Ambassadors: Recruit and train host ambassadors for the Community Ambassador Program, fostering peer leadership and mentorship.
Designing Incentive Programs: Design incentive structures to encourage active participation from ambassadors in community initiatives.
Managing Community Spaces: Manage digital community spaces (e.g., forums, discussion boards) to facilitate peer-to-peer support and reduce reliance on internal teams.
Hosting Community Sessions: Host regular engagement sessions such as Q&As, AMAs, and expert-led discussions to sustain community interest and involvement.
Collaborating Across Departments: Collaborate with cross-functional teams (CX, product, marketing) to incorporate community feedback into strategic decisions.
Tracking Metrics: Track and analyze key metrics like NPS, engagement rates, and self-resolution rates to measure community success.
Refining Processes: Continuously refine processes to scale community engagement and improve user experiences for hosts and members.

LeadershipProject ManagementData AnalysisCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationCustomer serviceMentoringStrategic thinking

Posted 14 days ago

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🔥 Care Operations Coordinator

Posted 14 days ago

📍 Colombia, Brazil, Mexico, Philippines, South Africa

🔍 Healthcare

🔧 Requirements

2+ years in a similar operations and customer-facing support role (healthcare experience preferred).
Strong written and verbal communication skills in English.
Excellent organizational skills with meticulous attention to detail.
Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.) and strong data entry skills.

💡 Responsibilities

Provide timely and empathetic responses to patient inquiries via phone, email, and chat.
Schedule and reschedule patient sessions in collaboration with the Clinical team.
Update and maintain various trackers (patient intake, scheduling, provider status, etc.).
Own the development and continuous improvement of Standard Operating Procedures (SOPs).
Run payroll for providers, ensuring accurate hours and compensation.
Follow up with patients during the intake process to gather necessary information and documentation.

Posted 14 days ago

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🔥 Business Operations Associate

Posted 14 days ago

📍 United States

🔍 Grants organization

🔧 Requirements

3+ years proven experience in financial operations, administrative support, or a similar role.
Proficiency in database management and data entry.
Familiarity with grants management and financial processes is highly preferred.
Strong organizational skills with the ability to manage multiple tasks and deadlines.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Experience with Fluxx or similar grant management software is a plus.
High attention to detail and commitment to accuracy.
Experience with Airtable.
Familiarity with banking operations and AR/AP processes.
Experience using block explorers to track cryptocurrency transactions.
Bonus: Interest or experience with crypto products.

💡 Responsibilities

Data Entry: Accurately enter contact information and other relevant data into database systems.
Accounts Payable/Receivable: Process bills for payment and manage incoming payments.
Billing Information Collection: Collect and verify billing information, adhering to KYC (Know Your Customer) and KYB (Know Your Business) standards.
Cryptocurrency Transaction Tracking: Use block explorers to monitor and track cryptocurrency transactions.
Grant Payment Coordination: Assist in cueing up payments according to project milestones, ensuring timely and accurate financial management.
Fixed Asset Schedules: Build and maintain inventory detail of company assets.
Documentation: Develop and maintain essential documentation such as flow charts, operational playbooks, and training materials to streamline processes.
Grants Operations: Handle the administrative aspects of grant management, including preparing agreements, obtaining necessary signatures, conducting follow-up communications, and maintaining clean data records.
Fluxx Platform Support: Provide support and troubleshoot issues within the Fluxx grants management system.
System Maintenance: Perform regular updates in systems, including adding milestones and other critical data points.
Ad Hoc: Other business operations or grant operations tasks as needed.

Data AnalysisFinancial ManagementMicrosoft ExcelAccountingDocumentationData entryData managementBookkeepingBudget management

Posted 14 days ago

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