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Care Operations Coordinator
Posted 15 days agoViewed
💎 Seniority level: Junior, 2+ years
📍 Location: Colombia, Brazil, Mexico, Philippines, South Africa
🔍 Industry: Healthcare
🏢 Company: Rockstar👥 11-50LifestyleRetailFashionLeisureApparel
🗣️ Languages: English
⏳ Experience: 2+ years
Requirements:
- 2+ years in a similar operations and customer-facing support role (healthcare experience preferred).
- Strong written and verbal communication skills in English.
- Excellent organizational skills with meticulous attention to detail.
- Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.) and strong data entry skills.
Responsibilities:
- Provide timely and empathetic responses to patient inquiries via phone, email, and chat.
- Schedule and reschedule patient sessions in collaboration with the Clinical team.
- Update and maintain various trackers (patient intake, scheduling, provider status, etc.).
- Own the development and continuous improvement of Standard Operating Procedures (SOPs).
- Run payroll for providers, ensuring accurate hours and compensation.
- Follow up with patients during the intake process to gather necessary information and documentation.
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