Director of Payments & Collections

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Requirements:

• Proven ability to develop and execute a strategic roadmap aligned with business objectives and key metrics.
• Experience in streamlining processes and scaling operations for growing teams and organizations.
• Strong track record of creating, refining, and managing efficient core processes for diverse operational needs.
• Ability to work closely with CX, Product, and Data teams to align on goals and deliver impactful results.
• Skilled in data analysis, reporting, and experimentation to drive metrics like collections rates and operational efficiency.
• Experience owning, managing, and optimizing a technical ecosystem, including evaluating and integrating new tools.
• Demonstrated success managing mid-size teams, including mentoring people managers with varying levels of experience.
• Empathy for customer needs and a focus on delivering exceptional customer experiences.
• A "jack of all trades" mindset with the ability to work independently, learn quickly, and adapt to evolving challenges.
• Experience fostering strong team culture and collaboration in a remote work environment.

Responsibilities:

• Define and execute the Payments team strategy.
• Streamline operational processes.
• Develop, implement, and revise core processes for handling customer support tickets, collections workflows, and special projects.
• Collaborate with Product, CX, and Data teams.
• Design and execute tests and experiments to optimize key payments metrics.
• Oversee the Payments team tech stack.
• Manage daily operations and a team of 25+ staff.
• Monitor and report on payments performance metrics.