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Customer Associate
Posted 9 days agoViewed
💎 Seniority level: Junior, 2-3years
🏢 Company: WEVO👥 11-50💰 $3,500,000 Seed about 3 years agoArtificial Intelligence (AI)UX DesignPredictive AnalyticsMachine LearningEnterprise SoftwareWeb Design
⏳ Experience: 2-3years
Requirements:
- 2-3years in Customer Support role, preferably in the digital space
- Experience in a startup environment is a plus, as it demonstrates adaptability, problem-solving skills, and the ability to thrive in a fast-paced, dynamic setting.
- Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Experience with support ticketing systems, CRM tools, and knowledge base management.
Responsibilities:
- Understand the WEVO platform to effectively identify research opportunities and isolate the correct audiences for each
- Serve as the primary contact for customer inquiries, providing timely and accurate support via email, chat, and other communication channels.
- Coordinate survey launches with partners and monitor progress for timely delivery
- Collaborate with internal teams, troubleshoot issues, and implement necessary changes
- Troubleshoot technical and usability issues, collaborating with internal teams to resolve customer concerns efficiently.
- Assist customers in navigating the WEVO platform, ensuring they maximize its features and capabilities.
- Document common customer issues and contribute to knowledge base resources to improve self-service options.
- Gather customer feedback and collaborate with product and engineering teams to enhance platform functionality and user experience.
- Monitor support trends and proactively suggest improvements to the customer support process.
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