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Customer Support Associate

Posted about 1 month agoViewed

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💎 Seniority level: Entry, 1-2 years

📍 Location: California, United States, Washington, United States, Oregon, United States, PST

💸 Salary: 45000.0 - 60000.0 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Valer👥 11-50Data IntegrationSoftware EngineeringInformation TechnologySoftware

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: JiraMicrosoft Office SuiteCustomer support

Requirements:
  • High School Diploma or Bachelor's Degree.
  • 1-2 years of prior support experience.
  • Experience with Windows, Microsoft Office Suite, Slack, and Jira.
  • Flexibility in hours.
  • Ability to work urgently and multitask.
  • Excellent Customer Service and attention to detail.
  • Strong analytical and verbal communication skills.
Responsibilities:
  • Serve as primary point of contact for Support Tickets.
  • Collaborate with Engineering, Customer Success, and Customers.
  • Respond to customers by email.
  • Log into Customer Instance to resolve customer tickets.
  • Assist with obtaining portal credentials and attend related meetings.
  • Maintain records in Dashlane and provide exceptional customer service.
  • Track resolution progress and give status updates to customers.
  • Apply company policies to resolve customer issues and log all requests.
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