Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Apply

Customer Support Associate

Posted 26 days agoViewed

View full description

💎 Seniority level: Junior, 1+ years

📍 Location: United States

💸 Salary: 60000.0 - 65000.0 USD per year

🔍 Industry: Financial Technology

🏢 Company: Obligo👥 51-100💰 $35,000,000 5 months agoFinancial ServicesInformation TechnologyReal Estate

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Analytical SkillsProblem SolvingMultitaskingTroubleshootingTechnical supportCustomer support

Requirements:
  • 1+ years of customer support experience in a fast-paced environment.
  • Experience handling email, live chat, and phone support.
  • Excellent written and verbal communication skills.
Responsibilities:
  • Respond to and resolve customer inquiries via email, live chat, and phone within defined SLAs.
  • Handle escalated cases from our outsourced support team.
  • Identify trends in customer inquiries and recommend improvements.
Apply

Related Jobs

Apply
🔥 Customer Support Associate
Posted 1 day ago

📍 United States

🧭 Contract

🔍 AI-powered digital experiences

🏢 Company: WEVO👥 11-50💰 $3,500,000 Seed about 3 years agoArtificial Intelligence (AI)UX DesignPredictive AnalyticsMachine LearningEnterprise SoftwareWeb Design

  • 2-3years in Customer Support role, preferably in the digital space
  • Experience with data manipulation for data cleaning, transformation, and analysis, combined with the ability to identify and resolve discrepancies, anomalies, and incomplete data to ensure dataset accuracy.
  • Strong analytical mindset, keen attention to detail, and robust problem-solving skills.
  • Ability to communicate technical concepts to non-technical users.
  • Experience with support ticketing systems, CRM tools, and knowledge base management.
  • Proven ability to develop positive relationships and effectively coordinate with cross-functional teams; develop and communicate creative, diplomatic solutions to problems; manage competing priorities on a daily basis with the following teams of Product Management, Engineering, Sales and Customer Success
  • Passion for customer experience and a proactive approach to solving customer challenges.
  • Understand the WEVO platform to effectively identify research opportunities and isolate the correct audiences for each
  • Clean and groom data by identifying discrepancies, anomalies, and incomplete information, ensuring the accuracy and integrity of datasets for effective analysis and fraud detection efforts.
  • Serve as the primary contact for customer inquiries, providing timely and accurate support via email, chat, and other communication channels.
  • Coordinate survey launches with partners and monitor progress for timely delivery
  • Collaborate with internal teams, troubleshoot issues, and implement necessary changes
  • Troubleshoot technical and usability issues, collaborating with internal teams to resolve customer concerns efficiently.
  • Assist customers in navigating the WEVO platform, ensuring they maximize its features and capabilities.
  • Document common customer issues and contribute to knowledge base resources to improve self-service options.
  • Gather customer feedback and collaborate with product and engineering teams to enhance platform functionality and user experience.
  • Monitor support trends and proactively suggest improvements to the customer support process.

Data AnalysisCommunication SkillsAnalytical SkillsCustomer serviceWritten communicationProblem-solving skillsTroubleshootingJSONTechnical supportCRMData managementCustomer supportCustomer Success

Posted 1 day ago
Apply
Apply
🔥 Customer Support Associate (Remote - West Coast)
Posted 18 days ago

📍 United States

💸 36504.0 USD per year

🔍 Customer Support

🏢 Company: Squarespace👥 1001-5000💰 Post-IPO Secondary over 1 year agoDeveloper ToolsPublishingE-Commerce PlatformsWeb DesignSoftware

  • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
  • Expertise with written communication and the ability to spot spelling and grammar errors
  • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
  • Respond to customer-submitted live chats and email in a timely manner
  • Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
  • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat

Communication SkillsProblem SolvingCustomer serviceRESTful APIsTime ManagementWritten communicationAdaptabilityAccount ManagementTroubleshootingActive listeningJSONCustomer support

Posted 18 days ago
Apply
Apply
🔥 Customer Support Associate
Posted about 1 month ago

📍 California, United States, Washington, United States, Oregon, United States

🧭 Full-Time

💸 45000.0 - 60000.0 USD per year

🔍 Healthcare technology

🏢 Company: Valer👥 11-50Data IntegrationSoftware EngineeringInformation TechnologySoftware

  • High School Diploma or Bachelor's Degree.
  • 1-2 years of prior support experience.
  • Experience with Windows, Microsoft Office Suite, Slack, and Jira.
  • Flexibility in hours.
  • Ability to work urgently and multitask.
  • Excellent Customer Service and attention to detail.
  • Strong analytical and verbal communication skills.
  • Serve as primary point of contact for Support Tickets.
  • Collaborate with Engineering, Customer Success, and Customers.
  • Respond to customers by email.
  • Log into Customer Instance to resolve customer tickets.
  • Assist with obtaining portal credentials and attend related meetings.
  • Maintain records in Dashlane and provide exceptional customer service.
  • Track resolution progress and give status updates to customers.
  • Apply company policies to resolve customer issues and log all requests.

JiraMicrosoft Office SuiteCustomer support

Posted about 1 month ago
Apply
Apply
🔥 Customer Support Associate
Posted 5 months ago

📍 United States

🧭 Full-Time

🔍 Veterinary technology

🏢 Company: Nectar👥 11-50Loyalty ProgramsRetailMobile Apps

  • Prior customer service experience (any industry).
  • Proficient in conflict resolution, with the ability to sympathize and empathize with customers.
  • Experience in troubleshooting technical issues.
  • Outstanding capacity to navigate and resolve intricate issues.
  • SaaS/veterinary industry experience strongly preferred.
  • Ability to work some nights and weekends, as needed for customer go-live dates.
  • Support veterinary customers across the U.S. with high-quality customer service relating to the use of our practice management software.
  • Resolve or escalate customer requests/issues promptly, managing any internal tickets until resolution.
  • Conduct remote diagnostics and troubleshooting.
  • Develop a repository of resources (articles, product walk-through videos, common actions GIFs) for our customers to readily access to increase their autonomous learning.
  • Review, analyze, and evaluate trends on common system issues and communicate these to the company.
  • Maintain a deep understanding of the product and speak with customers and prospects about the most relevant features for their business needs.
  • Proactively identify and mitigate risks to minimize customer disruptions.
  • Establish a trusted advisor relationship with every customer.
  • Provide support during standard support hours.
  • Serve in an on-call rotation for night and weekend support to ensure our customers have support with any urgent issues, as needed.

Communication SkillsAnalytical SkillsCollaborationAttention to detail

Posted 5 months ago
Apply