Customer Support Associate

Posted 2 months agoViewed

💎 Seniority level: Prior customer service experience (any industry)

📍 Location: United States

🔍 Industry: Veterinary technology

🗣️ Languages: English

⏳ Experience: Prior customer service experience (any industry)

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationAttention to detail

Prior customer service experience (any industry).
Proficient in conflict resolution, with the ability to sympathize and empathize with customers.
Experience in troubleshooting technical issues.
Outstanding capacity to navigate and resolve intricate issues.
SaaS/veterinary industry experience strongly preferred.
Ability to work some nights and weekends, as needed for customer go-live dates.

Support veterinary customers across the U.S. with high-quality customer service relating to the use of our practice management software.
Resolve or escalate customer requests/issues promptly, managing any internal tickets until resolution.
Conduct remote diagnostics and troubleshooting.
Develop a repository of resources (articles, product walk-through videos, common actions GIFs) for our customers to readily access to increase their autonomous learning.
Review, analyze, and evaluate trends on common system issues and communicate these to the company.
Maintain a deep understanding of the product and speak with customers and prospects about the most relevant features for their business needs.
Proactively identify and mitigate risks to minimize customer disruptions.
Establish a trusted advisor relationship with every customer.
Provide support during standard support hours.
Serve in an on-call rotation for night and weekend support to ensure our customers have support with any urgent issues, as needed.

Posted about 1 month ago

📍 Ottawa, Eldoret, Penang, Columbus, Amsterdam, Nairobi, Toronto

🔍 Supply chain sustainability

Great verbal and written communication skills in English.
Proficiency in Mandarin (verbal and written) is mandatory for this role.
A plus for proficiency in Japanese or Korean language.
Bachelor’s Degree or Higher diploma from a recognized institution.
1 year of related work experience (e.g., administration, call center representative, hospitality) is considered an asset.
Computer proficiency using MS Office Suite and Google Applications.
This is an Entry Level Role.

Support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers.
Communicate with suppliers through emails, phone calls, and conference calls to gather compliance information.
Assist suppliers with compliance requests and confirm quality of documents provided.
Handle inbound calls from suppliers to troubleshoot and navigate compliance requests.
Engage with unresponsive suppliers through outbound calls and educational webinars.
Validate and ensure quality assurance of compliance data provided by suppliers.

Communication SkillsCustomer serviceMicrosoft OfficeWritten communicationMicrosoft Office SuiteVerbal communication

Posted about 1 month ago

Posted about 2 months ago

📍 Canada, Kenya, Malaysia, United States, Netherlands

🔍 Supply chain sustainability

Excellent verbal and written communication skills in German and English.
Related work experience (e.g. administration, reporting, research & data, supplier/customer support, call centres).
Solid ability to manage time effectively and juggle multiple priorities.
Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively.
Self-starter with excellent time management skills and the ability to adhere to assigned deadlines.

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.
Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided.
Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests.
Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests and provide a positive experience.
Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites.
Provide language support (German and English) for internal translations, hosting webinars, and joining prospect calls with the Sales team.
Work closely with the Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues.

Communication SkillsAnalytical SkillsCollaboration

Posted about 2 months ago

🔧 Requirements