Customer Support Associate (Mandarin)

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Requirements:

• Great verbal and written communication skills in English.
• Proficiency in Mandarin (verbal and written) is mandatory for this role.
• A plus for proficiency in Japanese or Korean language.
• Bachelor’s Degree or Higher diploma from a recognized institution.
• 1 year of related work experience (e.g., administration, call center representative, hospitality) is considered an asset.
• Computer proficiency using MS Office Suite and Google Applications.
• This is an Entry Level Role.

Responsibilities:

• Support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers.
• Communicate with suppliers through emails, phone calls, and conference calls to gather compliance information.
• Assist suppliers with compliance requests and confirm quality of documents provided.
• Handle inbound calls from suppliers to troubleshoot and navigate compliance requests.
• Engage with unresponsive suppliers through outbound calls and educational webinars.
• Validate and ensure quality assurance of compliance data provided by suppliers.