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Nectar

👥 11-50Loyalty ProgramsRetailMobile Apps💼 Private Company
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Nectar is a forward-thinking company that values customer support and is currently expanding its team with a job opening for a Customer Support Associate.

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Jobs at this company:

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🔥 Product Manager
Posted about 2 months ago

🧭 Full-Time

💸 160000.0 - 200000.0 USD per year

🔍 Veterinary technology

  • 5+ years of experience as a software Product Manager.
  • Expertise in the veterinary industry is a must.
  • Experience in taking multiple products or features through their full life-cycle.
  • Prior work experience at an early-stage startup or startup division.

  • Lead customer interviews and conduct market research.
  • Align multiple stakeholders on the product roadmap.
  • Work with product designers to create wireframes and product specs.
  • Drive sprint planning, quality assurance, and daily standups with developers.
  • Assist with marketing and sales efforts, including attending veterinary conferences.

Organizational skillsAdaptability

Posted about 2 months ago
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🔥 Customer Support Associate
Posted 2 months ago

📍 United States

🧭 Full-Time

🔍 Veterinary technology

  • Prior customer service experience (any industry).
  • Proficient in conflict resolution, with the ability to sympathize and empathize with customers.
  • Experience in troubleshooting technical issues.
  • Outstanding capacity to navigate and resolve intricate issues.
  • SaaS/veterinary industry experience strongly preferred.
  • Ability to work some nights and weekends, as needed for customer go-live dates.

  • Support veterinary customers across the U.S. with high-quality customer service relating to the use of our practice management software.
  • Resolve or escalate customer requests/issues promptly, managing any internal tickets until resolution.
  • Conduct remote diagnostics and troubleshooting.
  • Develop a repository of resources (articles, product walk-through videos, common actions GIFs) for our customers to readily access to increase their autonomous learning.
  • Review, analyze, and evaluate trends on common system issues and communicate these to the company.
  • Maintain a deep understanding of the product and speak with customers and prospects about the most relevant features for their business needs.
  • Proactively identify and mitigate risks to minimize customer disruptions.
  • Establish a trusted advisor relationship with every customer.
  • Provide support during standard support hours.
  • Serve in an on-call rotation for night and weekend support to ensure our customers have support with any urgent issues, as needed.

Communication SkillsAnalytical SkillsCollaborationAttention to detail

Posted 2 months ago
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