Customer Support Agent - Mandarin speaking

View full description

Requirements:

• Prior experience in customer service or technical support in a high-volume, high-quality environment.
• Ability to think quickly and respond effectively to dynamic situations.
• Agile approach to handle various challenges and scenarios during calls.
• Concise and precise communication skills to clearly articulate survey questions and record responses.
• Proficient typing skills for efficient data entry.
• A proactive, go-getter attitude with a commitment to achieving campaign goals.
• Flexibility to work on rotating shifts as needed.

Responsibilities:

• Attend to inbound calls, emails, and chats.
• Handle and overcome objections professionally to ensure excellence in customer experiences.
• Accurately enter data into the system, demonstrating keen attention to detail.