Remote Data Analyst Jobs

Customer Success

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🔥 Customer Delight Specialist

Posted about 4 hours ago

📍 North and South America

🧭 Full-Time

💸 40000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: Superhuman

🔧 Requirements

1-2+ years of experience in customer-facing roles with a technical software product
Excellent Communicator
Proactive positivity
Curiosity
Delight and Empathy
Remarkable Quality
Relationship Builder
Persistence
Ownership
Bias to Action
Cares Deeply, Communicates Directly
Growth Mindset
AI Enthusiast

💡 Responsibilities

Become Superhuman's most knowledgeable product expert
Excite, educate, and encourage customers to make them brilliant at email
Communicate with customers to solve their problems and improve their lives
Be the voice of our customers, and evangelize internally for what they need
Influence our product and growth strategy to further delight our customers
Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
Go above and beyond by creating bespoke moments of delight

Communication Skills Customer service Relationship building Problem-solving skills Empathy Troubleshooting Active listening Technical support CRM Customer support Customer Success SaaS

Posted about 4 hours ago

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🔥 Director, Professional Services

Posted about 4 hours ago

📍 Indianapolis, Chicago, Boston, Atlanta

🧭 Full-Time

💸 130000.0 - 170000.0 USD per year

🔍 SaaS

🏢 Company: Greenlight Guru👥 101-250💰 $120,000,000 Private almost 4 years agoRisk Management Medical Device Enterprise Software Software

🔧 Requirements

5+ years in a Professional Services leadership role with an exceptional track record at a B2B SaaS software company at the Senior Manager level or above.
Deep experience in B2B SaaS, particularly with multi-segmented customer bases.
Experience with regulation-oriented or compliance-driven SaaS platforms (e.g., GRC, audit, quality, risk, or compliance systems) is strongly preferred.
Experience with quality management systems (QMS), medical device-related technologies, life sciences or adjacent industries is preferred but not required

💡 Responsibilities

Hire, lead, and retain a high-performing onboarding and services team of Medical Device Consultants.
Develop team OKRs, bonus plans, and career development tracks.
Streamline onboarding processes to accelerate time-to-value (TTV) and product adoption and improve renewals, expansion, and customer advocacy.
Create/enhance project delivery methodology and ensure consistent product adoption and value attainment.
Introduce new and relevant service offerings to enhance customer value and experience and help maintain Greenlight Guru’s competitive advantage.
Maintain and report forecasted services demand and capacity. Ensure the team has sufficient capacity to meet anticipated demand through efficiency improvements, hiring, and partnerships.
Partner with Operations to develop the reporting and instrumentation for the services business.
Partner with sales leadership to gain visibility on sales forecasts and directly participate in closing new deals and supporting key accounts.
Serve as a liaison across Customer Success, Product, Finance, Marketing, and Operations to improve cross-functional processes and internal handoffs.
Contribute subject matter expertise to help shape the product roadmap and inform the go-to-market (GTM) strategy.
Coordinate and participate in the creation of high-quality thought leadership and training content in the Greenlight Guru Academy, Help Desk, and other systems to effectively scale our services efforts.
Leverage a modern SaaS tech stack (CRM, CS tools, project management platforms, etc.) and drive adherence to process and data discipline.

Leadership Project Management Salesforce Cross-functional Team Leadership Operations Management Financial Management Communication Skills Customer service Agile methodologies Presentation skills Compliance Excellent communication skills Risk Management Team management Stakeholder management Strategic thinking Process improvement CRM Data analytics Customer Success SaaS Budget management

Posted about 4 hours ago

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🔥 Associate Product Marketing Manager, Product Enablement

Posted about 4 hours ago

📍 United States

💸 75000.0 - 95000.0 USD per year

🔍 Advertising

🏢 Company: GroundTruth

🔧 Requirements

Background in go-to-market strategy, sales enablement, and content creation
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Experience in guiding/supporting go-to-market roll outs from inception through to general availability
2-3 years of product marketing experience
Proficiency of Figma or similar, Asana or other project management tool, and/or Confluence or similar collaborative workspace preferred
Experience in AdTech or media preferred

💡 Responsibilities

Own product enablement, with a focus on Ads Manager, to both equip our sales team with the tools, knowledge, and resources they need to effectively sell the product and enable our Ads Manager users to launch and manage their campaigns seamlessly while using our products
Support go-to-market programs for new offerings, with a focus on those related to our self-serve platform Ads Manager
Develop product messaging to be used across all media and customer engagement channels
Create and maintain a library of sales tools, such as customer presentations, product capabilities and benefits, and competitive materials
Become a subject matter expert on your aligned product category, deeply understanding the value proposition and capabilities to effectively support our sales teams
Create and maintain high-quality, product-specific sales enablement content, including but not limited to playbooks, pitch decks, product demos, help pages, and one-pagers
Support the Senior Product Marketing Manager in larger scale GTM efforts
Track and analyze enablement program effectiveness through various metrics and analytics, iterating and optimizing your approach continuously

Project Management Data Analysis Figma Product Management Salesforce Content creation Communication Skills Analytical Skills Presentation skills Written communication Excellent communication skills Verbal communication Marketing Customer Success Confluence

Posted about 4 hours ago

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🔥 Staff Technical Account Manager - DERMS

Posted about 4 hours ago

📍 Australia

🏢 Company: vernova_externalsite

🔧 Requirements

Experience managing enterprise customers in Distributed Energy Resources Management Systems (DERMS).
Similar experience in Energy Utility Control Systems EMS/DMS or Asset Management Systems Geospatial Information Systems (GIS) will be considered.
Experience of IT software support including Kubernetes & Kafka preferred.

💡 Responsibilities

Provides account management for Premier Support and Escalated accounts.
Develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions.
May be utilised directly on support cases where relevant.

Project Management SQL Data Analysis Kafka Kubernetes RESTful APIs Account Management Technical support Customer Success

Posted about 4 hours ago

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🔥 Onboarding & Training Specialist (EST - Remote, Global)

Posted about 5 hours ago

📍 Poland, Colombia, South Africa, Mexico, New Zealand

🏢 Company: Stadium👥 1001-5000 E-Commerce Retail Sporting Goods Fashion Apparel Consumer Goods

🔧 Requirements

Ability to thrive in a dynamic & fast paced environment
Solutions oriented mindset, a proven problem solver
Strong customer focus and passion for engaging with customers to help them succeed
Excellent written and verbal communication skills with attention to detail
Great listener and keen to understanding customer situations and goals before responding with strategic guidance
An organized and process oriented approach to managing relationships with customers
Patient, empathetic and enthusiastic about interacting with all types of customers
A fun, approachable personality. Easy to get along with but driven and focused.
Team player and humble attitude
An eager desire to make a meaningful impact on the ground floor of a growing start up
English as a first language (additional languages a plus)
Strategic thinker able to envision and execute long-term goals

💡 Responsibilities

Lead new customers through the full onboarding process—from account setup to product training—ensuring a smooth and successful launch.
Serve as the primary point of contact during onboarding, building trust and strong relationships from day one.
Understand each customer’s business goals and tailor onboarding to align with their specific needs and use cases.
Lead effective and engaging working & training sessions that drive product adoption and user confidence.
Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a consistent and informed customer experience.
Identify early opportunities and challenges within customer accounts and proactively communicate them to internal stakeholders.
Collect and document key customer information and use cases to support long-term success and account growth.
Continuously refine onboarding materials and processes based on customer feedback and platform updates.
Help cultivate excitement and engagement in new customers by highlighting product value and best practices.
Track onboarding metrics and milestones to ensure timelines and customer goals are met.

Communication Skills Customer service Written communication Training Troubleshooting Active listening Cross-functional collaboration Relationship management Process improvement Customer Success English communication SaaS

Posted about 5 hours ago

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🔥 Technical Account Manager (Remote Portugal)

Posted about 5 hours ago

📍 Poland

🧭 Full-Time

🏢 Company: Rossum👥 251-500💰 Debt Financing over 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🔧 Requirements

Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points.
Deliver clear, structured, and convincing presentations about your vision for the account and your plan.
Frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective.
Enjoy project management and can coordinate projects with multiple stakeholders.
Communicate designs and ideas in a clear and descriptive manner for customers to understand your recommendations.
Foster UX sensitivity and aim to simplify customers’ workflows.
Be honest and base your opinions on data, but don’t cling to it in the face of good arguments.
Strong problem-solving skills with a hands-on technical background.
Experience with other SaaS products, including API, integration, configuration, and customization.
Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau.

💡 Responsibilities

Being the customers' main technical contact throughout their contract.
Project managing more complex customer projects involving multiple parties with different skill sets and needs.
Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
Consulting with the Rossum product team on continuous improvement of the Rossum platform and advocating for customer views.
Tweaking and configuring customer accounts to achieve a great user experience, leveraging powerful tools like the Calculations extension.
Performing basic scripting in Python to support customer solutions.

AWS Project Management Python SQL API testing CI/CD Problem Solving Customer service RESTful APIs Excellent communication skills Account Management Relationship management Data visualization Technical support Scripting Customer Success SaaS

Posted about 5 hours ago

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🔥 Senior Solution Architect (Remote Slovakia)

Posted about 5 hours ago

📍 Spain

🧭 Full-Time

🏢 Company: Rossum👥 251-500💰 Debt Financing over 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🔧 Requirements

Ex-programmer
Love solving puzzles
Communicate designs and ideas clearly and descriptively
Asking the right questions
Understand the general principles of good security practices
UX-sensitive

💡 Responsibilities

Understanding customers' needs and tailoring customized solutions.
Creating descriptive and actionable backlogs for developers based on customer requirements.
Contextualizing technical decisions by their business impact.
Communicating designs and ideas clearly, ensuring developers can follow through effectively.
Asking the right questions to reveal customer pain points and their true source.
Identifying potential security risks to both the solution and the overall delivery process.

AWS PostgreSQL Python Django Flask Javascript Kubernetes Software Architecture REST API Communication Skills RESTful APIs Stakeholder management Data modeling Customer Success

Posted about 5 hours ago

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🔥 Customer Success Director

Posted about 5 hours ago

📍 United States

🧭 Full-Time

💸 130000.0 - 140000.0 USD per year

🔍 Fleet management technology

🏢 Company: IntelliShift

🔧 Requirements

5+ years of experience developing and managing large, high-value enterprise customer relationships in the telematics/fleet operations software arena.
7+ years of experience as a Customer Success Manager, Account Manager, and/or business-outcome accountable Sales Executive.
7+ years of experience managing a portfolio of customers with diverse and complex needs across various stages of the customer relationship and SaaS lifecycle.
7+ years of experience working with executive and senior management leaders and teams.
Expertise in setting and managing expectations with multiple stakeholders, both win customers and internally to ensure organizational alignment.
Proven ability to simultaneously manage a portfolio of large, high-value enterprise customers from within IntelliShift's highest customer revenue tier.
Experience as a cross-functional program manager, orchestrating the appropriate internal resources to help ensure your customers are achieving their business and IntelliShift partnership goals.
Excellent communication and interpersonal skills.
High technical aptitude and interest in learning new technologies.
Experience with SaaS customer success processes.
Patience and active listening skills with a passion for service AND for driving business growth.
Proven experience managing and negotiating complex contracts.
Team-oriented mindset with a strong ability to develop relationships internally and externally.
Experience acting as a change agent in complex organizations, with both customers and internally at IntelliShift.
Experience as a Salesforce user required.
Experience managing a pipeline of renewals and upsell opportunities.
Experience with Customer Success software.
Experience with fleet operations, AI video, and/or telematics.

💡 Responsibilities

Develop and manage a small portfolio of large, high-value enterprise customers with a deep knowledge of the customers' business goals and success criteria.
Manage all customer subscriptions to ensure high retention and mitigate churn risk.
Identify and execute growth opportunities tied to upsell, cross-sell, and expansion.
Proactively manage SaaS renewals to ensure contractual continuity.
Build and foster relationships with all contact levels, with emphasis on value-added relationships with executive and senior leadership.
Engage with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership.
Manage the customer through the lens of the customer journey, achieving all milestones along the way.
Act as a liaison between the customer and other teams at IntelliShift to prioritize issues, elicit feedback, or present customers with new opportunities.
Proactively manage customer health and engagement to mitigate business risk.

Salesforce Account Management Customer Success SaaS

Posted about 5 hours ago

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🔥 E-Commerce Senior Marketing Specialist

Posted about 5 hours ago

📍 Mexico

🧭 Full-Time

💸 2000.0 - 3000.0 USD per month

🔍 E-commerce

🏢 Company: Agent👥 1-35 Consulting Financial Services Retirement Life Insurance Insurance

🔧 Requirements

Comfortable in a fast-paced, collaborative environment.
The ability to identify and solve problems autonomously, ability to collaborate with cross-functional team
Familiarity with ecommerce platforms (e.g., Shopify) and tools like Klaviyo or Postscript
Highly organized with excellent time management and attention to detail.
4 year degree preferred
Excellent communication and interpersonal skills.
Basic understanding of HTML/CSS and UX best practices.
Site merchandising experience

💡 Responsibilities

Monitor daily site performance and flag any merchandising or UX issues.
Maintain site infrastructure including inventory syncs, platform integrations, and backend settings.
Support order flow, fulfillment integrations, and data accuracy across systems.
Document workflows, SOPs, and operational improvements for ecommerce tools.
Assist in updating the DTC site content including homepage banners, product pages, landing pages, and blog updates.
Support new product launches, promotions, and seasonal campaigns by coordinating digital assets and timelines.
Partner with the operations and customer service team to proactively facilitate and resolve issues and escalations.
Collaborate with creative, merchandising, and product teams to ensure site content is accurate, beautiful, and on-brand across all DTC sales channels (including TikTok Shop, Shop App).
Support SEO and content strategies to drive organic traffic and visibility.
Assist manager and team members with ad-hoc reporting and special projects.

HTML CSS Shopify Project Coordination Content creation Customer service SEO Excellent communication skills MS Office Data entry Digital Marketing Data analytics Customer Success A/B testing

Posted about 5 hours ago

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🔥 Account Manager - Indonesia

Posted about 5 hours ago

📍 Indonesia

🔍 SaaS

🔧 Requirements

4+ years of experience in SaaS sales or account management, ideally serving enterprise-level clients in Indonesia or Southeast Asia.
Proven ability to manage large, strategic accounts with a track record of achieving renewals, upsells, and expansions.
Exceptional communication, negotiation, and relationship-building skills.
Ability to travel periodically to client sites to foster strong partnerships and deepen engagement.
Proficiency with CRM systems, pipeline analytics, and forecasting tools.

💡 Responsibilities

Manage and expand relationships with key strategic customers in Indonesia, including Grab, Super Bank, and other significant partners.
Collaborate closely with Renewal Specialists and Customer Success Managers to ensure timely renewals, drive expansions, and facilitate upsells.
Actively identify and pursue opportunities for growth within existing accounts, enhancing adoption and maximizing the value delivered by JumpCloud’s solutions.
Develop and execute tailored account strategies to increase product adoption and uncover new revenue opportunities.
Maintain accurate forecasting and consistently report on key performance indicators and pipeline health.
Partner with Customer Success teams to deliver exceptional customer experiences, ensuring deep adoption and satisfaction.
Collaborate with Marketing to execute targeted initiatives and campaigns that drive customer engagement and product usage.
Work closely with New Business teams to smoothly onboard new customers into your portfolio.
Provide regular and transparent updates to regional leadership on portfolio performance, growth initiatives, and market insights.
Engage effectively with internal and external stakeholders to align strategies and ensure customer success.

Account Management Negotiation skills Reporting Cross-functional collaboration Relationship management Sales experience Stakeholder management CRM Customer Success SaaS

Posted about 5 hours ago

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Remote Data Analyst Jobs

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