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Greenlight Guru

👥 101-250💰 $120,000,000 Private over 3 years agoRisk ManagementMedical DeviceEnterprise SoftwareSoftware💼 Private Company
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Greenlight Guru is a company focused on providing solutions for the medical device industry, aimed at improving product development and regulatory compliance through innovative software.

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Jobs at this company:

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🔥 Customer Support Specialist
Posted about 24 hours ago

📍 Atlanta, Boston, Indianapolis, Chicago

💸 65000.0 - 70000.0 USD per year

🔍 Medical device and SaaS

  • A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems.
  • A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment.
  • An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems.
  • Able to gracefully juggle multiple customer needs and responsibilities.
  • Tech-savvy and comfortable toggling between various SaaS tools.
  • Proficient user of Zoom, Google Suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus.

  • Learn and understand Greenlight Guru’s software products and the industry that utilizes them.
  • Respond promptly to all inbound support tickets and emails.
  • Provide email, chat, phone, and video support to customers.
  • Escalate issues to appropriate stakeholders to resolve them promptly.
  • Build strong relationships with colleagues and clients.
  • Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
  • Participate in testing new features and releases.

SalesforceTechnical supportCustomer supportSaaS

Posted about 24 hours ago
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🔥 Manager, Renewals & Expansion
Posted 4 days ago

📍 Atlanta, Indianapolis

🔍 Medical device software

  • 5+ years of experience in account management, client success, or related fields.
  • Demonstrated experience in leading teams and achieving revenue targets.
  • Proven ability to recruit, develop, and lead high-performing teams.
  • Strong understanding of account management best practices, including relationship management.
  • Bachelor’s degree in business, management, or a related field.

  • Provides leadership for the Renewal & Expansion team, defining and executing the team's vision, strategy, and goals.
  • Drives customer retention and growth through upsells, cross-sells, and renewals.
  • Facilitates executive-level customer discussions to identify opportunities for value creation.
  • Recruits, trains, and mentors a high-performing team of Renewal Specialists.
  • Monitors and reports on key metrics related to retention and expansion performance.

LeadershipProject ManagementStrategic ManagementNegotiationAccount ManagementCross-functional collaborationCustomer Success

Posted 4 days ago
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🔥 Account Executive
Posted 17 days ago

📍 Atlanta, Boston, Indianapolis, Chicago

💸 63000.0 - 100000.0 USD per year

🔍 Medical Device

  • 3+ years of quota-carrying B2B SaaS software sales experience.
  • Excellent communication skills for meetings, presentations, product demos, and negotiations.
  • Track record of managing complex sales opportunities through effective discovery and qualification.
  • Willingness to collaborate and share ideas in a team environment.
  • Highly motivated with a record of exceeding sales quotas.
  • Strong business acumen and planning skills.
  • Competitive spirit with strong attention to detail.
  • Medical device sales experience is preferred but not required.

  • Sell Greenlight Guru’s eQMS software to early-stage medical device companies with fewer than 100 employees.
  • Convert inbound leads from Sales Development, partners, and outbound sourcing efforts into signed contracts.
  • Follow a proven sales process to manage the pipeline urgently and professionally.
  • Exceed quota by mastering the company's value proposition.
  • Work cross-functionally to ensure a best-in-class customer experience.
  • Participate in company-sponsored events and trade shows.
  • Maintain understanding of the market, customers, and competition.

Business DevelopmentGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 17 days ago
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