Apply📍 Indianapolis, Chicago, Boston, Atlanta
🧭 Full-Time
💸 130000.0 - 170000.0 USD per year
🔍 SaaS
- 5+ years in a Professional Services leadership role with an exceptional track record at a B2B SaaS software company at the Senior Manager level or above.
- Deep experience in B2B SaaS, particularly with multi-segmented customer bases.
- Experience with regulation-oriented or compliance-driven SaaS platforms (e.g., GRC, audit, quality, risk, or compliance systems) is strongly preferred.
- Experience with quality management systems (QMS), medical device-related technologies, life sciences or adjacent industries is preferred but not required
- Hire, lead, and retain a high-performing onboarding and services team of Medical Device Consultants.
- Develop team OKRs, bonus plans, and career development tracks.
- Streamline onboarding processes to accelerate time-to-value (TTV) and product adoption and improve renewals, expansion, and customer advocacy.
- Create/enhance project delivery methodology and ensure consistent product adoption and value attainment.
- Introduce new and relevant service offerings to enhance customer value and experience and help maintain Greenlight Guru’s competitive advantage.
- Maintain and report forecasted services demand and capacity. Ensure the team has sufficient capacity to meet anticipated demand through efficiency improvements, hiring, and partnerships.
- Partner with Operations to develop the reporting and instrumentation for the services business.
- Partner with sales leadership to gain visibility on sales forecasts and directly participate in closing new deals and supporting key accounts.
- Serve as a liaison across Customer Success, Product, Finance, Marketing, and Operations to improve cross-functional processes and internal handoffs.
- Contribute subject matter expertise to help shape the product roadmap and inform the go-to-market (GTM) strategy.
- Coordinate and participate in the creation of high-quality thought leadership and training content in the Greenlight Guru Academy, Help Desk, and other systems to effectively scale our services efforts.
- Leverage a modern SaaS tech stack (CRM, CS tools, project management platforms, etc.) and drive adherence to process and data discipline.
LeadershipProject ManagementSalesforceCross-functional Team LeadershipOperations ManagementFinancial ManagementCommunication SkillsCustomer serviceAgile methodologiesPresentation skillsComplianceExcellent communication skillsRisk ManagementTeam managementStakeholder managementStrategic thinkingProcess improvementCRMData analyticsCustomer SuccessSaaSBudget management
Posted 1 day ago
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