Director, Professional Services

Posted 1 day agoViewed

💎 Seniority level: Director, 5+ years

📍 Location: Indianapolis, Chicago, Boston, Atlanta

💸 Salary: 130000.0 - 170000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Greenlight Guru👥 101-250💰 $120,000,000 Private almost 4 years agoRisk Management Medical Device Enterprise Software Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementSalesforceCross-functional Team LeadershipOperations ManagementFinancial ManagementCommunication SkillsCustomer serviceAgile methodologiesPresentation skillsComplianceExcellent communication skillsRisk ManagementTeam managementStakeholder managementStrategic thinkingProcess improvementCRMData analyticsCustomer SuccessSaaSBudget management

Requirements:

5+ years in a Professional Services leadership role with an exceptional track record at a B2B SaaS software company at the Senior Manager level or above.
Deep experience in B2B SaaS, particularly with multi-segmented customer bases.
Experience with regulation-oriented or compliance-driven SaaS platforms (e.g., GRC, audit, quality, risk, or compliance systems) is strongly preferred.
Experience with quality management systems (QMS), medical device-related technologies, life sciences or adjacent industries is preferred but not required

Responsibilities:

Hire, lead, and retain a high-performing onboarding and services team of Medical Device Consultants.
Develop team OKRs, bonus plans, and career development tracks.
Streamline onboarding processes to accelerate time-to-value (TTV) and product adoption and improve renewals, expansion, and customer advocacy.
Create/enhance project delivery methodology and ensure consistent product adoption and value attainment.
Introduce new and relevant service offerings to enhance customer value and experience and help maintain Greenlight Guru’s competitive advantage.
Maintain and report forecasted services demand and capacity. Ensure the team has sufficient capacity to meet anticipated demand through efficiency improvements, hiring, and partnerships.
Partner with Operations to develop the reporting and instrumentation for the services business.
Partner with sales leadership to gain visibility on sales forecasts and directly participate in closing new deals and supporting key accounts.
Serve as a liaison across Customer Success, Product, Finance, Marketing, and Operations to improve cross-functional processes and internal handoffs.
Contribute subject matter expertise to help shape the product roadmap and inform the go-to-market (GTM) strategy.
Coordinate and participate in the creation of high-quality thought leadership and training content in the Greenlight Guru Academy, Help Desk, and other systems to effectively scale our services efforts.
Leverage a modern SaaS tech stack (CRM, CS tools, project management platforms, etc.) and drive adherence to process and data discipline.

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