Onboarding & Training Specialist (EST - Remote, Global)
Company:Stadium
Location:Poland, Colombia, South Africa, Mexico, New Zealand, EST
Languages:English
Seniority level:Junior, 1-2 years
Experience:1-2 years
Skills:
Communication SkillsCustomer serviceWritten communicationTrainingTroubleshootingActive listeningCross-functional collaborationRelationship managementProcess improvementCustomer SuccessEnglish communicationSaaS
Requirements:
Ability to thrive in a dynamic & fast paced environment Solutions oriented mindset, a proven problem solver Strong customer focus and passion for engaging with customers to help them succeed Excellent written and verbal communication skills with attention to detail Great listener and keen to understanding customer situations and goals before responding with strategic guidance An organized and process oriented approach to managing relationships with customers Patient, empathetic and enthusiastic about interacting with all types of customers A fun, approachable personality. Easy to get along with but driven and focused. Team player and humble attitude An eager desire to make a meaningful impact on the ground floor of a growing start up English as a first language (additional languages a plus) Strategic thinker able to envision and execute long-term goals
Responsibilities:
Lead new customers through the full onboarding process—from account setup to product training—ensuring a smooth and successful launch. Serve as the primary point of contact during onboarding, building trust and strong relationships from day one. Understand each customer’s business goals and tailor onboarding to align with their specific needs and use cases. Lead effective and engaging working & training sessions that drive product adoption and user confidence. Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a consistent and informed customer experience. Identify early opportunities and challenges within customer accounts and proactively communicate them to internal stakeholders. Collect and document key customer information and use cases to support long-term success and account growth. Continuously refine onboarding materials and processes based on customer feedback and platform updates. Help cultivate excitement and engagement in new customers by highlighting product value and best practices. Track onboarding metrics and milestones to ensure timelines and customer goals are met.
